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Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
HerRoom Reviews Summary
The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
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I normally wear an extra large but this was too big! Also I expected the shaping of the cups to be a little more firm
Love their bras!
Please contact me re: best way to launder the bras. I washed it in my washer on gentle no spin then hung it up. It didn't dry for several days!
Any instructions you could offer?
Nothing but wonderful!
They carry all the luxury brands I love!
The first order received was not the right size. Sent back and still awaiting delivery on this order
Somehow I ordered the wrong size for my 2 bras. Once received and confirmed, I contacted HerRoom to arrange immediate return and replacment. They made the experience simple and satisfactory. I was able to quickly acquire my replacements with no hassle.
It's was great! I love the product notes, it really helps me make a decision
Great, communication a plus, very satisfied. Would tell anyone to purchase from this company.
Very easy to use the website and I received my product quickly.
HER ROOM is the only place I find that has the products I need, I've ordered from other places and can't find what I need.
Had a hard time getting my order put through was very difficult
Fit great but was very surprised to find no laundering instructions anywhere. If I had not read it on the website I probaby would have put them in the dryer like all my other ones.
Found what I wanted swiftly and the check out process went well too!
Thank you!
Always a great experience! There are may brands to choose from with information to guide each purchase. There is no rush to check out items and feedback on any aspect is timely.
Seeing the fit at different angles and reading the reviews are quite helpful.
The materials feel good and it's comfy styles, quick delivery and a good customer service too. And I have no regrets since I have been shopping on the site even though I tried out another site last week but you guys are still the best
Easy payment and delivery process. Sizing suggestions are usually spot on, but when they are not, my exchanges/returns are accepted without a lot of hassle.
Was familiar with the product and delivery was very satisfactory
This place is just beyond frustrating and unhelpful! I DO NOT recommend ordering anything from here. I ordered a bra that has been mismarked. I have the exact same bra already and when I received the new one, the cup size is clearly smaller. I was asked to send an email with pictures to prove that the cup size was incorrect and mismarked. This was back at the end of August. Never heard a word back from the emails that I sent. Called the customer service number to follow up and was asked to resend the pictures. Did that again and again, never heard a word from anyone. It is now October 18 and I am still trying to follow up and they absolutely refuse to fix the problem. They said that management has denied my request and that's that, there is nothing more that can be done. When I asked to speak with a supervisor, I was told there are no supervisors, this is a call center. What the heck? Tried to get in touch via on-line chat and was told basically the same thing and then was told the chat was ending and there was nothing they can do. What kind of company doesn't have a supervisor to speak with and just ends a chat when you are trying to fix a problem? That is basically the same thing as hanging up on someone. I definitely would NOT ever order from this company. I am now stuck with an expensive bra that doesn't fit. So disappointing and frustrating.
Just as described - what I was looking for. Came quickly.
Everything went smoothly, products on time and as expected.
The ordering process was simple and the products were well made and exceeded my expectations. Will definitely purchase here again
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Elizabeth - I have reviewed our correspondence with you. We have a 30 day return policy on our items and you wished return an item 50 days later. You are also claiming the bra is the incorrect size. We understand that you wish to be provided a free return label and have it accepted. Unfortunately, our return policy is 30 days and the cost of a return is handled by the customer. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager