I enjoyed using this app for the most part. I came across a fake profile and when I reported it it got deleted immediately. The live stream option is fun and rare for dating apps, so I think you should give it a try if you're looking for something different.
Hello sir/madam, I wanted to share my feelings about the app. I think there nearly no feature in free mode and the first thing appears in the screen after starting the app is your premium package. I think it is a bad first impression. It would be better if you first make an app tour like a guide and then make user use some features then come up with premium package. Also I didn't like the "go live" icon. I think it should be a specific icon at the bottom not an button in the down middle of the screen. Thanks for your attention.
Hi there Efe. I’m sorry to hear that you did not enjoy our design of the app. Your feedback is very important to us, and it will be passed to our developers rightaway. In regards to the free trial, I would like to mention that it is absolutely optional, and all of the basic features within the app are completely free of charge. The premium simply adds additional features which are aimed to further improve your experience. If you happen to have any other ideas or suggestions about how we can improve Hily, please do not hesitate to let us know through support@hily.com, or through our in-app live support chat. We’d be happy to hear you out!
I was amazed by the number of question I got asked and in some cases, how amateur the flow looks like, like why do you ask me for my gender if I just approved to provide it from facebook? Or in some cases, I could see a picture, but couldn't see the actual title of the answer - the guessing game made the process really long!
While we're at it, how come by the end of the process, I don't get any explanation about the user interface and how to proceed? I found it odd for example to be required to set a distance but not set a location first... does 150 KM from anywhere in the world sounds valuable information?
And final point - I really lost trust in the app, once I've been poped up to set a paid trial, and after ignoring it, within a few minutes, I got an option for a free 3 days trial. Please make up your mind - is it important to have me pay first and then see potential matches, or first experience the app and then have it?
Hi there Ran. I’m sorry to hear that you found our registration process too complicated. I would like to clarify that you do not need to set your location, because it is done automatically through your phone’s location services. Additionally, generally the app offers you the free trial first, and once you have used it already, then you are offered a subscription. Since you had some issues with the registration process, it is possible that the app was not installed correctly, and reinstalling would have potentially solved some of the issues you faced in the app.
The app is good. It's easier to find the person that you would like to interact with you just need to swipe it down. On the other hand you need to upgrade to premium because it has a limit and you need to pay for it.
Hi there Rochelle, and thank you for taking your time to write this review! I’m very glad to hear that you have been enjoying your experience with Hily, and that it has been easy for you to find people to interact with. Our developers work tirelessly to make sure all users have the best experience possible. I would like to mention that while Hily has a premium subscription which offers extra features, it is absolutely optional since all of the basic features are completely free of charge. Your feedback is very important to us and it has been forwarded to the relevant department already.
Absolutely amazing app for those who are searching for new friendships and relationships, great place for meeting people with common interests. You can go live, talk to people in real time and just generally chill, while finding new people to talk to. Very good app, highly recommend :)
Thank you for your amazing review Tamara! We are really excited that you chose our application for your datings and that you are enjoying your experience so much. We created Hily with love and soul, and our developers work hard to create the best dating application for our users. However, we always strive to further improve user experience, and if you have any ideas on how we can do so, please do not hesitate to contact us through support@hily.com, or through our in-app live support chat. We’d be thrilled to hear out any suggestions you might have.
To say the dating app market is oversaturated is an understatement. Hily is a gem and should get more appreciation than it already has. There was a time when I had an issue with my location being displayed incorrectly, but the support team helped me with my problem very promptly. Very personal, and very nice to use. Loving it!
Greetings Ava! Thank you so much for taking your time to write such a wonderful review! It warms our hearts to hear that you have found so much appreciation for our app, and we vow to always continue improving Hily so that your experience always gets better!
I have experienced some major fake profiles on Hily. The available picture of the profile along with the available detail was telling a story which would not match if you chat with the person. It was discovered that the provided bio detail and profile picture is not original. You might end dating fake person.
For me the originality of the members is now questionable.
Hi there Hassan, and thank you for your review! I’m sorry to hear that you have encountered a fake user in Hily. I would like to mention that our moderation team works tirelessly to ensure there are as few such profiles as possible. Whenever you encounter such users, please be sure to report them so that our moderators can investigate and take necessary action. We take user security very seriously, and you can help us greatly, by reporting any violators. Please be sure to let us know in case there’s anything else we might be able to help you with. You can always contact us through support@hily.com, or through our in-app live support chat.
Fake sooo Fake. As I swiping I lost count of how many runway model, swimsuit wearing, Hollywoodish gorgeous women there are... the site should be pulled down. You get automatic responses to. You get a response back once or twice generic in nature. I had this girl message me that was a GODDESS! COME ON! I am not a stud! Lol Then nothing... talk about taking your money and running.
