How would you rate HerRoom?

Dave F.

Michigan

1 review

0 helpful votes

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"Top brand selections!

October 9, 2020

Updated review

Relaxed, no pressure shopping experience. Would definitely recommend.

Date of experience: October 9, 2020

"Cream of the Crop" selections

October 2, 2020

Previous review

Great experience!

Date of experience: October 2, 2020

Leanna I.

Oregon

1 review

0 helpful votes

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Ordering process easy and quick

June 1, 2022

Ordering process easy and quick. Bras were just ok.

Date of experience: June 1, 2022

Dian B.

California

1 review

0 helpful votes

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Disappointed in the fabric & style of gown, but it...

February 10, 2022

Disappointed in the fabric & style of gown, but it works

Date of experience: February 10, 2022

Beverley U.

Illinois

1 review

0 helpful votes

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A bit slow to arrive but very reliable in giving refund...

June 1, 2022

A bit slow to arrive but very reliable in giving refund on one of my orders.

Date of experience: June 1, 2022

Anne T.

New York

2 reviews

0 helpful votes

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Excellent product, delivery timing, quality, pricing!

May 31, 2022

Excellent product, delivery timing, quality, pricing!

Date of experience: May 31, 2022

Laura P.

Washington

1 review

0 helpful votes

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As described

May 31, 2022

As described. Comfortable, fit well. I am very pleased with the product

Date of experience: May 31, 2022

Sarah K.

Illinois

1 review

0 helpful votes

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Good, fit well and no issues with shipping or purchasing

June 1, 2022

Good, fit well and no issues with shipping or purchasing.

Date of experience: June 1, 2022

San P.

Ohio

1 review

0 helpful votes

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My experience was great

December 19, 2021

My experience was great - especially the bra sizes available in more than black, taupe, and white.

Date of experience: December 19, 2021

Jonathan D.

Tennessee

1 review

0 helpful votes

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It was satisfactory, and met all the basic requirements...

October 4, 2021

It was satisfactory, and met all the basic requirements for a shopping experience.

Date of experience: October 4, 2021

Doris J.

Texas

2 reviews

0 helpful votes

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Going to be one of my faves!

August 11, 2023

Love the beautiful Miss Elaine hot pink gown. Fabric is soft, doesn't fade, comfy!

Date of experience: August 11, 2023

Maria B.

Georgia

1 review

0 helpful votes

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Great prices

February 1, 2021

Updated review

Love the prices, selection and free shipping offers.

Date of experience: February 1, 2021

Great prices

January 25, 2021

Previous review

Love the prices, selection and free shipping offers.

Date of experience: January 25, 2021

Denise H.

Illinois

2 reviews

0 helpful votes

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Sizing was way off And did not fit me at all Very disappoint...

January 31, 2022

Sizing was way off And did not fit me at all Very disappointed in the product

Date of experience: January 1, 2022

Deb E.

New York

1 review

0 helpful votes

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Mail order clothes

January 1, 2022

Got order in a timely manner. Great price quality material

Date of experience: January 1, 2022

Dan F.

Arizona

1 review

0 helpful votes

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Love the bras I get here

March 3, 2020

Updated review

I love your easy sizing guide and the quick service.

Date of experience: March 3, 2020

Love the bras I get here

February 25, 2020

Previous review

I love your easy sizing guide and the quick service.

Date of experience: February 25, 2020

Molly T.

California

1 review

0 helpful votes

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Easy, straightforward

January 1, 2022

Easy, straightforward. The order arrived in a timely fashion.

Date of experience: January 1, 2022

Linda K.

Ohio

4 reviews

0 helpful votes

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Very helpful bra sizing

March 5, 2021

Updated review

This has made ordering bras on-line possible. Bravo!

Date of experience: February 1, 2021

Very helpful bra sizing

January 24, 2021

Previous review

This has made ordering bras on-line possible. Bravo!

Date of experience: January 24, 2021

Maryanne J.

Massachusetts

1 review

0 helpful votes

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They were excellent because shipment came late but...

December 27, 2021

They were excellent because shipment came late but keep me posted which was fine.

Date of experience: December 27, 2021

Sarah Z.

Pennsylvania

1 review

0 helpful votes

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So far good. Have not worn them yet

September 1, 2021

So far good. Have not worn them yet. I will get back if needed,

Date of experience: September 1, 2021

Arlene T.

Virginia

1 review

0 helpful votes

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Needed help with purchasing sports bras

December 25, 2021

Needed help with purchasing sports bras. Had to do an exchange and did get the correct size.

Date of experience: December 25, 2021

Lana U.

Arizona

1 review

0 helpful votes

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The items I ordered showed up very promptly and in...

May 16, 2023

The items I ordered showed up very promptly and in good condition.

Date of experience: May 16, 2023

Q&A (64)

Question

I just ordered $240 in bras. Will I have a problem returning what I don't like?

