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Historical Emporium Reviews Summary
The company enjoys a strong reputation for its high-quality products and reliable customer service, with many customers praising the swift delivery and helpful staff interactions. Positive sentiments highlight the authenticity and uniqueness of the attire, contributing to customer loyalty and satisfaction. However, some concerns arise regarding the return process, particularly the lack of an RMA system and challenges for customers without accounts to track returns. Overall, while the company excels in product quality and service efficiency, enhancing the return experience could further improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Great service and quality product. Shipping time was good.
Well made, good fit, good selection and decent prices. Hard to beat.
All the items arrived very quickly!
Sizes tend to run small. I did have to call 3 business days after my return was received to speed up the exchange. The person on the phone was very pleasant and efficient. The replacement for exactly as I expected.
I ordered gun holster & they did not have them in my husband size. They said they could order & ship in 3 weeks. I received a e-mail that it had been shipped, just as the customer service said it would. It arrive soon after that & my husband was really happy with size of the belt. It fit him perfectly. We did smell strong smell of leather. I e-mailed the company & within minutes they had a response. This company is great for the older-western products.
Historical Emporium is a class company. Ordered a Rifle Frock coat, but it wasn't the type of material I wanted. I was looking for a wool type. I returned the Rifle Frock and placed the order for the new coat. No hassle to me at all. Received the new coat in a matter of days. Just what I was looking for and fits great. Thank you.
Internet buying, no more, no less. Survey is annoying as well
I have been buying from the Emporium for over a year and have found their customer service to be spectacular! At Christmas 2016 I ordered a hat. It was crushed in shipping. I called and another hat arrived before Christmas. Great service every time I have ordered.
Excellent holster for my 1858 5 1/2 " Remington. Fit is perfect and it looks great; I'll now be forced to pick up another for my 1851 Colt. I feel certain that if you try one you'll like it.
Excellent customer service when the product was inquired about via phone.
Quick and simple ordering process.
Shipped and received in a timely manner.
Product was exactly what I expected.
Wink
I purchased a western two gun holster for my son for Christmas.I payed for rush delivery althought it wasn't going to be here on time it was going to be a couple days after Christmas. I was surprised to get before Christmas. And I ordered it way to big. So I bought another one and a singal gun holster for my self we like them a lot they are very well made. And I retuned the first one and historic emporium refunded my first purchase to my card with no problem.
I just didn't like that if a product doesn't fit i have to pay shipping for the return.
But the girl was kind and took it off this one time.
Great item's -- price--super fast shipping-- very very satified
Such a wonderful site I loved my new boots and my pants I will redo my whole look with your fantastic products.
From the business
At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.
Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members