Dear Bill, I am sorry that you had a bad experience with Hily. I would like to mention that we have a strict policy against fake users. Whenever such users are identified, their accounts are permanently suspended with no ability to create new accounts. Unfortunately, it is impossible to locate all fake accounts right away; however, our moderators' team works tirelessly to ensure such users do not harm the user experience in Hily. If you have more ideas to share, you can contact us at support@hily.com. Your opinion is very important to us and can help improve Hily.
Overall the app seems decent to me, it's probably great if you're premium, but as a free user it's just not worth it.
Besides having problems both with geolocation, such as not being able to verify my phone number and several crashes and some lag in certain areas such as Live and when trying to upload a new photo to your profile. What got me out of the experience is that, as a free user you can hardly do anything, it's a bit irritating, and if you're still going to swallow the ads with so many limitations, at least have the option to view ads for the purpose of getting reversions or even some visualization of who gave you like. It's not worth using it for free when you have so many other free options.
Greetings Raul. I would like to address a few of the issues you faced while using our app. Please note that while there are some paid features in Hily, they are absolutely not mandatory at all, and all of our basic features are completely free of charge. Additionally, you should have a daily roulette that gives you free premium features each day. As for other issues that you had with the app such as phone number verification, and issues with uploading photos, please be sure to contact our in-app live support chat, and an agent will promptly contact you to help resolve these issues.
Some girl I matched with had an account with pictures of her with tattoos and had her age set to 27... started texting me and said she was 17? Idk if this girl was just crazy or if Chris Hanson working through hily now but had to ghost her. Would not recommend do not trust this app. Underage girls (or cops) be bugging. Save the children and tell them to GTFO these dating sites so I can find someone my age... I'm afraid to talk to people on tinder or Facebook at this point.
Dear James, thank you for the review. I am sorry about your experience with Hily. Minors are not permitted to use Hily. We require users to be at least over the age of 18 to sign up. This is for the safety of both users.
Additionally, our team of moderators reviews all the reports and is making sure to double-check with the suspicious accounts. We hope you will give us another chance and if you have more ideas to share, please contact us at support@hily.com. Many thanks for considering our request.
When you read the premium stuff it says unlimited chats and when you pay the money you only get 10 chat requests. And when you ask hily live support why? They reply to you you're allowed unlimited chats with your matches. I mean what a way to steal money. Disgusting
Dear customer, I am sorry that you had a bad experience with Hily. I would like to mention that we have different subscription packages. We would appreciate it if you took the time to contact us at support@hily.com so that we will be able to locate your account and give you a detailed explanation of the package and its features. Thanks in advance.
I've been using this app for a month now and I really like the way it is designed. It's very easy to use. I also met so many fun people through this app. It is surely a greatly designed and moderated dating app.
Thank you for such an amazing review Nelly. Reading this brightened my day! I’m very glad to see that you are enjoying your experience so much, and if there’s anything we can do to even further improve it, we’d be more than happy to help. You can always contact us through our in-app live support chat, or through support@hily.com. I hope Hily will continue to bring happiness and joy into your dating experience!
This is a fraudulent, garbage app. I have been trying to be reimbursed after being charged $20/week even though I unsubscribed and they have been sending me on a wild goose chase. They are ignorant, rude and plain cruel. I am absolutely disgusted.
Dear Julis that is sad that you had such a bad experience with the subscription. I would like to mention that our refund policy can be found in our terms of use. Unfortunately, if we were unable to refund your transaction, most likely, it simply did not fall under our refund policy. We apologize for the inconvenience. Would you mind sharing with us a more detailed review of the App at support@hily.com? Your opinion is very important to us and can help improve Hily, which we strive to do to provide the best user experience possible.
The app needs More free Features if this wants to stand a chance against other existing Dating Apps, Availability for other Countries, and limited notifications. You can't really do anything if you do not pay the premium because the ads are very annoying!
Hi there Jack, and thank you for writing this in-depth review! We appreciate the criticality of your review, and as we continuously grow, we aim to improve upon all of the factors within the app that you have found not satisfactory. I would like to mention that Hily is continuously growing and we aim to operate in as many countries as possible to make sure our app is accessible to as many potential users as possible. Additionally, I would like to mention that within the app, there is the option of managing your notifications so that you can tailor them to your specific preferences. And last but not least, while the app does have paid features, they are completely optional, as the base features within the app are completely free of charge.
The app had alot of potential in its early stages but it all went south. The location filters dont seem to work and the same profiles keep coming up miles away. The app is also contaminated by fake profiles. Lastly, The popups are very repetitive making the experience unpleasant.
Hello Muhammad. Thank you for taking your time to write this in-depth review! I would like to mention that if you have encountered location issues of users appearing outside of your given distance filter, then most likely you have run out of any local users, and the app started to show you all users that are active in general. As for fake profiles, we constantly work to identify such users and eliminate them as quickly as possible, and you can always help us be reporting them through the app. Once a user is reported, our moderators immediately get to work and investigate whether that user has committed any violations. Your feedback is very important to us, and if there’s anything else we might be able to help you with to improve your experience, please do not hesitate to let us know through support@hily.com, or through our in-app live support chat. It’d be our pleasure to help you out!
I used Hily for a few months and it was a great experience. I got to know a lot of people and even meet some of them. The free features they offer are very complete and I think it´s a great option for a dating app. I really enjoyed it!
Hey Mercedes. Thank you for your review! It warms our hearts to see that you are enjoying your experience with Hily so much and that you have been using it for so long. We really appreciate your feedback, and we always welcome new and innovative ideas about how we can further improve our app. If you’d like to share some ideas with us, please do not hesitate to contact us through support@hily.com. Your opinion is invaluable to us!
I never thought I would ever say this, but thank you Hily for helping me find the love of my life. Me and my soon to be husband met on Hily, and instantly felt a connection. That was about a year and a half ago, and we've been together ever since. I can't thank Hily enough for this. Hily I love you!
It truly makes us happy to hear your success story! We feel proud that through Hily, you have found the right person for yourself. We wish you good luck in your relationship, and we hope all will go well in your future endeavors. Thank you for sharing your story with us!
I'm not the best at starting conversations, so I like the automated message options a lot. I also get to know a lot about a user before I even talk to them from the character traits they picked, so I like that I can always find a way to use one of those to say something nice to them
Dear Joan! Thank you for your wonderful feedback and for expressing appreciation for our app's features. We're thrilled that our platform has been an excellent fit for you, particularly in catering to your preferences and needs. We understand that starting conversations can sometimes be challenging, and we are glad that our automated message options have been helpful to you. For further feedback or questions, please get in touch with us via Live Chat or support@hily.com. Enjoy Hily!
The app has lost its rating overtime. It went from being a decent 4 star app to only 1 star app. It malfunctions a lot and also crashes from time to time and also all the features and filters are not as efficient as they ones use to be. Really don't like how the app really has turned out now.
Hi there, and thank you for writing this review. I’m sorry to hear that your experience has deteriorated overtime. Our developers are working hard on constantly improving the app, and hearing that you no longer enjoy Hily breaks our hearts. Your opinion is very important to us, and we would really appreciate it if you could provide a more in-depth review so that our developers can start working on the issues you have pointed out. If you would like to share with us, please do not hesitate to contact us at support@hily.com. We’d be happy to hear you out!
I have been using HILY.com for a year. It was a fun app at first. Picking out contacts i thought i would vibe with. We even matched a few times. Somehow no conversations came about. I figure I'll keep trying and still no actuall conversations.
Now I have come to a point where I no longer have people to match with. The HILY solution is to change my criteria. So, now I'm 57 and HILY thinks I should date 18, 19, 20 year old girl's. Great ego boost for me but I'm a creep to the girls. My other option according to HILY is to look further away. I'm looking 1.5 hours away to start because I am right between two big cities. I'm ok wìth that distance as a max. How much further should I have to look? Let's ask HILY... further. BS further my a.
What is the problem. We start out with a stack of possible matches. You click yes and you have a chance to match. Say no and that person vanishes into the ether never to be seen again. It is either like everyone, only be a little picky or be picky. You only get one go. I can see only one go at a match. What about the two people that have never tried to match. Anyway.
You are at the bottom of your stack with nothing left to do but stare at the screen hoping a new user joines so you can be less picky. Of course, you can always look 2 hours or 4 or 6 or 10 hours away. That is the HILY way.
Dear Customer! Thank you for being with HILY for a year. We appreciate your feedback, and we are sorry to hear that you have not had meaningful conversations despite matching. Your experience matters to us, and we want to make sure you get the most out of HILY. Please reach out to us via Live Chat or support@hily.com email address for tips on how to better the account and make the most out of the experience.
Overview
Hily has a rating of 3.1 stars from 173 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hily most frequently mention customer support, new people and good app. Hily ranks 24th among Dating sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Hi there Jeffrey. Thank you for sharing your experience on Hily with us! Our moderation team will be delighted to hear that their performance was so appreciated. Additionally, I’m very glad to hear that you enjoyed our live streaming feature! We constantly aim to improve our app to the best of our abilities and you can help us greatly by sharing any thoughts you might have. You can always do so through support@hily.com, or through our in-app live support chat. We value your opinion greatly, and we’d be elated to hear you out!