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HerRoomReviews 3,672

3.3

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From the business

Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.


herroom.com
Founded in 1998
Dallas
+29
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HerRoom Reviews Summary

The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

value
730
shipping
736
quality
2,006
This company responds to reviews on average within 1 day

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59,764 reviews

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California
1 review
0 helpful votes
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I was pleased to find this style
March 20, 2022

I was pleased to find this style - and at its sale price!

Date of experience: March 20, 2022
Arizona
1 review
0 helpful votes
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2 months
April 19, 2022

Took 2 months and I don't even like the bras. I also didn't like getting all those text messages.

Date of experience: March 20, 2022
New York
1 review
0 helpful votes
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Over all quite satisfied with your products and services

Date of experience: March 19, 2022
Florida
1 review
0 helpful votes
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I ordered 2 bras size 36G
March 19, 2022

I ordered 2 bras size 36G. The beige/nude bra came on time and with the correct size. BUT: The 2nd, a black bra was back ordered. Which made no difference to me. I was happy to wait for a black bra that fit :) It came in and the tag hanging on the bra strap said 36G but the tag sewn into the bra says 36DDDD. (This is not the case with the beige/nude bra both tags said 36G.) The beige/nude bra fits perfect. The black does not but I didn't want to have to return it so I kept it. I am so use to not having properly fitting bras I am putting up with it. I am 60 years old and have tried on a gazillion bras, 36 DDDD is a different size than 36 G. Thanks for asking.

Date of experience: March 19, 2022
Florida
1 review
0 helpful votes
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Experience was fine
March 19, 2022

Experience was fine. No issues. Product was very good quality.

Date of experience: March 19, 2022
North Carolina
1 review
0 helpful votes
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The item I received would have been fine, but it was not adequately protected for mailing. It had delicate wires and molding, and was sent in a flimsy plastic sleeve with no protection. After the rough and tumble of delivery the molding was crushed, folded and permanently damaged and I had to return the item.

Date of experience: March 19, 2022
Wilma W. — HerRoom Rep
over a year old

Hello Adrienne - Your 2 sports bras did not require a box shipment since there was no foam in the cups. That said, we provided you with a free return label and fully refunded you. So, it is very disappointing to read your review about us. No, for both environmental and shipping cost reasons, only t-shirt bras are shipped in boxes. I hope this answers your question.

Kind Regards,
Wilma
Customer Service Manager

Nevada
3 reviews
0 helpful votes
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The bras are beautiful, support well, and I didn't have to go to a store to try on bras! A win win all around.

Date of experience: March 19, 2022
Texas
1 review
0 helpful votes
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Great!
March 19, 2022

Great! Things fit well and the fitting guide is top notch.

Date of experience: March 19, 2022
Texas
1 review
0 helpful votes
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I ordered underware and apparently the colors that may of not been in stock were replaced with other colors I dont care for. But oh well….

Date of experience: March 19, 2022
Wilma W. — HerRoom Rep
over a year old

Hello Laura - We never fill an order using a color not ordered. All colors you received were the colors you selected and placed in your shopping bag. I hope this answers your question.

Kind Regards,
Wilma
Customer Service Manager

Tennessee
1 review
0 helpful votes
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For years I've needed comfortable bras because I had breast cancer in 2002 and had a partial mastectomy. The bras I've found at Her Room have not only fit well but have done a good job of evening up the two sides so that almost no distinction can be made between their sizes. It has saved me a lot of adjusting with uncomfortable foam inserts, and the bra I selected is a no-wire type (which was recommended because of sensitive skin after the breast surgery).

Date of experience: March 19, 2022
North Carolina
2 reviews
0 helpful votes
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I waited months for my order, I had ordered three bras, not realizing that one or more were not in stock. I finally got tired of waiting for all three to get in stock at the same time and had the two that were in stock shipped. I won't be ordering from your company again, not worth the frustration.

Date of experience: March 18, 2022
Wilma W. — HerRoom Rep
over a year old

Hello Sharon - During check out, you checked the box confirming you were aware that your items were on back order for 2 months. You then received 4 order status emails keeping you informed of their delivery date. I hope this answers your question.

