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Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
HerRoom Reviews Summary
The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
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My items arrived two months after I ordered them, which is understandable these days. My real problem is that I ordered the UK size, because my bras are from Elomi, a UK brand. I got the American size, which is way too small. I wish this was made more clear on the website. I never know if I'm ordering the size the brand says I should get or not.
This is the first time I have used this company I could not find the bras I was using so glad that you had what I wanted Thank you
This is the first time I have used this company
Could not find this bra anywhere so glad I found Her Room thanks
Easy to use and good products……………………………………………………thank you
I am trying to return the open closure bra I purchased, but I am not finding how I can do this
Please advise how to return this bra
Debra Powers
******* W Whispering Wind Trail
Surprise, AZ *******
It was a pleasure to find the styles and colors that I wanted (and couldn't find on other sites). The apparel arrived promptly and well packaged.
Extreme delay in receiving order from stating merchandise was in stock, it ended up taking 3 months
Hello Gloria - Your items were never claimed to be in stock, during check out you checked the box agreeing they were on back order and agreed to the 3 month delay. You then received 7 emails confirming back order along with delivery status until they arrived. I hope this answers your question. We are sorry you felt uninformed.
Kind Regards,
Wilma
Customer Service Manager
Hi! I have ordered wrong size product for my daughter, so I returned the item for an exchange. I was nervous about this process because I had bad experiance with other companies. HerRoom received the item and sent correct size item without long waiting and without any mistakes. I am glad to find such a responsible business. I also hope my daugter will like what I bought for her.
I have shopped here several times for non allergic cotton
Very well organized so that I could find the brand, size and special needs easily.
The size, brand, color and wire free features were instantly displayed so that I did not have to scroll down on several categories. Thanks, HerRoom!
Happy with my experience. My order was delivered in a timely manner.
Great communication regarding shipping and timely service. Return/exchange process was very easy.
Pleasant. No hassle. Enjoyed the experience. Better than going to Nordstrom's in Seattle, having to battle traffic, parking, homeless people etc.
As soon as I opened my order package and held up one of the smoothing undergarments, I could immediately tell my size wasn't going to fit into it. I'm size 12 and it's more than half that in measurements. Everything had to be returned and there's no time to re-order as the wedding is 4 days away.
Hello Sandy - we are sorry for your experience. We provided a precise size chart on each of your items to help you select the correct size. Reviewing our size charts goes a long way it selecting the size that's best for you.
Kind Regards,
Wilma
Customer Service Manager
What I did receive took forever with no contact or updates. Too long!
Hello Rebecca - Your review is disappointing to read. The bulk of your items shipped out the same day you ordered them. You chose 2 items with stated back order dates. And, our records show we sent you 7 status emails.
Kind Regards,
Wilma
Customer Service Manager
Great service and merchandise! Order was filled quickly and correctly.
Great website, easy ordering. Was trying to find a specific brand... and you had it!
I liked all the options but I have returned almost everything I have ordered from here. The descriptions are sales pitches instead of being true descriptions of the items and the pictures do not show close ups and they aren't very descriptive of the item.
I am still waiting on the last 2 (two) items in my order of almost 2 months ago. Either credit my account for these two items or see that I receive them. I will not order anything else from HerRoom until I get these two items. Based on the response and resolution of this order, I may never order anything else from HerRoom. There are other companies to order from that do not have this problem.
Hello Lynne - Before purchasing, we noticed you that some items were arriving in February and you checked the box accepting this. So, your review is very disappoiting given we have kept you informed on your order status.
Kind Regards,
Wilma
Customer Service Manager
Why do I need to make it at least 50 characters? They were as expected!
Great experience both ordering and receiving from Her Room.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Chloe - Your review is really surprising to us. You have successfully ordered on our site 13 times and have many times purchased UK sized items. The Elomi item you reference arrived in the UK size you ordered it in. We tell the customer in 3 locations what the sizing convention is on every bra.
Kind Regards,
Wilma
Customer Service Manager