HerRoomReviews 3,672

Good. The selection is great. The guidance is appreciated.

This company is just awful. No one is accountable for the fraud. Purchased a handful of items, and returned some items the following day. They did not provide a refund for two of the items because of "blue ink" marks, which is simply impossible. I tried on the sports bras and returned. I asked them to provide proof of the ink marks and was simply told "someone 'might' get back to me" and for "policy reasons," they cannot provide a full refund. They receive 2 stars for having a good selection of items, but they are scammers, with no accountability.

Using the HerRoom website was extremely easy. Shipping of my items was fast!

My wife is a 3 8D, she's right on the edge of wearing a regular bras or plus size bras. We ordered two bras, one in a regular 3 8D one in a plus size. Both arrived, fresh out the shower she opened the package and tried on the plus size bra, it fit perfect, decided to keep it. She never opened the second one, so we returned it. First it cost me $7.90 to return it, then my return was declined as "unsellable, used", they claimed that it had deodorant stains and pet hairs. How, can something never removed from the package have deodorant stains and pet hairs? I was then told if I wanted it back I had to pay another $10. What a rip-off, first it costs me $7.90 to return the item, then they lie about the condition of the return, then they tell me if I want it back they want another $10. What a rip-off, absolutely horrible company, will never recommend them.

Ordered a hard-to-find undergarment which was unavailable from the manufacturer for a while. But Herroom kept me informed the entire time. I never had to worry that my order fell through the cracks. I've been using Herroom for years and have never been disappointed.

The bras I purchased fit well, however there is a place where the hooks are that are scratchy. Hopefully this will go away after numerous washings.

Thanks for having a great assortment for plus-sized women! Good prices, fast service.

Recieved a threatening email telling me you might block me from ordering from your site which as a woman of color was very offensive to recieve.
I used all the tools on your website and even spoke to a representative and items still arrived that didn't fit well or were too big. I adjusted for the up sizes and the bras I ordered still fit wrong.
The quality of the bras and lace are worse than they look online, options are limited or sold out for larger breast and underwrite free.
You should offer more selections and brands.
Having to pay to ship back is a worse deal than going directly to the website for the brands which I may do next time as I know what brands I like and which ones aren't worth trying anymore.

Easy to find what you are looking for - and more. I like the "matching" option. Very useful to be able to know they have something that matches with what I am looking at - and I can get to it without searching. They have already done the search for me! I also love the "similar" feature.

Great items! I've been using this store for years and I'm always pleased with the products. This order I'm particularly happy with. I ordered their polo shirts and they fit and look great!

Still great! I've been a customer for several years now and your store continues to be a great company! Thanks!

I used HerRoom for the first time in Nov 2022. I ordered Ilusion ******* in a size 3 8D, the size I always order online or buy in store. This particular style was not a true (or standard) size 38. It fit very tight and uncomfortable, so I measured its length and myself. I was still measuring 38 inches (37.5 inches) and the Ilusion bra measured less than 33 inches! I compared it to other bras I owned (ThirdLove 3 8D) and it was visibly 1.5-2 inches shorter. HerRoom online chat did not apologize for the sizing and said "products are made shorter than the size (32 may be 28 inches) to allow for stretch." I understand that but not a 5 inch variance! Other brands build in 2-3 inches, not 4 or more! I will never trust HerRoom or purchase from them again.

It took three months to get my half slips. I needed them in August when I was wearing dresses after spinal surgery. I haven't even tried them on since I don't need them now.

Good price, fast delivery. Would order again from the store

Great Prices and quality! The store is great. Their turn around time is fast. Orders are always accurate and shipped on time. I have used them several times, and so far I have not been disappointed.

Continued Excellent Products, Customer Service and Pricing! The customer service, quality of products and pricing remains to be the best in the business. I trust that this is their goal and they strive continuously to maintain it.

We will see once order arrives. I paid for an order over a month ago, that did not state "Out of Stock" until the order was complete. I still have not received the items