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From the business
About HiBid
HiBid is the premier auction platform for selling a huge variety of items. Everything from real estate, cars, and fine jewelry to collectibles, sports memorabilia, and personal property is open for bidding on HiBid.com at any given time. Thousands of auction companies worldwide use HiBid to conduct live webcast, online-only, and absentee bidding auctions. With a wide range of items always available at auction, HiBid has something for everyone.
Ideal For Local & Online Auctions
HiBid supports multiple types of online bidding, giving auctioneers the options they need to host auctions large and small either in-person or online. This gives bidders from around the world immediate access to huge estate sales and liquidations they might not otherwise be able to attend, and the ability to place bids at their convenience from any location.
Auctions For Everyone
Bidders can find auctions and lots quickly by simply using the HiBid.com search bar or browsing the hundreds of ca...
HiBid Reviews Summary
The company has established a reputation for providing a user-friendly online auction platform, with many customers appreciating the ease of bidding and tracking items. Positive feedback highlights the quality of products and efficient transaction processes. However, significant concerns arise regarding website performance, excessive shipping charges, and insufficient customer support, particularly in resolving issues related to missing items and unclear invoicing. Overall, while the platform is favored for its convenience and product variety, improvements in customer service responsiveness and transparency in seller charges are necessary to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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The entire experience was very easy to complete and I am pleased with my auction purchases.
As soon as I won a bid the live auction page scrolled to the bottom and greyed out because your survey form was trying to pop up.
This is not a good design. No one wants to miss out on a bid because you've highjacked the page for your own marketing purposes.
I bid for two lots and won them but I'm a little confuse about scheduling a pickup day since I have not received my invoice for this two items yet.
During bidding on three lots, the server error appeared on my screen and then I lost one of those lots! It took three tries to get back in and several items had closed during my attempts. It is not my internet service causing this error, this said the server was too busy! Maybe time to upgrade?
We apologize for the delayed response, Jill, and understand your frustration. We want to let you know that since your review, we've upgraded our servers to improve performance and reduce issues like the one you encountered. If you experience any issues in the future, please don't hesitate to reach out to our support team at 844-775-4774, and we'll be happy to assist you. Thank you for your feedback, and we hope your future experiences are smoother!
When it comes down to the final minutes in any auction, it is a complete inconvenience to be unable to bid on your item without having to scroll through all of them in the listing. Also in a most recent auction the site was down the entire day and I was unable to bid on any of my watched items.
We apologize for the delayed response, Cynthia, and understand your frustration. The issues you experienced during live bidding and the site being down are certainly not the experience we aim to provide. For smoother live bidding, we recommend refreshing the page or checking the auction details ahead of time. If you ever encounter problems again, please contact our support team at 844-775-4774, and we’ll assist you. Thank you for your feedback, and we hope to improve your future experiences.
I have had a good experience with online only auctions with soft close.
I have had a bad experience with webcast auctions. I won an item and drove 2 hr 15 mins to pick it up and found out they sold it to someone else even though it showed I won the lot.
We apologize for the delayed response, Noel, and understand your frustration. It's disappointing to win an item only to find out that it was sold to someone else. We recommend reaching out directly to the auctioneer for clarification and resolution. If you need further assistance, please feel free to contact our support team at 844-775-4774, and we’ll help facilitate communication. Thank you for your feedback, and we hope your future experiences are smoother.
The SAK people had no idea my bidding froze at the final moments of my bids on three motorcycles and were concerned about this happening. I also was not notified of my winning bids by e-mail or any other method. I am not sure but I believe something between my computer and your software or server. Might be something was overloaded handling 2 bid up dates (manually entered) between three items closing at the same moments. Fortunately my bids got through and I was high bidder of all three bikes as desired. It was an unpleasant evening and morning until it was finally verified that I won, but there were a couple of other important bids that could not be completed as your website froze me out of further bidding. Oddly the winner of one of these bids drove from Wisconsin to Central Il. To pick up the items (maybe $20?) an asked the auctioneer why I didn't bid on these items (which were for one of the motorcycles) little did he know I was blocked from bidding and watched it sell while frantically trying to "refresh" my machine to enter a bid.
