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Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
HerRoom Reviews Summary
The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
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It took 4 months to get my order.
And the quality of the product is terrible.
Very happy with my bra and slippers! They look just like they did in the pictures,
I had NO trouble ordering, paying for or getting my order. Everything was the way it was supposed to be as it always is. I am very satisfied.
Fine quality underwear; prompt delivery. Thank you!
I returned a bra that was defective. The cups were different. It was a bra that I have two others and I needed another. I took the tags off when I first received it and didn't try it on - after all I had two others and had been wearing same bra for years. When I finally put on this new one - I noticed the difference. So I sent it back. Her Room refused my refund saying the item was returned damaged and that the bra was not in pristine condition. I never wore it! Twice they replied (canned) saying it was damaged and that I could pay $1 for it to be returned to me. Why would I want something back that is defective? Or I could donate it? Why would someone else want something defective? Why wouldn't they return it to the manufacturer. I won't use Her Room again - unless they give me a refund. Then I will let people know they made good on this.
Hello Elizabeth - We thank you for your feedback and we are very aware of your opinion. Unfortunately, our very skilled returns department concluded your garment had also been worn and had clear signs of use. This is the reason for your refused return. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
Took way to long to receive what I ordered. They didn't fit my fault for the size but I gave them away
Hello Barbara - You placed your order with us back in January and confirmed that you knew the items would be arriving in 4 weeks. We also sent updated status emails to you. The Just My Size company just received their long over-due shipment so yes, everyone is now in stock for this item. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
The bra I ordered was very uncomfortable. I returned it.
I liked being able to order too and bottom separately. Also, big plus, I was able to order top by bra size. I will definitely order from this vendor again.
Very helpful, only drawback is trying to buy intimate apparel online
Great communication even though my order was delayed!
Fine, but would like to see a discount for returning customers
I always have a good experience with Her Room. Everything I have order has come in with no glitches. This last order did take a little longer. That is understandable because of Covid and logistics.
I plan to order from HerRoom again! The products were a great value and just what I was looking for!
Great selection and fulfilling of orders. HerRoom has the best reviews and complete details of each product they sell. I keep coming back as does my wife.
Thanks
I received the Bras I ordered from "Her Room" in a prompt manner and the quality and sizing of them are wonderful! I actually used the "live" person on the chat to ask what size I would wear on a couple of them and she was spot on! I highly recommend using this site! Name brand bras for less!
It took a long long time to get my order. I almost forgot it. When it arrived it was what I had ordered. I am not happy with the bra but that is my fault. I will deal with it.
While I was clearly notified that my item was on backorder before I placed the order, the delivery date kept moving to the right after I placed the order. Not sure who's fault that was.
Easy to order, delivered in a reasonable time frame
Great online website to shop from and actually Ella is my Auntie her Sister which is my Mom have us all shopping from HerRoom.
I recieved only half of my order i was told i would recieve the small shirts when they were recieved by you on or about the 24th, i am still waiting for the 2 small shirts please send asap, thanks for your help
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ashley - We are sorry to read your review. Before placing your order you were told and approved the long wait-time for these two value-priced items. We also sent you 5 status emails to keep you informed of delivery. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager