On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
About HiBid
HiBid is the premier auction platform for selling a huge variety of items. Everything from real estate, cars, and fine jewelry to collectibles, sports memorabilia, and personal property is open for bidding on HiBid.com at any given time. Thousands of auction companies worldwide use HiBid to conduct live webcast, online-only, and absentee bidding auctions. With a wide range of items always available at auction, HiBid has something for everyone.
Ideal For Local & Online Auctions
HiBid supports multiple types of online bidding, giving auctioneers the options they need to host auctions large and small either in-person or online. This gives bidders from around the world immediate access to huge estate sales and liquidations they might not otherwise be able to attend, and the ability to place bids at their convenience from any location.
Auctions For Everyone
Bidders can find auctions and lots quickly by simply using the HiBid.com search bar or browsing the hundreds of ca...
The company has established a reputation for providing a user-friendly online auction platform, with many customers appreciating the ease of bidding and tracking items. Positive feedback highlights the quality of products and efficient transaction processes. However, significant concerns arise regarding website performance, excessive shipping charges, and insufficient customer support, particularly in resolving issues related to missing items and unclear invoicing. Overall, while the platform is favored for its convenience and product variety, improvements in customer service responsiveness and transparency in seller charges are necessary to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Berger coins do not ship there coins. Look out, rip off company. How can I receive someone else's coins what a joke of a company.
I sent them 3 emails, one before the bid to ask a question, two after I supposedly won, No response, called also, went to voice mail. No acknowledgment that I won, even though I had the high bid. No ability to even see if anyone else was bidding or if they just put my limit as the high bid. Two weeks later I received the supposedly leather purse from Amazon. It isn't leather and now I don't know how to return it. I have no proof of hi-bid to show on here since they sent me nothing in writing.
When buying from warehouse sales, this is what has repeatedly happened to me: The auction will list an item, complete with brand name, images, and description. You bid and win. When you go to pickup your item, it's different. A lesser quality or lower end model. You'll be told they made a mistake and uploaded the wrong item. You'll be told they have thousands of items, it happens. You'll be told they have someone new on staff. You'll be given the option to take a full refund and leave the item or pay the price of your bid and keep lesser item they have. That's it. Those are the only choices. Of course, you're going to take the lesser item. It's a scam. You're paying more for something of lesser quality than you expected. They know this. Maybe you wouldn't have bid had you know. But you did. They've already run your card. You've already driven across town. You likely have plans for this item - whatever it is. It's a complete bait and switch. This has happened to me multiple times with different auction houses. Furniture and electronics. Just beware that you won't get exactly what you're expecting.
To be sure, there are many reputable auction houses around but when you are met with one that is not, this platform will, in no way, stand behind what is right, what is just or truthful if you are taken advantage of by a disreputable auction house. I have had my lots i have won at fantastic prices refused to be sent to me because they were "unfortunately" lost by the auction house who decided, after the fact, that they did not want to sell it for what i won it for. Crooked auction houses have overcharged me, refused to provide me with a written running total of my balance due presumably because of the fact they cannot add correctly or because they just want to keep more of your money and despite missing or lost lots, still refuse to return my money i have sent. People at this platform will blather on and act sympathetic to you but, truth be known, they won't do anything on your behalf to their auction house clients who pay them part of the money they are stealing from you. As a bidder, if you find yourself in such a circumstance, you are on your own. Hibid is only as good as the auction house you are dealing with.
Auctioneers control all, even before auction starts they can hold your bid or cancel it. Just say you want to bid and they got a buddy wants it, means you got no chance and if you ask Questions or complain they band you from all there auctions ( too much control should be monitored) i had won 3 bids and paid right way and paid shipping rt after bid. I bid this certain auction and they left my bid on pending? Stayed like that for a while so ask to have bid cancelled. They said I had to be checked out ( what the hell) hi-bid already did that and they had my credit card. So i ask to cancel my bid on that item lol so they band me shady sight want go back deleted my info
I spent over $1800. 00 for junk with deceptive descriptions. Sad that companies are allowed to do this.
So I've been using hibid for about 2 years now and have never had a problem. However I recently spent a sizable amount of money on a lot on the site. When the items arrived they were holy and entirely not what they were listed as. When I called the website thinking that they would be like eBay and stand behind the auctions listed on their platform and that they would be against people fraudulently selling items on their website. However, what I found out when I called the website is they merely lease their software to whoever will pay for it and no matter how egregiously misleading the description of an item is, they will not get involved and you are entirely at the mercy of the people running the misleading auction, who obviously have very little motivation to make you whole. Screw these guys, use eBay instead.
My son made a purchase through HiBids auction. He won the bid, they took his money same day. The item never showed up. Tried contacting HiBids and was given a number to call for the auction. No answer after calling several times a day with many messages. Called BiBids and was told there is nothing they can do about it. If you're feeling lucky give them a shot. Or buy a lotto ticket.
This site has a lot of deceptions. Not the matching an 18% buyer's fee stay away from this site as mentioned above it is run by nothing but thieves. I've been gone a group of coins for $80 come to find out it was $80 a piece for coins that were worth about $30 a piece. When I told them that it was a mistake that I didn't realize they told me I was being forced to pay I told them I did not have that kind of money cuz I did it three or four times on that site. (Came to about $1,300) then if that wasn't bad enough I go to pay a bill and my credit card was denied I look at my bank and they took out $150 as their so-called that deposit.
This review is to cover both the good and bad. I have at least one bid on a hibid auction at all times. I would say 95% of the auction companies on hibid are legit and do their best, however, there are a few bad apples...
Some shill bid. Its legal if they tell you... ethical... maybe... moral... nope!
Below is a screeny from Aaron Joseph auctions terms. They will bid up to the amount of the reserve... how do they know what Your reserve is? It has been verified that hibid auctioneers can see bidders max bids, thus can and will bid it up.
I also want to let you know on shipping... lots of these companies use 3rd party shippers. Again, most of these are just fine. They are a bit more expensive but they pack well... most of them...
The auction company wipes their hands of any responsibility once they give to 3rd party shippers then you are at their mercy. Recently, i had a shipment of 16# come to texas from South Carolina that was supposed to have 1400 declared value. It came normally packed and all good but with only $100 dv. The shippers charge was $115. I did all the math from speaking with them and quotes from UPS the total should not have been over $70... with dv of $1400
Just be careful out there... read the terms, call the shippers...
I have done business on Hibid for several years and generally been very happy. Aussies Auctions now Morrison Auctions changed that when they sold me counterfeit coins and would not issue a refund. It is in clear violation of Hibids seller terms, but Hibid won't enforce that.
It looks mighty suspicious. I bid on 2 high-dollar identical items, each separately listed & priced. The difference between my bids was $25. I placed a fairly high reserve bid because I hoped to win both auctions even though I was occupied elsewhere at the time the auction closed. Curiously, I won both items at the highest possible bid price on each identical item (both different prices). My winning bids on both items was the exact amounts of my reserve bid. The odds of that happening is extraordinarily small, unless someone had access to the bidding amounts. It has the appearance that somebody (could it be the seller [HiBid]?) had access to my reserve bid, knew what it was, and bid sufficiently high that my bids were the winning ones, thereby forcing me to pay the highest possible price. Hmmm?
This is an allegation. The owner assured me this is not true, and that nobody has access to bid amounts. He told me it is completely aboveboard. Despite his assertions, I am suspicious and don't trust this business. I have scant confidence bids are not manipulated to extract the highest price.
I won and paid for an item. The item was damaged and not as described. I contacted Encore and we decided a partial refund would be acceptable. I have never received the refund and am now being ignored by Encore.
The sell broken $#*! and are dishonest a $#*!! Made you think they were new when they were all locked up.
