Hily Reviews Summary
Hily has a rating of 3.1 stars from 173 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hily most frequently mention customer support, new people and good app. Hily ranks 24th among Dating sites.
It's good for new users, and the sign-up process is easy; I signed up and started getting likes immediately.
I had some issues with using the app in the beginning but support was very helpful and I managed to meet my now gf on there so yeah
Dear Nora! Thank you very much for your review. We are delighted to hear that the issues you experienced in the beginning have been resolved with the help of our support team. It is wonderful to hear that you found your girlfriend using our app. We wish you guys all the best!
Pretty good dating app but I wish I could edit my pictures or add some text so I can make them more personalized without having to use any other editing app. I don't like going back and forth between apps just to edit my profile picture but I guess this wont be a problem for everyone
Dear Javier! We are glad to hear that you find our dating app quite nice! Your feedback is valuable to us. Regarding the ability to edit pictures and add text directly within the app, we understand your preference for a more seamless experience. We are constantly working on improving our features, and your suggestion will be taken into consideration for future updates. Thank you for sharing your thoughts with us. If you have any more suggestions or questions, feel free to let us know via Live Chat or support@hily.com email address.
Easy to use, I have already made friendships and met on person, so nice people out there. The support team are great and helpful
Dear Olivia! We are thrilled to hear that you loved using our app! It is wonderful to know that you have already made friendships and met nice people through Hily. Our support team is dedicated to providing excellent assistance, and we are delighted that they were able to be of help to you. If you ever need further support or have any questions, do not hesitate to reach out to us via Live Chat or support@hily.com email address. We are here to make your Hily experience positive and enjoyable.
Number one Fraud app.do not waste your money on this app.All fake profiles of girls are created by the developer they keep sending you likes.So once you register after that no reply.I took there lifetime subscription.After buying lifetime subscription they asking for more money to unblur likes and starting conversation.Upon asking what is the meaning of lifetime subscription I have to pay extra for every single feature there reply was this is for lifetime login.All Fake reviews on internet.
Dear Sukhjinder. We apologize for your negative experience. We take your feedback seriously and understand your concerns. We strive to maintain a trustworthy platform with genuine profiles. Please reach out to our support team so we can address your specific issues and assist you accordingly. You can reach out to us via Live Chat or support@hily.com email address. Enjoy Hily!
Putting it simply they are crooks. You pay for services that they only give you ask amount of daily but you can't stack them they remove them. Which means you're paying for something that they're taking away. Add that on top of mostly fake members and a recipe for failure. Save your money.
Dear Mark! Thanks for your feedback. Regarding the issue you mentioned about paid services, we want to clarify that memberships are not mandatory in our app. Features are given daily to encourage users to be active in the app. We also have a dedicated team that actively monitors and reviews profiles to minimize fake accounts and maintain the integrity of our community, and your reports will be much appreciated as well. For further assistance, contact us via support@hily.com or Live Chat.
They were quick and set a point to help me fix my profile issue. Much appreciate it. They did such an amazing job.
Dear Kevonte! Thank you for taking the time to leave a review regarding the assistance you received from our support team regarding your profile issue. At Hily, we understand the importance of having a fully functional and accurate profile, and we strive to assist our users in resolving any issues they may encounter. We're glad that our team was able to provide a solution and do an amazing job in helping you fix your profile problem. For further assistance, please do not hesitate to reach us via Live Chat or support@hily.com email address. Enjoy Hily!
I'm not the best at starting conversations, so I like the automated message options a lot. I also get to know a lot about a user before I even talk to them from the character traits they picked, so I like that I can always find a way to use one of those to say something nice to them
Dear Joan! Thank you for your wonderful feedback and for expressing appreciation for our app's features. We're thrilled that our platform has been an excellent fit for you, particularly in catering to your preferences and needs. We understand that starting conversations can sometimes be challenging, and we are glad that our automated message options have been helpful to you. For further feedback or questions, please get in touch with us via Live Chat or support@hily.com. Enjoy Hily!
It's a great app to not only find love but also make friends. I came to LA without any contacts a couple of months ago and have found a good circle of people. It's also easy to put the profile together so you specify what you're looking for.
Dear Levon! Thank you for sharing your positive experience with our app and for taking the time to provide feedback. We're thrilled to hear that you've had success in not only finding love but also making friends through our platform. We understand that moving to a new city can be challenging, and we're delighted that our app has helped you establish a good circle of people in Los Angeles. If you have any additional feedback or questions about the app, feel free to share them via Live Chat or support@hily.com email address. Enjoy Hily!
You receive reactions and respond and there's no reply. I feel its fake profiles to get you to pay to respond to the reacts that you receive
Dear Chris! We are sorry to hear that you have had a negative experience with our app that involves receiving reactions without receiving responses in return. We would suggest you send personalized messages to your matches to grab their attention and stand out. For example, you may explore their profile to find their interests first. For further assistance, please do not hesitate to contact us via Live Chat or support@hily.com email address. Enjoy Hily!
I've had nothing bad to say about Hily until now. Today i received a pop-up promotion to try premium for 3 days free, then i would be charged weekly. I hit ok and found out about 10 minutes later that i was immediately charged. The customer service rep proceeded to tell me that I've used a free trial in the past, so that's why i was charged, and that i need to take the matter up with the App Store. If i have done a free trial in the past and i am no longer eligible then I SHOULD NOT BE GETTING OFFERS FOR A FREE TRIAL. Tell me how that is not a scam? The rep said i must have reactivated a previous account. No, i got offered a free 3 day trial, i accepted, i was charged. Screenshot below clearly states that it is 3 days FREE. I would like a refund.
