From the business
Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
HerRoom Reviews Summary
The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
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Good experience, delivery was on time, product fit good
Thank you! I stumbled onto Her Room and you are now my "go to!"
My experience was excellent. Finally found the proper shaper I been looking for months. It fit almost perfect. Was a little loose around the upper torso but I still got the support that I was looking for. It's comfortable too. I can wear it all day with no issue. I can sit in it and stand and even bend over.
Very nice selection, excellent quality, prompt service
I took 6 months from the time of my order to when I received it. That being said with a pandemic and supply chain issues I am probably lucky to have received my order. The bras fit as expected.
Great service nd great products. I am able to find what I need.
Easy ordering, quick service. I order the wrong product and hate the item I got. I need to return them, but one of the packages was open with 2 of the pieces unusable. What do I need to do to return at that have not been used
Shopping was quick and easy, and website was very user-friendly
Shopping was quick and easy, and website was very user-friendly
Took long to arrive. Received several emails that it was shipping but they were wrong. Finally it arrived.
The only place I order underclothes from. I have never had any issues with my order's.
Great company!
Easy to navigate the site. Easy to process the order. The items I received were exactly as described and were just what I wanted.
Well, I ordered panties in size 11. I think what I received was size 11 in little girls. I washed then according to the directions and I couldn't even get them on. They should have been big. So since I washed them... I couldn't return them... and I wasted over $40. I won't be ordering from you again.
I have good experienced purchasing this products. I like color options. Quality is absolutely upto the promise.
Been looking for this bra all my (adult) life… love it! Bought one, then ordered two more! Items came so quickly in the mail! AWESOME!
All good, no problem... the underwear fits... my mother likes Dixie underwear but had problems finding in stores. "Let me look on internet"... I said.
Had to return part of the order because didn't fit right.
Excellent customer service. Should not have to elaborate irate here. Thank you.
Easy to shop. Products are a bit pricey, but overly good quality
So quick and easy to find what I want and check out. Smooth process from beginning to end!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Debra - We are sorry for your experience. The 100% cotton panty you purchased has been a best-seller with over 500 5-star reviews. Having carried it for more than 20 years, we know it runs true to size. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager