From the business
Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
HerRoom Reviews Summary
The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
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I found it very easy to order and it came in sooner that I thought ir would,
I found this service horrible. I was charged for my purchase when I placed my order in July. The one confirmation email I received said several items were available but nothing was sent. After 2 months, mid-September, I received another email notice saying some things might be delayed and I could contact you to follow up or cancel my order, but I really just wanted my items and the contact options were particularly difficult. I waited another month (mid-October) and finally received two items from the order. Mid-November I received most of the rest of my order. One item which was refunded. Your company charged me $150 in July and I didn't see any products, or hear from you for MONTHS. I finally received a refund in early December for $58 of the order that you couldn't provide.
My order is always delivered in a timely manner and I am very happy with what I receive.
Can always count in dependable service and quality.
They are ALWAYS polite and helpful and have beautiful undergarments and clothing ranging from petite tonnig a d beautiful one ofbmy favorite places to shop I needed a bra that would support and lift in a way that was needed a d they have it I recommend this place foe wvery woman
I appreciate Her room for what it provides- a place to find hard-to-find garments for women. I have had several encounters with customer service and do not find them to be customer-oriented. They are definitely there to protect the company. They do not offer any type of flexibility and that is fine but it is stressful buying from them as I know they are not accommodating in the least. It's not a reason to not buy from them, but you definitely need to be aware they make no exceptions and will not flinch.
I am happy that I can still get the pajamas and robes to match that used to be Vanity Fair. Thank you!
It was great! Order was updated timely and the products met my expectations.
Everything I have gotten has been very high quality
No complaints about the shopping or the items purchased. I wish the requests for feedback/review had stopped after 4-5 attempts instead of the ongoing emails.
I ordered 3 bras from this company. It took over 2 months to receive 2 of them.
The Brasi I really liked but one of them didn't fit and I had to send back. And I had to pay to return which I can see happening again because even following the direction on their site for sizing the bra didn't fit. I imagine that happening again and again. So I don't think I will use this website unless I know the correct Bra size for the bra I want.
I found that "Her Room" met all my expectations and went far above of what I could have experienced! To sum up the times that I interacted with the company personnel, they could not have been any nicer and accommodating to me.
I have already recommended this company to my friends and will continue to spread "the good news" of my overall very happy experience!
Thanks for allowing me the opportunity to express my gratitude and appreciation. I hope the ladies who helped me will get the recognition they so richly deserve.
Sincerely and a very happy new year!
Frances Stevenson
Very competitive prices, quality merchandise, timely delivery.
I had ordered a style I had never tried and found the fit to be not quite right. I was able to return the order and exchange for a different size. The turn around time was very quick.
I placed an order for a product I had before. It arrived soon afterward, and was what I wanted.
Everything seems to need to be backordered in my size - often this is not noted. Takes a very long time to get bras
Hello Sue - We are disappointed to read your opinion of our inventory. We have an extensive inventory in your size, and it's noted that none of your 13 orders were ever for any back ordered items. We are therefore very sorry you feel this way about us. Thank you for stopping by and shopping at www.HerRoom.com / www.HisRoom.com.
Kind Regards,
Wilma
Customer Service Manager
Fast and easy and no trouble finding the items that i wanted
My item was out of stock but was shipped as soon as possible. I go to Her Room for the best selection of mastectomy bras.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Lisa - We are sad to read your review. Our records show all but one of your items shipped immediately. Your one back ordered item was in a very unusual size for the manufacturer, and they ulimately decided not to make your size. We are sorry for any inconvenience.
Kind Regards,
Wilma
Customer Service Manager