Very Simple: THEY ALLOW NEGATIVE REVIEWS FROM PETTY LITTLE A-HOLES AUCTION HOUSES TO GO UNANSWERED OR EVEN GET THE CONSUMER SIDE OF THE STORY…..
I just notice PALMYRA NJ HOME IMPROVEMENT AUCTION keep adding time to the countdown many many times when the time is closer to expire, even there is no additional bid. And Hibid allow them to do so. Scam Business.
Auctioneers can commit any fraud or lie as bad as they want and there is nothing you can do. If you try they just blackball you.
I spent about $6000 on this site from approximately 200 bids and their site is do organized I can tell who I have left to pay but they go and leave bad reviews of you as bidder and the other auction houses start blocking you. I called hi bid to ask them who I owed but they said they can't tell. When I look at the list of purchases I can't tell who I've paid yet or not because their names don't match their invoices, and I don't know if the item is on its way or cancelled. Same complaint as others that this site is too difficult to search for items and too difficult to pay for your items not to mention the crazy extra fees they add on.
I'm done after I get my last items I'll go find a new auction house to use.
1/3rd of items came to me broken from some auction houses that did ridiculous wrapping and they go on to blame the shipping and make me chase them down for any results.
Answer: Licensed auctioneer here- auction law is that if you give notice that you need to retract your bid before the hammer falls (or the auction ends online) that the auctioneer is required to retract the bid. Actual law also dictates that bidding must start over at opening bid, not the next highest bid.
Answer: Very easy. If you dont get someone immediately they do call back. But once again if you have a problem with items contact the auction house not hibid. Hibid doesn't auction they only provide the platform
Answer: Most auctioneer there are scammers, a thrift store would be better option.
Answer: YES! Confirmed by an auctioneer I know. Hibid auctioneers can see your "maximum bid" and in most states it's legal to "shill" an auction or to bid against the public bidders - to "ensure reasonable sale prices" per national auctioneers associations. Also, anyone can set up an identity and bid against you. Although that may get interesting when they have to pay a commission to "buy" their own item!
Answer: "Mechanically challenged" is often a term auctioneers use to indicate that an item might not be functioning properly. It usually means that the piece needs repairs, doesn't operate as intended, or may have some technical issues. It's best to reach out to the seller for a clearer explanation to avoid any surprises. By confirming the exact condition directly with them, you'll have a better understanding of what you're bidding on.
Answer: Yes, if you suspect any fraud, please contact HiBid directly at 844-775-4774. Our team is here to assist you and ensure a safe and secure experience.
Answer: Some auctioneers require credit card verification as part of the bidder registration process. This process involves a temporary authorization charge of $1.00 to ensure the card is valid. In some cases, additional processing fees or taxes might cause the amount to appear slightly higher, such as $1.46. Please rest assured that this is not an actual charge but rather a temporary hold that will be released by your card issuer. Typically, these holds clear within 5-7 business days, depending on your financial institution. If the charge doesn't disappear after this time, we recommend contacting your credit card provider for further assistance.
Answer: Thank you for reaching out regarding your bidder rating and the reasons behind it. Bidder ratings on HiBid are determined by various factors, such as your bidding activity and whether you've been permanently approved or declined by auction companies in the past. Unfortunately, HiBid support and bidders themselves cannot view or access these ratings or the specific reasons behind them, as this information is exclusively available to auctioneers. The best way to gain insight is to contact an auctioneer you have a good relationship with or one whose auctions you'd like to participate in. They may be able to provide some clarity or work with you to address any concerns.
Answer: Thank you for reaching out! We understand how it can be confusing when an item is removed before an auction ends, but please rest assured it's not a scam. Sometimes auctioneers encounter unforeseen issues and may need to cancel or relist items. Keep in mind that auctioneers often work with consignors to ensure items are sold fairly, which can involve reserve prices or other considerations that may or may not be visible on specific listings. We recommend reaching out to the auctioneer directly for more details. If you have any difficulty reaching them, we're here to help facilitate communication.
Answer: Yes, HiBid regularly features a wide selection of motorcycles available for auction.