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Hellymoon

How would you rate Hellymoon?
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Texas
3 reviews
0 helpful votes
Follow Heather B.
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Strike 1, 2, 3!
November 22, 2024

First, I received an email saying there was a delay in the dresses. I contacted them to cancel my order since the dresses would not be delivered in time for the event. They said no, already in progress.

Then after a couple of weeks when I finally received the order. I got the same dress in 2 sizes (1 of my usual size and 1 size up) as the website said easy returns. Neither dress fit- both we were too small.

Finally, I sent an email asking for a return. They responded to me saying they only take returns within 7 days of receiving items. Yes, I was over 7 days late, but geez thats a short time. Especially since you cannot ahip the order in a timely manner.
Prices are not great- got better deals at Dillards where I had to buy another dress due to their slow shipping. (Which they claim is quick- it is not!- took almost a month to get items)
Buy elsewhere and save your time, money, and frustration!

Date of experience: November 22, 2024
Ohio
1 review
2 helpful votes
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First they offer me to keep a dress that doesnt fit for 10% of my money back, I say no I want to return, then they say they will give me 30% of my money back and keep a dress that doesn't fit- I want all my money back, thanks. DO NOT recommend.

Date of experience: August 3, 2024
GB
1 review
1 helpful vote
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Absolutely disgraceful! AVOID!
April 29, 2024

I ordered a few dresses for my daughters prom, much the same as a lot of people- the company DO NOT respond within 24 hours if you try to cancel: so according to them, despite the fact THEY haven't responded. You're not eligible for a refund: I've raised a dispute but the customer service is vile. Despite sending pictures as proof, the woman basically laughed at me.

Date of experience: April 29, 2024
Bangladesh
1 review
0 helpful votes
Follow Wai S.
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I was looking for a dress for my friend's wedding and stumbled upon this company. The variety of dresses they had was amazing and I ended up finding the perfect one! The quality was great and the shipping was fast. Thank you for making my friend's special day even more memorable.

Date of experience: March 12, 2024
Florida
1 review
1 helpful vote
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I ordered a this dress, did not receive email or text confirming order, posted on supposed 24/7 chat, sent emails to customer service, without any response from anyone. My credit card has been charged. Not sure how to respond.

Date of experience: September 27, 2023
Ohio
1 review
5 helpful votes
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After reading the good reviews on quality, etc. I bought my daughter's homecoming dress on this site for the first time. The dress based on their measurements was way too big. Packaged up with all tags and following the return instructions and set an email to customer service to request the return be approved. Someone then asked for a picture of the dress-so I sent it and now nothing...They use stall tactics to eat up the 14 days. I have disputed the purchase with Klarna and have filed a formal dispute with them. DO NOT ORDER if there is any chance you will need to return. Klarna said they are known for having a difficult process.

Date of experience: August 31, 2023
Pakistan
2 reviews
1 helpful vote
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Loved everything about the dress. As previously mentioned, the dress is made better than a typical costume and has a nice stretch to make it so comfortable all night long. I normally wear a M, but wanted the loose, flapper fit so got a L and it worked perfectly. Would def recommend for a themed party or night out. Super fast shipping too!

Date of experience: October 21, 2022
Texas
1 review
3 helpful votes
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Worst. Experience. Ever.
March 22, 2023

Don't buy a dress here! I bought one, and the wrong dress arrived (same style, wrong color). The receipt has a pic of the dress we paid for. The website says they respond to emails within 24 hours….NOT true. They responded 5 days later.

Date of experience: March 22, 2023
Hong Kong
1 review
1 helpful vote
Follow Skylar W.
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I love shopping at this dress company because they offer unique and stylish dresses that you won't find anywhere else. Their selection is always on-trend and perfect for any occasion. I always receive compliments when I wear one of their dresses.

Date of experience: April 19, 2023
Canada
1 review
0 helpful votes
Follow Jessica E.
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This dress is a classic piece that will never go out of style. The cut is timeless and the material is of the highest quality. It's suitable for a variety of occasions, from weddings to business meetings to date night. I've received so many compliments on this dress and it always makes me feel elegant and put together. If you're looking for a dress that you can wear for years to come, this is the one.

Date of experience: April 20, 2023
France
1 review
0 helpful votes
Follow Dahlia W.
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The cut is flattering and the material is high-quality, making it suitable for any occasion. I've worn it to formal events, work functions, and even on a night out with friends. It's versatile, elegant, and timeless.

Date of experience: April 19, 2023
Switzerland
1 review
0 helpful votes
Follow Iris P.
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I love that this dress company offers flattering dresses for every body type. They celebrate diversity and offer a wide selection of styles that are comfortable and stylish. I felt confident and beautiful in my dress.

Date of experience: April 20, 2023
Australia
1 review
0 helpful votes
Follow Kehlani K.
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Hey friend, just wanted to let you know that I recently purchased a dress from this company and I was blown away by how beautiful it was! The quality of the fabric and the attention to detail were top-notch. Can't wait to wear it to my next event.

Date of experience: April 20, 2023
Spain
1 review
0 helpful votes
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Perfect Fit
April 14, 2023

I was nervous about ordering a dress online, but this company exceeded my expectations. The dress fit perfectly and was exactly as described. The quality was exceptional and I felt like a princess. Thank you for making my special occasion even more memorable.

Date of experience: April 14, 2023
Ireland
1 review
0 helpful votes
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Affordable Elegance
March 10, 2024

I was pleasantly surprised by the affordability and elegance of the dresses offered by this company. I'm so happy with my purchase and will be shopping with them again.

Date of experience: March 10, 2024
Costa Rica
1 review
0 helpful votes
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Beautiful!
April 19, 2023

This dress was beautiful! I was so hesitant about the color but it was so pretty in person. The lace was my favorite part. I am always hesitant about long dresses because I'm short, even when it's a custom order, but man was it the best fit bridesmaid dress I've ever gotten! Loved it!

Date of experience: April 19, 2023
Pakistan
1 review
0 helpful votes
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The dress was perfect! The fit is amazing and the quality was surprisingly great. It looks very much like the picture on the website. I was a bit worried about the delivery time, especially since I was out late for finding a dress I needed 12 days later. But the dress came within 10 days! Very satisfied!

Date of experience: December 30, 2021
Pennsylvania
1 review
1 helpful vote
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My daughter fell in love with this dress at a local dress shop! It was a bit tight so we didn't buy it!
We tried to order, but it was not an Available anywhere! I then stumbled upon Hellymoon.com. After I ordered the dress I realized it technically was not the original brand of the dress she had tried on and I was nervous after reading the reviews!
Happy to say the dress came and it is better than the original! It fits gorgeously, looks amazing and is very nicely made!

Date of experience: February 26, 2023
Austria
1 review
0 helpful votes
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Dress That Brings Joy
April 18, 2023

This dress is simply magical! The bright colors and playful pattern make me feel so happy every time I wear it. The fit is perfect and the material is lightweight and breathable. I always receive compliments when I wear this dress and it never fails to put a smile on my face.

Date of experience: April 18, 2023
Argentina
1 review
0 helpful votes
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The customer service at this dress company is exceptional. They were patient, helpful, and went above and beyond to ensure I found the perfect dress. I appreciate their dedication to customer satisfaction.

Date of experience: April 18, 2023

Overview

Hellymoon has a rating of 2.9 stars from 127 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Hellymoon most frequently mention customer service, credit card and phone number. Hellymoon ranks 19th among Prom Dresses sites.

service
86
value
72
shipping
70
returns
70
quality
73
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