Hily Reviews Summary
Hily has a rating of 3.1 stars from 173 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hily most frequently mention customer support, new people and good app. Hily ranks 24th among Dating sites.
I broke up some time ago now, and because of the pandemic it was even worst, didn't really have much courage to go out and try to find a new partner, or may be was too soon. The only logical solution was of course trying out dating app well according to my very encouragin best friends, tho I didn't have much hope for them on my own hoenstly. Luckily, Hily has changed my view this far as in just a few weeks I met this really nice guy, and we've been looking foward to finally meet in the comming months I think mostly it was to the support and patience of the support team who honestly, coped with every stage of my situation, but now i a mvery thankful for it. I HIghLY suggest trying it out :D
When I started using Hily I never had much hope in dating apps at all. I've tried a lot of other apps in the past and didn't really like them. That changed when I tried out Hily, and started to meet real people. The connections you make on this app are completely real and are worth their weight in gold.
Hey there Mariia. Thank you so much for sharing with us this wonderful review. We’re very glad to hear that you’re enjoying your experience with Hily so much, and warms our hearts that you’ve made so many amazing connections with new people. Our primary goal is to connect people, and we constantly strive to further improve our app. If you have any ideas or suggestions on how we can do it, please do not hesitate to let us know through support@hily.com, or through our in-app live support chat. Your opinion really matters to us!
The app was alright. There a few problems that make me not want to continue using hily. Firstly you need to pay to get the full experience. And the trial is so short. There are so many ads! :(
The radius is off and annoying as not many people are near me.
And finally my overall experience with finding a single capable person is non existence - there's just something off about the people on this app. Maybe more people need to be verified?
Greetings Yara, and thank you for taking your time to write this review. Your feedback is invaluable, and it will surely help us in further improving our app. I would like to mention that while Hily does have some paid features, they are completely optional, and are not required at all to enjoy the app as all of the basic features are completely free of charge. I’m sorry to hear that you had location issues. It is likely caused by the fact that you have swiped through all of the users within your location, and the app started to show you all active users that fall within your other criteria other than the distance filter. You can always try extending the distance filter to include more potential users that match your preferences.
At first, I had a bad context about dating apps, but I had a broken heart recently, so I said to myself, why not?, the app taught me a lot of new things about this world, especially for correctly looking at the filling of all the information possible so that they don't think my profile is fake. In short, it is an app that is worth trying to barely am chatting with some guys. As soon as I get back from some appointments, I will update my review; my only complaint is that prices are too high, so precisely, I could not use it after 7 days free.
Hello Arturo, and thank you for this wonderful and in-depth review! I’m glad you pointed out filling in information is very important. Indeed the more information you have filled out, the more likely you are to attract other users to your account, and I would like to mention that we even have special verification screens where you can confirm your identity and receive a check mark next to your name. This checkmark will represent that you are indeed the person represented in your photos, and that you can be trusted because you have verified yourself. Please do note that while the app has some paid options, they are completely optional, and even without the free trial or premium, you can still use Hily and all of its basic features.
Hello sir/madam, I wanted to share my feelings about the app. I think there nearly no feature in free mode and the first thing appears in the screen after starting the app is your premium package. I think it is a bad first impression. It would be better if you first make an app tour like a guide and then make user use some features then come up with premium package. Also I didn't like the "go live" icon. I think it should be a specific icon at the bottom not an button in the down middle of the screen. Thanks for your attention.
Hi there Efe. I’m sorry to hear that you did not enjoy our design of the app. Your feedback is very important to us, and it will be passed to our developers rightaway. In regards to the free trial, I would like to mention that it is absolutely optional, and all of the basic features within the app are completely free of charge. The premium simply adds additional features which are aimed to further improve your experience. If you happen to have any other ideas or suggestions about how we can improve Hily, please do not hesitate to let us know through support@hily.com, or through our in-app live support chat. We’d be happy to hear you out!
"FREE" to use app, but when you want to start the free trial you still have to get a subscription. Without purchasing you can't really do anything, Horrible
Hello there Jonathan, and thank you for your review. Firstly, I would like to address the title of your review, and clarify that in Hily, you can set your distance to anywhere between 10 and 200 miles, and if you wish to, you can also increase it to 200+. Additionally, we have a global search option which further increases the distance you can search in, as you can set your search location to anywhere you want. Lastly, I would like to mention that while Hily has paid features, they are completely optional, as all of the basic features in the app, along with streams and stories are completely free of charge.
Very boring app. Not much to do, the livestreams are boring, the swiping mechanic is not very intuitive, and the profile editing is barebones.