Answer: Good morning Laura - Welcome to HerRoom, and thank you for your question. We have an easy 30 day return policy. Our one stipulation is that the items be returned in new condition. Given that we sell intimate apparel, it's important that our inventory remains pristine. We therefore do have a very thoughtful inspection process to insure returns meet this standard. The lion's share of our returns are accepted. Those that are refused represent currently 0.0127% of our total returns received year-to-date. I hope this answers your question. Fond regards, Wilma Customer Service Manager

By Wilma W., over a year old

See more answers (6)

Question

Ordered bras, shipped and last report on delivery is from 8-22, when tethered in Ohio. I am patient, but I recieved a package from Japan much quicker

Answer: Hello Mary - Welcome back to HerRoom! Thank you for your communication, and we apologize if you have not been receiving updates. May I please have an order number? I'd be happy to look into your order status. WE wish we had more control over carriers. Please let me know if you have any additional questions; I'm happy to help! Thank you for stopping by and shopping at www.HerRoom.com / www.HisRoom.com. Sincerely, Jacqueline Wells, Client Services

By Wilma W., 9 months ago

See another answer (1)

Question

just bought aviana 2452 - 36H - to get a smaller band size what size would I go to.

Answer: Hello Sally - if you just want a smaller band size while keeping your same cup volume, move from a 36H(D5) to a 34I(D6). The problem, however, is that this bra does not have a larger cup size in this style. I therefore would not suggest this bra for you.

By Wilma W., over a year old

See another answer (1)

Question

Will anybody from herroom bother replying to my emails? I have been charged for a purchase that seems to be unfulfilled

Answer: Angel, We apologize for the inconvenience. Would you please send me the order number and any details to me? My email is ed@andragroup.com.

By Ed M., over a year old

See another answer (1)

Question

Hi Wilma, I live in the UK and can not make this call. Why do I have to call you to answer my questions? Send me an email address to discuss this

Answer: Hello again, Christine. I wish you had mentioned that you do not live in the USA. We do not provide 2nd day air to the UK. We use a third party by the name of Borderfree who handled your shipment to the UK and provided you with tracking information. IF you feel your package did not arrive as promised, please review their emails to you for guidance on who to speak with. Fond Regards, Wilma Customer Service Manager

By Wilma W., over a year old

See another answer (1)

Question

Hi I purchased a bra from your site on February 25 and paid for 2 day delivery service. when will i get my purchased items?

Answer: Hello Christine - First, my sincere apology for not responding sooner - completely overlooked this. I am sorry. An order on Sunday, February 25th for 2nd day air should have arrived on Feb. 28th. IF this is not the case, please contact us immediately at 800-558-6779. Fond Regards, Wilma Customer Service Manager

By Wilma W., over a year old

See another answer (1)

Question

Dear Wilma, Read your reply on Yelp: which is it? First I was blamed for an alleged yellow stain; now you're saying you have proof of a dark stain. Guess you'll be battling it out with Pay Pal as I spread the word about your terrible service ---and not just regarding the false return claim -- all over the internet. Thanks! Jennifer.

Answer: Good evening Jennifer. Our marketing team responds to yelp. This is the reason for the discrepancy in the color of the stain on your item. Our apologies. Marketing does not have access to our photography taken of refused returns. Regards, Wilma

By Wilma W., over a year old

See another answer (1)

Question

I have received two bras today and they are too big in the cup size. I like the feel of the band of one of the bras, so I just placed a second order for four size 44c. I have no return label to send these two large bras back. These bras were worn just long enough to try them on and then folded them and put them in their respective bags. I did not read your reviews before I ordered my bras and I am afraid that I will have problems with your end of the refund. Can you please advise me how to return these bras?

Answer: Hello Tamara - We have a simple return/exchange process. Simply log into your account and initiate a return/exchange. Our system walks you through the process and then print out a return label at the end. I hope this answered your question. Fond regards, Wilma Customer Service Manager

By Wilma W., over a year old

See more answers (2)

Question

You answered my review saying that there was pet dander on my return. I never removed it from the package you sent it in so that means that is how you sent it to me. I HAVE NO PETS!!! Why are you people still in business when this seems to be a pattern in your business dealings?

Answer: Barbara - could you please provide me with your order number? This will help me to better research your return. If we are looking at the wrong order, we will absolutely make this right. Thank you. Wilma Customer service manager

By Wilma W., over a year old

See another answer (1)

Question

Hello, my order arrived, but it was too small, so I would like to return it and buy a bigger size.

See more answers (0)

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HerRoom

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Reviews (3,681)

Q&A (64)

I just ordered $240 in bras. Will I have a problem returning what I don't like?

Ordered bras, shipped and last report on delivery is from 8-22, when tethered in Ohio. I am patient, but I recieved a package from Japan much quicker

just bought aviana 2452 - 36H - to get a smaller band size what size would I go to.

Will anybody from herroom bother replying to my emails? I have been charged for a purchase that seems to be unfulfilled

Hi Wilma, I live in the UK and can not make this call. Why do I have to call you to answer my questions? Send me an email address to discuss this

Hi I purchased a bra from your site on February 25 and paid for 2 day delivery service. when will i get my purchased items?

You answered my review saying that there was pet dander on my return. I never removed it from the package you sent it in so that means that is how you sent it to me. I HAVE NO PETS!!! Why are you people still in business when this seems to be a pattern in your business dealings?

Hello, my order arrived, but it was too small, so I would like to return it and buy a bigger size.

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HerRoom

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Reviews (3,681)

Q&A (64)

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