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From the business
Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
HerRoom Reviews Summary
The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
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I ordered a small which is what I always wear in PJs. The pajamas were too small. So I exchanged for a medium. Bottoms fit perfect but button down top was still a bit tight around the bust line. I am only a 32C bust line and wear a size 2. My $50 PJs turned out to cost me $58 because of shipping exchange. Not worth the money for unlined too small top pajamas. I won't ever order from Her Room again.
The bras are authentic, they are in good condition and delivery was fast
I'm particular and only want the brands and styles I prefer. I found them with HerRoom. It was easy to order and everything has been delivered as promised to my satisfaction. Enjoyable shopping experience. Love what I bought. HerRoom feels like my room. What I want is there.
Very pleased with my purchase, just took forever to ship.
Great product. Fits perfectly and it's sexy. Thank you so much!
I was glad to get my favorite bra on sale. The shipping was quick, and the bras arrived in perfect condition.
I understand we're having an international supply chain problem.
Outstanding! Selection, service and delivery were excellent.
It took a really loooooong time to fill my order, probably not your fault. Thanks for keeping me updated.
I just checked my email for my order confirmation and saw a 10% discount was sent for my cart. I don't see how to apply it, or is it too late for that?
My regular bra size was too smaller and got a C cup and that was too big. Shipping back two loss of 15 dollars. Not happy!
In my experience some of the bras aren't as they say. Customer service is terrible and to be honest kinda rude. Otherwise, they are okay… just be careful what you order and when you return and don't order on weekends they don't do weekend deliveries which is ridiculous.
The items were good, but the order was not being ready for almost 5 months. I don't need it because I ordered it fo my Mother-in-law. She was very hard to fit and and needed them, so I found something that she could wear. To send it back for $7.50 which was about a third of the whole price so I will instead donate them to an agency who can get panties to someone who needs them.
HerRoom is GREAT! My Wife and I are creatures of habit and when we find a clothing item/brand/style we like, we stick with it. Beginning in 2019, or so, either our local stores stopped carrying items we prefer or worse, the manufacturers have stopped making them. At HerRoom, I have found the items my Wife prefers and in the size my Wife requires!
I found the right Item in the right size and delivered fast
Great trustworthy company. They are courteous and professional and they have great merchandise
I am a fan of her room for so many years. The selection is so elegant and classy, I never got disappointed.
Great experience. Everything delivered in a timely fashion, and as ordered!
Everything was fine but I ordered in June or July and received it in late October. Thats quite a delay.
Hello Theresa - Your August order did take a while to arrive to you, but we gave you the October delivery date prior to you placing your order and then we show sending you 3 shipping update emails to keep you informed on it's expected delivery. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Rachel - We are sad to read this review. I see your last order was placed Friday afternoon with an overnight request. We do state that an order with this expedited shipping requset must be placed before noon CST. I can appreciate your frustration that you had to wait until Monday for this order to be sent, but we are also clear in our shipping information that our carriers do not pick up on the weekends. I hope this answers your question, and again, our apologies if there was a misunderstanding.
Kind Regards,
Wilma
Customer Service Manager