Dear Matthew! I am really sorry to see your dissatisfaction with our app. I would like to mention that we do not charge users as we do not have access to your payment information. You can only use the free trial once, and it is mentioned when you activate it. Please let us know in case you have further feedback or questions. You can contact us via Live Chat or support@hily.com email address, and we will assist you further. Enjoy Hily!
Pretty good compared to others. Just wish they would offer Premium+ free trial. Hard to buy somethin
Dear Shawn! Thank you very much for your positive review. We are thrilled to see that you prefer our app over the competitors. Please note that the free trial gives limited features but can be upgraded when the user wishes to do so. However, the trial or the memberships are not mandatory, as all the basic features can be used free of charge. Please feel free to contact us either via live Chat or support@hily.com email address if you happen to have further feedback or questions, and we will assist you further. Enjoy hily!
Was gonna sign up, but change my mind. Hily stole my card info from my Google account and charge my cash app $15.89 and I never actually completed the sign up. That's how I know something fishy going on. Hily steal my money from cash app, then it takes cash app 15 days to dispute. FOLKS IS HILY & CASH APP SCAMMING PEOPLE. CLASS ACTION LAWSUIT?!
Dear Mario! I am really sorry to hear you have such an opinion about our app. However, let me point out that we do not charge users as we do not have access to your payment information. Please get in touch with the relevant store (Apple store/Google Play Store) if you believe you were wrongfully charged. For further issues or concerns, please feel free to reach us via Live Chat or support@hily.com email address. We would also be happy to look into the charge and do our best to assist you further with the matter.
Better then tinder and hinge way better service and customer support as well as less issues in app then those others
Dear Saif! Thank you very much for your review. We are pleased to hear that you have such a positive impression of our app. We work hard to provide such a service, and it warms our hearts to see that reflected in your experience. Please feel free to contact us in case of further feedback or questions. You can do that either via Live Chat or support@hily.com email address.
Girls are not real. Only response you'll get are from someone states away. Then they blame the play store for no refund and then they blame Hily. It's a scam
Dear Joe! Thank you for your review. I am sorry to hear you have such an impression of our app. Our moderators work hard to eliminate all fake profiles. However, once you see a fake profile, we would appreciate it if you can report it so our moderators can double-check. Regarding the distance filter and refund please either contact us via Live Chat or support@hily.com email address and we will double-check the issue. Thank you in advance!
Amazing service 10/10 200,000 out of 10 I really couldn't be more happy with the app and all the features are so amazing.
Dear Evan! I would like to thank you for your positive review. We are delighted to hear that you are satisfied with our service and enjoy our features. In case you need help or will have further feedback please do not hesitate to contact us either through Hily Live chat or support@hily.com email address.
I met my boyfriend through Hily, which is quite funny because I had my settings for locals since I had just moved out and wanted to connect with new people in there, but for whatever reason the algorithm showed me people from another states or even another country (which btw led me to know really nice people, some I still talk to, because yeah, despite the dating apps' reputation, this one has a lot of interesting people and no bs at all).
So, thanks to that is how I met my future husband, although at first I just wanted to get some tie dye shirts he happened to display at his profile -no idea if he was trying to sell em- but I decided to ask if he had some shipping to Mexico and that's how the story begins.
Long story short, we are +2 years in and about to get married!
So, even if your algorithm is weird or has some error going on, I had to quote Bob Ross as a short way to describe your app "We don't make mistakes—we have happy accidents"
Thank you, Hily!
Dear Mare! Thank you very much for sharing your experience with us. We are delighted to hear that you found your soulmate through our app. Our algorithm is based on the filters that users choose. However, once they run out of people who fall under them we show the best possible options for them. Once again we are happy to hear that your story has ended with a "happy accident." Such stories only motivate us more to work harder and better the app for our wonderful community.
I only just joined and today they said my account is suspended for being underage, I'm 50. I don't believe anyone reported that. Now they are asling for my Drivers license to restore my account. Oh hell no! No dating app has ever asked for that. Super sketchy and I deleted it immediately.
Dear Angela! Thank you very much for leaving your feedback. We are sorry to hear that. You are dissatisfied with our service. We take various measures to make sure that all The users in our app are 18+ and one of them is to verify users' accounts who look underage. Please contact us either via Live Chat or support@hily.com email address and we will double-check your case and assist you further with your matter. Thank you in advance!
The time I will deaf it for the other day is coming back to work for love and I have a good time yet.
Dear Precious! Thank you very much for your positive review. We are delighted to see that you are satisfied with our app, and we appreciate you taking the time to leave us a review. Please feel free to reach us in case you have further feedback or questions. You can contact us either via Hily Live Chat or suppurt@hily.com email address.
Easy to use app and love the layout. There's a lot of uniqueness to it that helps get matches to your liking
Dear Jake! Thank you very much for your positive review. We are happy to hear that you have a good experience with our app, and we appreciate you taking the time to leave us this review. Please feel free to share your further feedback or questions via Hily Live Chat or suppurt@hily.com email address.
From the business
Hily is a dating app connecting 35+ million users—and growing. It's designed with the idea that real connections and fun should be at the heart of dating, With authenticity as its top priority, Hily shifts the focus to what truly matters: compatibility and individuality. It's dedicated to making dating better, safer and more exciting for everyone.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ana! Thank you very much for your five-star review. We are thrilled to hear that you enjoy using our app and find the process easy! It is wonderful to know that you have already recieved likes, and wish you find your best matches soon. If you have any questions or need further assistance, do not hesitate to reach out to us via Live Chat or support@hily.com email address. We are here to help!