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Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
HerRoom Reviews Summary
The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
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Shopping is ok. Return not easy. For a big company like this supposed to be much easier. I would like to receive an explanation on my email.
Site is great, shipping was great, pricing was competitive. I had issues with a faulty maiden form brand panty seam missing stitches but it was clearly a fluke and I repaired the seam myself.
I went online, they had the product I wanted and I ordered it. There was no "experience".
Love the fit and quality of the products I received!
Easy order process, timely delivery, and had a difficult to find bra size in stock
Good communication, timely deliveries and excellent offerings.
Although the panties were just what I wanted, it took forever for them to come to me and I wasn't told that the shipping would be delayed until quite a while after I ordered them.
It was very good. I have always had a good experience,
Good service and good products. They also shipped it fast and was here within a week.
I waited many months to receive 2 underpanties. They are too large. I had ordered them one size smaller (8) and they shrank and became too small. But now these 9's are huge. I have tried to shrink them in boiling water but do not know if that will work--they still look huge. I do not want to go through the hassle of reordering them after my experience
Hello Marie - You are correct that you waited a long time for your items. Maidenform has been having huge delays with their products. We hope you felt kept informed with our bi-monthly status update emails. Your panties are 98% cotton and the recommendation is to hand wash in cold water. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
Well laid out website. I was looking for a comfortable bra & found one
I placed my order at the end of May 25,2021. My son was getting married on June 16,2021.
I received my order Sept 2021. So I didn't have my slip for the wedding... I was very disappointed.
Plus I really didn't care by September if I received it... just wanted a refund for very late delivery
Item back ordered- vendor frequently updated order status.
Great fit for a more mature figure! Better coverage without all the padding. Comfy and cute!
Very quick & efficient delivery of goods. Good quality merchandise.
I've used Herroom for years now. Not an issue yet!
Her Room has some of the best selections on the web.
I placed my order for 7 camisoles. The ship date was delayed several times. No one ever bothered to notify me, I had to call to get the disappointing news, which was delivered with absolutely no remorse. When I wore the 1st camisole and laundered it I was not too happy, but thought that a second wearing and washing might soften the fabric, but it did not.
When I attempted to do a return of the unused 6 camisoles I was denied, due to 30 day return rule. They
Make no exceptions.
The web site was easy to navigate and was quick, easy and got just what I wanted :)
It took a long time to get my order since the items were on back order.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Lois - Our records show that you checked the box confirming your order was on back order and the expected ship date. We also sent you 2 additional emails confirming this. The good news is that we were able to get an item to you that is still not in stock anywhere else. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager