How would you rate HerRoom?

Janet X.

Indiana

2 reviews

0 helpful votes

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They recommended just what I needed

April 15, 2022

They recommended just what I needed. Very easy to order

Date of experience: April 15, 2022

Paul U.

New York

2 reviews

0 helpful votes

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Outstanding!

October 31, 2021

Outstanding! Selection, service and delivery were excellent.

Date of experience: October 31, 2021

Anne D.

Kansas

2 reviews

0 helpful votes

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Very helpful, only drawback is trying to buy intimate...

April 11, 2022

Very helpful, only drawback is trying to buy intimate apparel online

Date of experience: March 12, 2022

Rebecca H.

Arizona

1 review

0 helpful votes

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NO DISCOUNTS GEZZZZZZZZZZZZZZZ

December 19, 2020

Updated review

Its Christmas would have been nice to get some sort of savings.

Date of experience: December 19, 2020

NO DISCOUNTS GEZZZZZZZZZZZZZZZ

December 14, 2020

Previous review

Its Christmas would have been nice to get some sort of savings.

Date of experience: December 12, 2020

Lillian E.

Tennessee

2 reviews

0 helpful votes

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Gowns

November 1, 2021

Very pleased with my purchase, just took forever to ship.

Date of experience: November 1, 2021

Debra Q.

Arkansas

1 review

0 helpful votes

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Easy to order

July 24, 2021

Updated review

Easy to order. They have a great selection. Will come back.

Date of experience: July 24, 2021

Bras

July 4, 2021

Previous review

Easy to order. They have a great selection. Will come back.

Date of experience: July 4, 2021

Lauretta Y.

Arizona

1 review

0 helpful votes

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Nothing but wonderful!

October 23, 2021

Nothing but wonderful!
They carry all the luxury brands I love!

Date of experience: October 23, 2021

Angie O.

Ohio

1 review

0 helpful votes

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Quick delivery. Good quality, comfy fitting

July 13, 2021

Would purchase from them again. Quick delivery. Comfy fitting

Date of experience: July 13, 2021

Christine H.

Florida

1 review

0 helpful votes

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Great job

February 3, 2021

Updated review

My size is mostly in stocks. That NEVER happens. Thank you!

Date of experience: February 3, 2021

Great job

January 24, 2021

Previous review

My size is mostly in stocks. That NEVER happens. Thank you!

Date of experience: January 24, 2021

Doriane W.

Virginia

1 review

0 helpful votes

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Great communication even though my order was delayed!

March 12, 2022

Great communication even though my order was delayed!

Date of experience: March 12, 2022

AJ W.

Washington

1 review

0 helpful votes

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Purchase and return were good

October 7, 2021

Purchase and return were good. I wish the bras had been better quality

Date of experience: October 7, 2021

Johnnie V.

Texas

1 review

0 helpful votes

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Good

October 7, 2021

Good. Quick service and product was what i needed.

Date of experience: October 7, 2021

Frieda O.

Indiana

1 review

0 helpful votes

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Great assistance on exchange needed past 30 days due...

October 7, 2021

Great assistance on exchange needed past 30 days due to surgery.

Date of experience: October 7, 2021

Anne P.

New Jersey

2 reviews

0 helpful votes

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Fine quality underwear; prompt delivery

March 13, 2022

Fine quality underwear; prompt delivery. Thank you!

Date of experience: March 13, 2022

Amanda J.

Michigan

1 review

0 helpful votes

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I saw an add for what appeared to be very comfortable...

October 6, 2021

I saw an add for what appeared to be very comfortable bras.

Date of experience: October 6, 2021

Laurel V.

Utah

1 review

0 helpful votes

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Easy to use website...

November 23, 2022

Easy to use website...products as expected. Thanks for great service!

Date of experience: November 23, 2022

Michelle Z.

Pennsylvania

1 review

0 helpful votes

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Love the bras!

December 20, 2021

Love the bras! Easy to locate specific products.
Thank you!

Date of experience: December 20, 2021

Virginia L.

Alabama

1 review

0 helpful votes

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You ordered something that did not work for me and...

June 2, 2022

You ordered something that did not work for me and I returned it.

Date of experience: June 2, 2022

Annie W.

South Carolina

1 review

0 helpful votes

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Most every order arrives in a timely fashion

June 3, 2022

Most every order arrives in a timely fashion. Very little friction while navigating the website.

Date of experience: June 3, 2022

Suzanne I.

Colorado

1 review

0 helpful votes

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Received what I ordered in a very timely manner!

October 7, 2021

Received what I ordered in a very timely manner! Thanks

Date of experience: October 7, 2021

Q&A (64)

Question

I just ordered $240 in bras. Will I have a problem returning what I don't like?

Answer: Good morning Laura - Welcome to HerRoom, and thank you for your question. We have an easy 30 day return policy. Our one stipulation is that the items be returned in new condition. Given that we sell intimate apparel, it's important that our inventory remains pristine. We therefore do have a very thoughtful inspection process to insure returns meet this standard. The lion's share of our returns are accepted. Those that are refused represent currently 0.0127% of our total returns received year-to-date. I hope this answers your question. Fond regards, Wilma Customer Service Manager

By Wilma W., over a year old

See more answers (6)

Question

Ordered bras, shipped and last report on delivery is from 8-22, when tethered in Ohio. I am patient, but I recieved a package from Japan much quicker

Answer: Hello Mary - Welcome back to HerRoom! Thank you for your communication, and we apologize if you have not been receiving updates. May I please have an order number? I'd be happy to look into your order status. WE wish we had more control over carriers. Please let me know if you have any additional questions; I'm happy to help! Thank you for stopping by and shopping at www.HerRoom.com / www.HisRoom.com. Sincerely, Jacqueline Wells, Client Services

By Wilma W., 9 months ago

See another answer (1)

Question

just bought aviana 2452 - 36H - to get a smaller band size what size would I go to.

Answer: Hello Sally - if you just want a smaller band size while keeping your same cup volume, move from a 36H(D5) to a 34I(D6). The problem, however, is that this bra does not have a larger cup size in this style. I therefore would not suggest this bra for you.

By Wilma W., over a year old

See another answer (1)

Question

Will anybody from herroom bother replying to my emails? I have been charged for a purchase that seems to be unfulfilled

Answer: Angel, We apologize for the inconvenience. Would you please send me the order number and any details to me? My email is ed@andragroup.com.

By Ed M., over a year old

See another answer (1)

Question

Hi Wilma, I live in the UK and can not make this call. Why do I have to call you to answer my questions? Send me an email address to discuss this

Answer: Hello again, Christine. I wish you had mentioned that you do not live in the USA. We do not provide 2nd day air to the UK. We use a third party by the name of Borderfree who handled your shipment to the UK and provided you with tracking information. IF you feel your package did not arrive as promised, please review their emails to you for guidance on who to speak with. Fond Regards, Wilma Customer Service Manager

By Wilma W., over a year old

See another answer (1)

Question

Hi I purchased a bra from your site on February 25 and paid for 2 day delivery service. when will i get my purchased items?

Answer: Hello Christine - First, my sincere apology for not responding sooner - completely overlooked this. I am sorry. An order on Sunday, February 25th for 2nd day air should have arrived on Feb. 28th. IF this is not the case, please contact us immediately at 800-558-6779. Fond Regards, Wilma Customer Service Manager

By Wilma W., over a year old

See another answer (1)

Question

Dear Wilma, Read your reply on Yelp: which is it? First I was blamed for an alleged yellow stain; now you're saying you have proof of a dark stain. Guess you'll be battling it out with Pay Pal as I spread the word about your terrible service ---and not just regarding the false return claim -- all over the internet. Thanks! Jennifer.

Answer: Good evening Jennifer. Our marketing team responds to yelp. This is the reason for the discrepancy in the color of the stain on your item. Our apologies. Marketing does not have access to our photography taken of refused returns. Regards, Wilma

By Wilma W., over a year old

See another answer (1)

Question

I have received two bras today and they are too big in the cup size. I like the feel of the band of one of the bras, so I just placed a second order for four size 44c. I have no return label to send these two large bras back. These bras were worn just long enough to try them on and then folded them and put them in their respective bags. I did not read your reviews before I ordered my bras and I am afraid that I will have problems with your end of the refund. Can you please advise me how to return these bras?

Answer: Hello Tamara - We have a simple return/exchange process. Simply log into your account and initiate a return/exchange. Our system walks you through the process and then print out a return label at the end. I hope this answered your question. Fond regards, Wilma Customer Service Manager

By Wilma W., over a year old

See more answers (2)

Question

You answered my review saying that there was pet dander on my return. I never removed it from the package you sent it in so that means that is how you sent it to me. I HAVE NO PETS!!! Why are you people still in business when this seems to be a pattern in your business dealings?

Answer: Barbara - could you please provide me with your order number? This will help me to better research your return. If we are looking at the wrong order, we will absolutely make this right. Thank you. Wilma Customer service manager

By Wilma W., over a year old

See another answer (1)

Question

Hello, my order arrived, but it was too small, so I would like to return it and buy a bigger size.

See more answers (0)

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Reviews (3,681)

Q&A (64)

I just ordered $240 in bras. Will I have a problem returning what I don't like?

Ordered bras, shipped and last report on delivery is from 8-22, when tethered in Ohio. I am patient, but I recieved a package from Japan much quicker

just bought aviana 2452 - 36H - to get a smaller band size what size would I go to.

Will anybody from herroom bother replying to my emails? I have been charged for a purchase that seems to be unfulfilled

Hi Wilma, I live in the UK and can not make this call. Why do I have to call you to answer my questions? Send me an email address to discuss this

Hi I purchased a bra from your site on February 25 and paid for 2 day delivery service. when will i get my purchased items?

You answered my review saying that there was pet dander on my return. I never removed it from the package you sent it in so that means that is how you sent it to me. I HAVE NO PETS!!! Why are you people still in business when this seems to be a pattern in your business dealings?

Hello, my order arrived, but it was too small, so I would like to return it and buy a bigger size.

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Reviews (3,681)

Q&A (64)

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