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HerRoomReviews 3,672

3.3

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From the business

Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.


herroom.com
Founded in 1998
Dallas
+29
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HerRoom Reviews Summary

The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

value
730
shipping
736
quality
2,006
This company responds to reviews on average within 1 day

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59,727 reviews

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Utah
2 reviews
23 helpful votes
Follow Allie C.
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It was great!
February 16, 2022

It was great! I'd been looking for PJs that were satiny on the outside but brushed and warm underneath. Size fit perfectly and they are very well made. I've had to send back 3 pair of PJs from other companies due to size, cheap fabric, etc. So glad I found these.

Date of experience: February 16, 2022
Massachusetts
1 review
0 helpful votes
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Thank you for offering a wide variety of quality hosiery! I purchased some Falke lovelies and am very pleased with the items and the service. Definitely will be a repeat customer!

Date of experience: February 15, 2022
Indiana
1 review
0 helpful votes
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My order was delivered fast and in great condition. Loved it I would from them again. Thank you

Date of experience: February 15, 2022
Oregon
1 review
0 helpful votes
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Selection is great and they communicated well with me when there was a delay in my order. Prices are great too. Loved the reasonable shipping costs as well.

Date of experience: February 15, 2022
Pennsylvania
1 review
0 helpful votes
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Good selection, good recommendations and great information about the products themselves

Date of experience: February 15, 2022
California
1 review
0 helpful votes
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Ordered Bra for wife and was to tight, returned and re-ordered with no issues. Great customer care.

Date of experience: February 15, 2022
Washington
2 reviews
0 helpful votes
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For some reason I did not receive a confirmation of my purchase so when my order did not not arrive, it was a pain to try to track it down. I contacted HerRoom and they were very good about finding my order and communicating with me.

Date of experience: February 15, 2022
Colorado
1 review
0 helpful votes
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Quality of merchandise was good
March 17, 2022

Quality of merchandise was good. Purchased on sale it still wasn't cheap. One suit was too big, and it's sitting in my closet with the tags still on because the site says no return on sales merchandise. This is one of the problems with shopping on line and I won't do it again.

Date of experience: February 15, 2022
Nebraska
1 review
0 helpful votes
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The on line ordering was very easy
February 14, 2022

The on line ordering was very easy. The selection was great too! Most of the prices of the bras were very reasonable and some even on sale. The order came very quick too! I would definitely shop with them again.

Date of experience: February 14, 2022
California
1 review
0 helpful votes
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The items that I ordered took to long to get here.

Date of experience: February 14, 2022
Texas
1 review
0 helpful votes
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I hAVE NOT RECEIVED ALL MY ORDER pLUS IS DID A RETURN AND I HAD A EMAIL FROM YOU SAYING RETURNS ARE FREE AND THE LADY WOULD NOT ACCEPT IT. SHE SAID YOU DID NOT DO FREE RETURNS. SINCE I TALKED WITH HER I HAVE RECEIVED ANOTHER EMAIL SAYING FREE RETURNS. I STILL HAVE TWO SPORTS BRAS NOT DELIVERED

Date of experience: February 13, 2022
Wilma W. — HerRoom Rep
over a year old

Hello Stella - We do not offer free returns. Please note the email you received offering this was only if you purchased a specific brand - not the brand you are purchasing. I hope this answers your question.

Kind Regards,
Wilma
Customer Service Manager

New York
1 review
0 helpful votes
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Fast shipping great prices, has in stock what I want all the time

Date of experience: February 13, 2022
Florida
1 review
0 helpful votes
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Good variety of sizes and well explained size charts. Very inclusive sizes for all body types.

Date of experience: February 12, 2022
Washington
1 review
0 helpful votes
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BACK ORDERED forever
March 14, 2022

BACK ORDERED forever. Finally got the order. If it is on the sight we should be able to place and receive it in a reasonable time. Very average service on your part.

Date of experience: February 12, 2022
Wilma W. — HerRoom Rep
over a year old

Hello David - You were informed on the back order date and sent several updates. Not sure why you seem to be so unaware of supply chain issues throughout our country.

Kind Regards,
Wilma
Customer Service Manager

District of Columbia
5 reviews
0 helpful votes
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I always enjoy shopping at Her Room online. The variety is awesome, the quality and materials offered, along with the tips given from time to time, make this a unique and enjoyable shopping experience.

Date of experience: February 12, 2022
Texas
2 reviews
0 helpful votes
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Very good quality, value and fast delivery. Will buy again.

Date of experience: February 12, 2022
California
1 review
0 helpful votes
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Disappointed in the fabric & style of gown, but it works

Date of experience: February 10, 2022
New York
2 reviews
0 helpful votes
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Very annoying and unpleasant
March 12, 2022
Updated review

Very annoying and unpleasant. Took literally forever. The tracking didn't work. No response from you! That ended up not fitting and were returned!

Date of experience: February 10, 2022

Easy and fun!
December 18, 2021
Previous review

Great, will buy more if they fit correctly! Need bras!

Date of experience: December 18, 2021
Indiana
1 review
0 helpful votes
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Still waiting on part of my order!
February 8, 2022

On December 8 I placed an order four exquisite gowns for Christmas. I Received the two medium gowns but I'm still waiting on two of the black gowns in size 2X. My mother-in-law received the medium gowns for Christmas and she loves them.

Date of experience: February 8, 2022
Colorado
1 review
0 helpful votes
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Great bras and in my size
February 7, 2022
Updated review

Great bras and in my size. Also, you have competitive prices. Quick delivery.
One comment - I updated my new address and did not delete my old address. I thought I had deleted the old address and didn't. My order auto sent my order to the old address and with your help I got that corrected. Could you check your database software on helping someone make good updates to their information in their account? Thank you!

Date of experience: February 7, 2022

Great help with getting correct size of bra!
January 22, 2022
Previous review

I found your site because I love Natori Bras! Your online associate that answers questions was wonderful. I needed a larger size bra and have struggled with figuring out the size I need. The lady really was very knowledgeable. She asked great questions and I am very confident of buying from her room. I ordered 2 bras and the prices are great, especially one was on sale. I'm 75 yrs old and money is tight. My body has changed and I have struggled with buying the correct size bra. I look forward to doing more business with her room. Wish I could remember the lady's name to give her credit if a thank you! She's from Dallas.

Date of experience: January 22, 2022