Hi there Mario, and thank you for taking your time to write this review! I’m very sorry to hear that you found your experience with Hily boring. I would like to mention that at Hily we greatly encourage users to start conversations, and that one of the best ways to fight off boredom. Additionally, I would like to mention that while the initial profile creation there is a certain number of questions and choices you have, you can always provide a significant amount of information after creating an account. You can choose to share a multitude of interests and activities that you enjoy, which is sure to make your profile more complete.
Whenever I get bored I just jump into Hily and start watching stories. There's a lot of interesting content, but a very nice part of it is that it is really well moderated. I expected to see at least some unacceptable content, like nudity, drug use, etc, but lucky me, since there was nothing of that sort at all!
Hey there Alex. Thank you so much for this wonderful review! We’re very happy to hear that you have chosen Hily as your go-to app to spend your free time. Our team constantly works on improving Hily, and moderation of content is one of our primary concerns, to make sure all the content that appears in Hily is up to our safety standards and does not violate any of our community rules. It warms our hearts to hear that you have been enjoying Hily so much, and we vow to continue to meet your expectations by delivering amazing new updates that further improve our app!
As soon as I logged in, I received pop ups offering the premium version. I haven't even used the app for 1 minute, that's annoying.
Speaking of annoying pop ups, there are too many ads and no rewards. They should give a reward after X number of ads viewed to compensate. Finally, it's like any dating app, you want to see who likes you, have better search filters, etc. you have to pay.
Hello there Jesus. Thank you so much for sharing your feedback with us. It should be stated that while there are in-app transactions in Hily, they are completely optional since all of the basic features are completely free of charge. Additionally, similar to other apps, you can view ads in order to receive some individual premium features, and you always get free additional features during daily logins.
When I set up my account I said I was a man and wanted to met girls and then in my feed were lots of men that, of course, I refused because I don't want to meet them.
Hello there Tiago. I’m sorry to hear that you had this issue with our app. This issue has most likely occurred because during registration you have incorrectly selected your gender, or the gender you are looking for. This can be very easily corrected by going into the “Edit profile” section and correcting your gender, as well as adjusting your filters.
I recently started using Hily and made my account by following the instructions. After creating my account, within a minute of tapping around, I kept encountering this pop up. Even after uploading several valid pictures, the app kept glitching up and down and prevented me from doing anything.
I am very sorry to hear that you have encountered this issue in Hily. I would like to clarify that if you have uploaded photos and they kept being rejected, then most likely they simply did not follow our guidelines. Importantly, your profile picture must have your face clearly visible in it, must be high quality, should not have any other persons’ faces in it, and ideally should not be too heavily filtered to make sure your face is clearly recognizable. Please note that whenever you have such issues with the app, you can simply contact our support team through our in-app live support chat or through support@hily.com, and we’d be more than happy to help you out!
Hily has a lot of unique features that were really surprising to me, and the best one I found was the streaming feature. It allowed me to personally connect with so many amazing people on the app, and I'm really thankful to Hily for that because I made a lot of new friends I still talk to on a daily basis.
It warms our hearts to hear that you have been enjoying Hily so much! Streams are one of our newest features, and we’re really glad to hear that you have been enjoying them so much! We plan to constantly improve Hily, and your opinion is very important to us. If you happen to have any ideas or suggestions on how we can improve Hily, please do not hesitate to let us know by contact us through support@hily.com, or through our in-app live support chat. It’d be our pleasure to hear out any suggestions you might have.
The app is okay but to be honest, I don't like it. I think it has too much weird stuff and effects for a dating app. It is more a social media platform than a dating app. Wouldn't recommend this one!
Hello there! Thank you for taking your time to write this review. I’m sorry to hear that you found some of our app’s features overwhelming. I would like to point out that while our app has a lot of different features, most of them are completely optional. We are constantly trying to innovate, and expand the concept of a dating platform, and for that reason we continuously add new features, that do not compete with the already pre-existing features, but instead offer alternatives for enjoying your time while using Hily.
The app is relatively easy to use, but I was a bit confused about some of the features. Luckily the support live chat was super useful, as they helped me clear out any confusion. The customer support is definitely the main selling point in my opinion.The app itself is pretty good too :)
Thank you so much for taking your time to write this amazing review! We are very glad to hear that you are enjoying our app so much, and our support team will be ecstatic to hear that their service to you has been so helpful! Our entire team works tirelessly to ensure we deliver the best experience possible, and your opinion is very important to us!
Being an overly paranoid person, I was somewhat hesitant to try out a dating app. I really liked that there's the option of verifying your identity through several measures which assured me that any user I like that has a checkmark, is real and not a catfish. Definitely suggest anyone interested to try Hily out!
We’re really glad to hear that you enjoyed your experience with Hily so much! Indeed user safety is one of our top priorities, and it warms our hearts to hear that you felt so safe throughout your use of Hily. We constantly strive to improve our user safety and overall experience, and if you have any suggestions on how we can do so, please do not hesitate to share with us. It’d be our pleasure to hear you out!
The app has lost its rating overtime. It went from being a decent 4 star app to only 1 star app. It malfunctions a lot and also crashes from time to time and also all the features and filters are not as efficient as they ones use to be. Really don't like how the app really has turned out now.
Hi there, and thank you for writing this review. I’m sorry to hear that your experience has deteriorated overtime. Our developers are working hard on constantly improving the app, and hearing that you no longer enjoy Hily breaks our hearts. Your opinion is very important to us, and we would really appreciate it if you could provide a more in-depth review so that our developers can start working on the issues you have pointed out. If you would like to share with us, please do not hesitate to contact us at support@hily.com. We’d be happy to hear you out!
The app hangs alot and the matches are made with people very far away. The filters are also not very useful. Having a very bad experience with this app now and definitely would not recommend it to anyone else.
It breaks my heart to hear that you have had such an unsatisfying experience with Hily. I would like to mention that in case you are getting users from outside your given distance filter, then most likely you have already liked or skipped all of the active users within your area, and since the app can no longer show you any local users, you began to see users from outside your range. This is done to ensure that you do not encounter any inactive accounts, and instead get to interact with users that actively use the app. If you happen to have any other app-related questions or inquiries, please keep in mind that our support team works 24/7 and it’d be our pleasure to help improve your experience with Hily. You can always contact us through our in-app live support chat, or through support@hily.com.
The app had alot of potential in its early stages but it all went south. The location filters dont seem to work and the same profiles keep coming up miles away. The app is also contaminated by fake profiles. Lastly, The popups are very repetitive making the experience unpleasant.
Hello Muhammad. Thank you for taking your time to write this in-depth review! I would like to mention that if you have encountered location issues of users appearing outside of your given distance filter, then most likely you have run out of any local users, and the app started to show you all users that are active in general. As for fake profiles, we constantly work to identify such users and eliminate them as quickly as possible, and you can always help us be reporting them through the app. Once a user is reported, our moderators immediately get to work and investigate whether that user has committed any violations. Your feedback is very important to us, and if there’s anything else we might be able to help you with to improve your experience, please do not hesitate to let us know through support@hily.com, or through our in-app live support chat. It’d be our pleasure to help you out!
I have experienced some major fake profiles on Hily. The available picture of the profile along with the available detail was telling a story which would not match if you chat with the person. It was discovered that the provided bio detail and profile picture is not original. You might end dating fake person.
For me the originality of the members is now questionable.
Hi there Hassan, and thank you for your review! I’m sorry to hear that you have encountered a fake user in Hily. I would like to mention that our moderation team works tirelessly to ensure there are as few such profiles as possible. Whenever you encounter such users, please be sure to report them so that our moderators can investigate and take necessary action. We take user security very seriously, and you can help us greatly, by reporting any violators. Please be sure to let us know in case there’s anything else we might be able to help you with. You can always contact us through support@hily.com, or through our in-app live support chat.
Weirdest app I have ever used! Read lots of comments, still gave it a try. I think all of the are fake, first messages are Weird some random question or life quotes not how normal people would write.
Hi there Earl, and thank you for your review! I would like to mention that while there are some fake users in Hily, our moderation team works hard 24/7 to ensure that there are as few such users as possible. If you believe you have contacted fake or suspicious users, please do not hesitate to report them through our app, so that our moderators can investigate them and take necessary action if need be. If you happen to have any other ideas or suggestions on how we can make Hily experience more enjoyable, please do not hesitate to let us know through support@hily.com.
From the business
Hily is a dating app connecting 35+ million users—and growing. It's designed with the idea that real connections and fun should be at the heart of dating, With authenticity as its top priority, Hily shifts the focus to what truly matters: compatibility and individuality. It's dedicated to making dating better, safer and more exciting for everyone.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there Jacqueline. Thank you for such an amazing and in-depth review! I’m glad to hear that you already have a date scheduled through Hily! I wish you good luck with your date, and I hope you really enjoy it! We’re very glad to hear that you have been enjoying our services so much, and our support team will always be happy to help you out whenever you have any app-related questions :D