From the business
Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
HerRoom Reviews Summary
The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
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I always have to call and they are always very helpful-patience and kind, always!
I have complete confidence that I will receive the exact item I ordered, that it will be of the best quality, that I can return it if I made a sizing error, and everything will be done in a timely manner. I have had nothing but great experiences using Her Room. I'll add that I didn't receive any money or gifts in exchange for this review and I don't generally give 5 star reviews.
Staff helpful in the looking for the correct bra amidst the dizzying array.
Received wrong panties ended up having to send them back and got stuck with $7.50 in shipping charges!
Hello Jenny - We reviewed your order history with us. YOu ordered the same panty you have ordered from us in the past. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
I ordered four bras, I am still waiting for the last one. It's been nearly a month. They've had no communication with me. They don't know where it is.
Hello Eva - Your pre-ordered bra was ordered just 2 weeks ago. And, we sent you a status email last week. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
This longline bra is Beautiful and well made, but it did not fit me. It seems to run small, as I ordered the same size I always wear but did not fit. I sent it back and reorderd a larger size. I am hoping it will fit because I really liked this item.
Always satisfied with the product. The size has always been correct
Always satisfied. Delivered on time. Always happy with what I ordered
Good service, quick delivery. Unfortunately I ordered the wrong size and will have to return the item that I bought, but I expect that that will be a problem-free experience, too.
I ordered and parcel arrived promptly.
The bras were perfect. I have been wearing them for years.
Extremely comfortable
I ordered a bra that was a size 36H. But I received a one that was a 36K!
It's bad enough I had to pay for shipping, but then I also had to pay for the return even though it was not my fault they sent the wrong item. The invoice clearly said it was supposed to be a 36H. I am still waiting for the refund, even though FedEx says that the return item has been received. So, not a happy camper.
Hello Linda - You ordered a 36H size in a UK bra. That size is called a 36K in USA sizing. We work hard to notify you of this on our product page where we state "UK Sized" in 3 locations. Regarding your return. It was received today and processed today. A refund can take up to 5 business days depending on your financial institution. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
Bought a set of these some years ago, and again now. Always liked them!
I have ordered bras from HerRoom and always satisfied with the items that I ordered. They arrive timely.
I have been ordering for 6 or 7 years and never any issues with my bras. I wish, however, that I can get more than 2 styles in my size. I'm a 44K so it's only 2 or 3 choices in underwire that fit. I wish I can get 46L or 46M but bras with underwire are never available in those sizes.
Didn't have my size. Had to compromise. Took forever to arrive.
Hello Margaret - WE are sorry to read your review. You have a highly unusual bra size. The size you ordered was in stock and we shipped it out the same day. It is noted that you are a Canadian customer, so your country does stop shipments for review and scrutiny. We unfortunately do not have any control over this aspect of your shipment. I hope this answers your question.
Love the items, but the shipping took 12 calendar days! Missed the occasion for which I bought the items. Disappointing.
Hello Lena - Thank you for your comment. Your order was placed on a Friday night. We ship out Monday thru Friday, so your order shipped on Monday and it arrived 9 days later. We are sorry for the delay and wish we had more control over our shipping partner.
Kind Regards,
Wilma
Customer Service Manager
I had ordered from this company@ 4 years ago- I returned the bra. Don't fit right. They would not refund my $ as they said it has "deodorant " on it - I was pissed! If I wanted it back I'd have to pay $10 for them to return it. I did not order again until 2 weeks ago against my better judgement.
Wrong! I recieved 2 bras - one they shipped the wrong size - the other didn't fit right -I paid to return them both they did not refund me for one of them. I called and was told " deodorant" stains …. I tried it on in the evening - any deodorant would've been gone. Same tho g they told me last time. The customer service department doesn't care. If you don't k own if it's going to fit don't order it to try on. Chances are they won't refund you. It's a scam
I will continue to purchase from other companies
Hello Stacy - Due to the nature of our category of products, we must keep our inventory pristine. Our returns department has many products we use when a product is returned. But it was noted on your garment there was excessive deodorant staining and animal hair throughout the garment that could not be returned to new condition dispite our efforts to clean your item. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
Wish there were more promotions on this website.
Love it when Deauville is on sale:)
It's the best bra for me.
I was trying to find a less expensive version of the Prima Donna Deauville. I initiated a chat session and several recommendations came up for less expensive options. I ordered several styles and ended up with a very close version: Fitfully Yours Serena. ALL of the bras recommended fit, but the Serena was the closest to the Deauville.
Good selection, but shipping time is long by today's standards
I had a sizing question and it was answered within minutes. Great customer service!
I receive exactly what I ordered in a timely manner! High quality and really pretty merchandise!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Eve - We appreciate your feedback. We have all the contact services you are listing. We will reach out to you to better understand your blocking comment.
Kind Regards,
Wilma
Customer Service Manager