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From the business
Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
HerRoom Reviews Summary
The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
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Place my order and it came very quickly! Very impressed with service.
Bought a cotton nightgown fir my wife for Christmas and she loves it.
I had no problems with this company. Return went through no issues.
Only part of my order has been received in 2 months
Used this site for Christmas shopping. Very good service.
I am very happy with the experience I have had with HerRoom so far. I believe this was my second or third order and I presently have another order in which the merchandise is back-ordered.
Everything went well and I am pleased. I have continually ordered panties fro Her Room
Received partial order. Rest supposed to be coming. Like buying from HerRoom. Are good on follow-ups on orders that can't be delivered immediately.
Always a pleasurable online shopping experience! Site is easy to navigate and I always find a new piece to love.
I have received the slip I ordered. It took much longer than expected which was a concern as there is a date factor. It arrived in plenty of time, but I had no communication from HerRoom while I waited, so it was a worry until it finally arrived. I understand that there are issues with delivery, however many other places are able to text or email updates, it would have been nice to have that for this order.
I was having a hard time finding these specific bras that I feel comfortable in & you had them in stock at a good price! I will order more definitely! Thank you for your quick delivery!
I was pleased with the product and delivery was prompt
I received my order. Thank you
I received my order. Thank you
The website has separate fields for shipping address and billing address. I used two different addresses because that is what I needed. HerRoom decided to delay my order because my shipping and billing addresses were different, and I ended up having to pay extra for expedited shipping in order to get my item for an event. To say that it was stressful and irritating is an understatement. I was very careful to place my order so that it would arrive on time. I should not have to keep an eagle eye on my email to confirm information I already confirmed. Having to suddenly waste time on the phone with them to "confirm" that the information I entered was correct, AND have them delay the order, AND have to pay extra, is ridiculous. I will not ever be ordering from HerRoom again.
HerRoom: if you don't want people using different addresses for shipping and billing, take the option off your website.
Hello Kristen - Your credit card would not authorize your charge due to 2 different addresses. This is why we had to reach out to you. We responded timely once we heard back from you.
Kind Regards,
Wilma
Customer Service Manager
Shopped online and site was easy to navigate and find what I was looking for.
It took a long time to receive my order, but I finally got it
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jennifer - All but one of your items was shipped immediately. You choose one back ordered item and have received several emails on it's shipping status.
Kind Regards,
Wilma
Customer Service Manager