My whole experience on bidding was fun and exciting! It was easy to see details and photos of each product up for auction. The catalog was easy to navigate. Loved the experience!
I bid and won an auction without any issues but I was wondering what BID IS LIVE means... This message pops up during the last few minutes of the suction
Great all around no complaints easy to use and browsing is done easily, layout is good to help making bidding simple and fast
COMPRAMOS UN VEHICULO, EL INVOICE NUM.N*******, PERO NO COINCIDE EL NOMBRE DE COMPRADOR ARMANDO GONZALEZ CON EL NOMBRE DEL INVOICE OLGA SANTANA
If there is reserves on an item it needs to be shown. Several times I bid on something to be outbid immediately. They need to show what they are before we bid.
We apologize for the delayed response, Leonard, and appreciate your feedback. Reserve prices are set at the seller’s discretion, and it’s always a good idea to contact the seller directly if you're unsure whether a reserve is in place. We also recommend carefully reading the auction details and terms and conditions for any important information about reserves. If you need further assistance, feel free to reach out to our support team at 844-775-4774. Thank you for your input, and we hope your future experiences are more seamless!
I am an avid online auction bidder. I win some and I lose some but when I win it is usually a very good deal. Occasionally I am disappointed when I pick up but not very often. My husband says I am addicted to bidding. Fortunately, I am a furniture flipper so I always make enough money to bid on the next online auction.
Product descriptions did not match photos of items. Some were completely different.
We apologize for the delayed response, Mac, and understand your frustration. It’s unacceptable for product descriptions to not match the photos, and we take these concerns seriously. Auctioneers are responsible for ensuring that their listings are accurate, and we encourage you to reach out to the seller directly to address this issue. If you need assistance or have trouble contacting the seller, please contact our support team at 844-775-4774, and we can help facilitate communication. Thank you for your feedback, and we hope this issue is resolved quickly.
We apologize for the delayed response, Jim, and appreciate your feedback. We're glad to hear that everything went well after logging off and on. If you continue to experience issues with the system freezing, it might help to refresh the page or ensure a stable internet connection. If you need further assistance, feel free to contact our support team at 844-775-4774. Thank you for your input, and we hope your future experiences are even smoother!
Twisted sisters (sister) ran a great on line auction. They allowed a 3 hour inspection of the items put up for auction. When we went to pay, most of the items were altogether in one place and were brought out to my vehicle. Definitely a family run business. We need more people in this line of work,like these great folks.
It was good but I had 2 pages of stuff I had bid on and it had a total $ amount for each page instead of a running total and I spent more than I thought I had because the total I was seeing was for just the one page of stuff. My fault for not seeing that but I just assumed the total shown was for everything not just the page I was looking at. O well lol. Other wise it was good
I have been buying through hibid for many years and quite often the bidding stops just below my max bid. This makes me suspect that the seller can view my max bid.
We apologize for the delayed response, Robin. While HiBid uses an automated bidding system where your max bid is only used to increase your bid when another bidder surpasses it, we understand your concern. However, if you feel there are issues with the bidding process, we recommend reaching out directly to the auctioneer for clarification. If you need further assistance or have additional questions, feel free to contact our support team at 844-775-4774. Thank you for your feedback, and we hope your future experiences are more positive!
We apologize for the delayed response, Blake, and understand your frustration with the unexpected fees. Extra fees, like buyer’s premiums or shipping charges, are typically outlined in the auction’s terms and conditions. We recommend checking those details before placing bids to ensure there are no surprises. If you have any concerns or need clarification about the fees, it’s best to contact the auctioneer directly. If you need further assistance, feel free to contact our support team at 844-775-4774. Thank you for your feedback, and we hope your future experiences are smoother!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We apologize for the delayed response, Cathy, and understand your frustration. It's concerning to hear that the survey form interfered with your bidding experience. We take feedback like yours seriously and will share it with our team to improve the user experience. In the meantime, if you encounter issues like this again, we recommend refreshing the page or ensuring that pop-ups are disabled for a smoother experience. If you need further assistance, feel free to contact our support team at 844-775-4774. Thank you for sharing your feedback, and we hope your future experiences are more seamless.