On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Have ordered several items recently. Each item was shipped in a expeditious manner. Upon receipt the items were exactly as advertised, and the quality of the items was actually higher than expected. Look forward to continuing shopping here in the future.
First, I want to thank you for the exceptional customer service and product. If you check my sales history you will find this was my first order. I took your advice on picking the correct size but the first belt was too small, then too large. Your phone staff were very helpful with the return and shipping the correct size. I am very happy with the quality of your people and product and I will purchase from you again. Thanks!
This vest exceeded my expectations in every way. Very high quality. Many compliments every time I wear it. Great service. Super fast shipping.
Called asking when a size (XXL) was going to be available in the shirt I was interested in. The customer service person was very helpful and pleasant to speak with. She was well informed and had the size info very quickly. She told me she would put me on a E-mail list and when the size I wanted came in she would let me know. And she did, and I bought the shirt I wanted. Very impressed..
I wish you made a Confederate frok coat with the gold striping on the sleaves.
But the products you make are great fit well, and that means a lot to me. I am a big guy and I can't hardly find clothes to fit me. You products are high quality made.
I will purchase from you in the future.
Love this business, great customer. Service and people. Product as advertised, fits as expected, looks great, shipped promptly.
Completely satisfied, thank you...
Real good looking holster fit my 357Ruger black hawk perfectly. I look like gun smoke.
I'll always not be happy with the price, but love doing business with you guys.
The purchasing and delivery was better than I thought but the item was over priced. For the price of the blouse only and no skirt it was to pricey. Do you have ever have any sales or discounts? I might order again if there are sales on some the items.
On two occasions over the past year or so, I put off ordering what I needed until the last minute. In spite of that, I received my order in plenty of time, with very little stress, and on both occasions, the young ladies who took my order were totally charming and accommodating in every way. I look forward to ordering from you again soon!
I am quite impressed with the quality of your service and personnel. Thank you.
Fits perfectly and will break in nicely!
There is no other place that provides the distinctive style and magnificent quality.
Love the cut and feel of this vest! Very handsome vest sharp and well fitting! Great value for the price and have received multiple compliments the first day I wore it out. Well done!
I was delighted with the product, price and service received. Only took 3 days to get from San Francisco to the Customs House at Heathrow Airport, UK. As usual, postal service from there is appalling but the product worth waiting for.
This is the best kept secret place. I was brought in by a friend and my husband is so proud to wear his shirts. Thank you for your quick response to my order.
Answer: This is definitely a legit company. I ordered clothing from them on a Tuesday and 80% of it arrived on Friday - 3 days later.
Answer: When I call, they answer the phone on the second ring - a REAL person asnwers. Just remember they are Pacific time!
Answer: Not less expensive, but other companies have much better quality, and not so vague on the descriptions
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.