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Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
HerRoom Reviews Summary
The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
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Did not receive complete order. Why am I being asked if I received my shipment, but this survey isn't asking me about that, when the email said something different...
Site is easy to navigate, found what I needed unfortunately I had return the item as it did not fit
This site has biggest selection of items at good prices. Sales are a plus
Waited toooo long for order to come--did receive information from Her room that order would be delayed but almost two months--little too long.
My order was back logged. I was kept informed of the delays and when it would be shipped. I would definitely use them again.
I ordered from them. They sent me the wrong size. I asked to get a FREE return slip. I have been waiting over 2 months. They say they will send it but it's just a pack of lies.
Very very disappointed. If I could give a zero I would.
Hello Emmanuel - It is noted that you are an international customer. And we have communicated with your several times stating that our International Partner, Borderfree, is the one to send you a return label. We have given you all their contact information several times. We would encourage you to work through them since this is how all our International orders get processed. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
Able to seed the back of gather bras and knowing how many hooks
are on each style is extremely helpful in deciding which bra to purchaser.
Ease of shopping, easy check is easy, and that is a big plus for me. Her Room has the merchandise you are looking for!
Shopping experience was very good. I'm sure I will be shopping again.
Both bras did not fit. The black bra I tried to return but because it was after 30 days of receipt I could not return it. Will never use this site again.
Hello Ann - Yes, your sale item was purchased 2 months ago and we have a 30 day return policy.
Kind Regards,
Wilma
Customer Service Manager
Very informative site with regard to fit and look of products. I buy all my bras from here, it is a seamless experience.
As always plenty of choices in my size. Quick and easy to navigate the site and help at hand if you need some advice.
Okay but I don't believe I'll be using the service again.
I received part of it please send the rest thank you
Hello Houri - Both your orders have shipped.
Kind Regards,
Wilma
Customer Service Manager
No problem ordering but item was on back order and I was not confident it would arrive in time. This was not Indicated at time of ordering
Good experience! I placed my order and received it promptly.
I found the right size in the colors I wanted Site easy to navigate
Online shopping and product no issue. The issue is related to delivery and customer service following delivery notification. I received notification item was delivered to MY mailbox when in fact it was delivered to a different address/mailbox. When I contacted HerRoom and DHL, no one tried to help, all I received was "package was delivered and left in mailbox". Approximately 3 weeks later, the package showed up in at the leasing office, and I was contacted to pick it up. I needed the specialty item for an event, and had to re-order it from a different site.
I loved my Leiser Bra and the Sports Bra, I received. I was very pleased and surprised at the Comfort it brings. I would tell anybody order your Bra's from Her Room as soon as possible.
It took over 2 months for us to get our order. No advance notification.
Hello Nancy - Our records show we sent you 4 status emails on your back ordered item and you checked the box during check out that you accepted the back order date. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
My experience was great. I do not need to write 50 characters fir my response
Easy to find styles and my sizes. Good quality. Prices are reasonable and sales prices are fantastic.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Yvonne - I have reviewed your order history with us and all your orders shipped and were delivered. None of your orders were partial shipped. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager