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HexAutoParts

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California
1 review
1 helpful vote
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The worst place to order from
April 27, 2022

I ordered a starter for my 01 focus but before it had arrive found out didn't need a starter so i fallow the return policy and they are still saying that they haven't received the starter 1.5 months later and then tell me to speak with ebay that they will refund me and ebay has not even heard of this company and now they have completely blocked me from emails i will be reporting them to the better business bureau and filing theft charges and Contacting a small claims lawyer which I have several of them I promise they will be shut down

Date of experience: April 27, 2022
California
3 reviews
1 helpful vote
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Refunded
February 23, 2021
Updated review

They emailed me multiple times, and after several weeks actually did refund my bank account where the money's had been withdrawn from. Still need a starter over almost 2 months later, plus I'm minus my return cost for shipping the wrong parts they sent to start with, am still left without my vehicle and feeling bruised, poorer, and transportationless.

Date of experience: February 23, 2021

SCAM
February 19, 2021
Previous review

I ordered a starter and was shipped a starter, but the wrong one, they said that I ordered the wrong one and told me to order the only other one listed and return the incorrect one. I ordered the other one and it was an even worse fit than the 1st. When I emailed them again, they gave me an RMA# and asked for the tracking number of the package I'd mailed to them which contained both starters in perfect condition and in the original packing, and they promised a refund, in full, on both.
They LIED.
Instead of the refund they'd "guaranteed", I got an email saying their account was frozen and to start a "PayPal case", which has nothing to do with this.
They are a RIPOFF and need to be shut DOWN.
Sherry Attaway of
Sherakee Classics

Date of experience: February 19, 2021
Georgia
1 review
0 helpful votes
Follow Lynn J.
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I ordered window tint through them, even though tracking says it was delivered to my address, it was NOT. They will not make it right. I had to order replacement tint from another vendor, that I received within 5 days. They will not refund me my money, nor send a replacement. Bad buisiness. Will not make the mistake or ordering from them again.

Date of experience: September 26, 2022
Sean T. HexAutoParts Rep
over a year old

Hi. Dear Lynn. We are sorry for the problem you met. We checked the order system but didn't find your order. Could you please provide us with your order number or the tracking number? Maybe there is a misunderstanding between us, we hope you can give us a chance to correct it. We promise we will give you the best solution. If for our mistake, we will refund you immediately. Hope you can understand. Thanks a lot.

Utah
2 reviews
9 helpful votes
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WIll NOT REFUND
January 3, 2023

I purchased an alternator from these people, put it in and after a few months it killed my new battery and burned up. I tried for some time to get someone to reply to my emails for another two months. They kept saying send us a video of it? I took pictures and sent them twice. Finally they sent me an email saying they would give me half on return and that I could fix it myself? It had burned windings...DO NOT DO BUSINESS WITH THESE PEOPLE. I footed the bill for a new battery ($200) and a new alternator from Autozone for $200. These cheap Chinese parts are garbage.

Date of experience: January 3, 2023
Oregon
1 review
2 helpful votes
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I bought a set of lug nuts on Friday, it arrived way sooner than I was expecting. Their price was lower than everyone else.The quality was good. I am very happy, will buy it again when needed.

Date of experience: March 19, 2018
Oregon
1 review
0 helpful votes
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Easy fast and good quality, no vibrations at any time, I tested it from 0 to 120 miles per hour and they never cause vibration

Date of experience: September 24, 2021
Oregon
1 review
0 helpful votes
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THEY ARE GOOD
November 13, 2017

Needed rear wheels to match front after rough country 7.5 inch lift on 2012 gmc sierra. Looks prefect feels great.

Date of experience: November 13, 2017