Kind Regards,
Wilma
Customer Service Manager

North Carolina
1 review
0 helpful votes
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Shoulder padded camisole
March 18, 2022

Happy to find shoulder padded cami. But upon receipt, cami pads are inadequate for padding.

Date of experience: March 18, 2022
Texas
1 review
0 helpful votes
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After waiting 6 weeks to get my order, I am disappointed in the quality of the material, I wore it a couple of times and then washed it, gentle cycle in cold water and woolite, and hung to dry. Afte jus one wash the straps are fraying because the material does not have a finished edge, I don't expect to get a few years wear out of this.

Date of experience: March 17, 2022
Virginia
2 reviews
0 helpful votes
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Great website, easy navigation, many choices of products available, wide range of sizes & colors too!
I will add, however, that due to many factors, according to the manufacturer, the shipping of my items took a very long time. Not the entire order, but several items. I just waited it out because these were the items of choice for me.

Date of experience: March 16, 2022

HER ROOM = EASY-Peasy!
March 8, 2022
Previous review

I am trying different styles & types of bras, and this website makes it easy to see what is available in sizes, colors, & features.

Date of experience: March 8, 2022

Shopping Simplified
February 20, 2022
Previous review

Easy to use website! Many choices available! Low to high price range!

Date of experience: February 20, 2022

HER ROOM = EASE AND QUALITY!
February 21, 2021
Previous review

Thank you for the quality products & easy re-ordering!

Date of experience: February 21, 2021
New York
1 review
0 helpful votes
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Very pleased with the service; outstanding packaging!

Date of experience: March 16, 2022
North Carolina
1 review
0 helpful votes
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First time I've ever found a bra with front closure and no underwire that supports my 42DD bust. Thank you

Date of experience: March 16, 2022
New York
1 review
0 helpful votes
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I have ordered/worn the Goddess Keira bra for many years with no complaint. However the underwater construction appears to be more bulky now in the front, making it uncomfortable and not ideal with respect to garment fit, i. E. shirts and sweaters

Date of experience: March 15, 2022
Oregon
1 review
0 helpful votes
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I ordered four pairs of stockings, one of which was back ordered. I paid for express shipping to have the remaining three delivered within two days, however none of the stockings arrived in time. The stockings arrived much later, and I requested to be refunded for expedited shipping, since none of the stockings arrived in two days. I was not refunded, and I'm very unsatisfied with this business.

Date of experience: March 15, 2022
Wilma W. — HerRoom Rep
over a year old

Hello Katrin - Your order was 2nd day shipped to you once the back ordered item arrived 3 days later. Given the low value of your order, only one shipment is sent to you. I hope this answers your question.

Kind Regards,
Wilma
Customer Service Manager

New Jersey
1 review
0 helpful votes
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I ordered 4 bras and got 2
April 14, 2022

I ordered 4 bras - 2 black and 2 nude and have received 2 blacks bras so far.

Date of experience: March 15, 2022
Wilma W. — HerRoom Rep
over a year old

Hello Daria - You are correct. When you placed your order you checked the box confirming you knew the nude bras had a March in stock availability. YOu have also received 5 status emails keeping up up to date on these items. I hope this answers your question.

Kind Regards,
Wilma
Customer Service Manager

Texas
1 review
0 helpful votes
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I ordered Lysse pants
April 13, 2022

I ordered Lysse pants. XL. Denim. Golden green. I must have 10 other Lyssee pants. Same size. Denim. Blue. White. Grey. Black. White. They are all great. These pants though were only worn one time and the fabric began to peel and not appear at all like good strong denim. I do not know what they are made of but I am very disappointed.

Date of experience: March 14, 2022
Wilma W. — HerRoom Rep
over a year old

Hello Julie - We are sorry you are not happy with the quality of the product. Lyssee makes many different pant styles, since this was your first purchase with us, we are unable to determine what style you are comparing this specific style too.

Kind Regards,
Wilma
Customer Service Manager