website thubmnail of Hellymoon

Hellymoon

How would you rate Hellymoon?
grey star
grey star
grey star
grey star
grey star
Canada
1 review
0 helpful votes
Follow Hannah W.
Unfollow Hannah W.
Send Message
Share Review
Report Review

This dress is not for the faint of heart! The bold pattern and unique design make it a true standout piece. The fit is perfect and the material is high-quality, making it suitable for a variety of occasions. I've worn it to weddings and formal events, and it always garners attention and compliment! Thanks

Date of experience: April 19, 2023
Wisconsin
1 review
8 helpful votes
Follow Kimberly K.
Unfollow Kimberly K.
Send Message
Share Review
Report Review

I wish I could give zero stars!
April 13, 2022

If I could give them zero stars I would. My daughters prom is 3 days from now, we ordered her dress from Hellymoon a month ago. We can't get any response from anyone there so we are going to have to run around and buy another one off the rack. No one answers when we call, day or night, their chat option doesn't work and they only answered emails with an automated message. NIGHTMARE. DO NOT ORDER FROM THEM.

Date of experience: April 13, 2022
Colorado
1 review
1 helpful vote
Follow Naomi J.
Unfollow Naomi J.
Send Message
Share Review
Report Review

I got worried after ordering, read the numerous negative reviews, and figured the site was a scam. Be aware that the same scam site operates under numerous other site/domain names...Same dresses, same scam. Of course the dress never arrived, but DHL shipping states it was delivered and signed for - It wasn't - The signature was a single letter and not even a legitimate signature. DHL offers a photo of the location of package dropoff which was somehow unavailable for my supposed delivery -- Clearly because it was never actually delivered to my home. DHL's automated response system is of no help since it was supposedly delivered & signed-for. Apparently this scam company has DHL involved in the scamming, too. I did some research and found that the bogus DHL signature/delivery has been happening for at least 3years. My only recourse has been to dispute the charges with my credit card company. Total hassle and waste of time. Do Not Be Tempted to Purchase!

Date of experience: October 2, 2023
Maryland
1 review
0 helpful votes
Follow Kimberly S.
Unfollow Kimberly S.
Send Message
Share Review
Report Review

This is the only way I can "cancel my orders"…this is absolutely the most ridiculous process I've ever went through with ANY company "ever"! I want any all orders to my account cancelled and closed! NEVER SHOP WHERE THE COMPANY DOES NOT HAVE AN actual legit phone number and a live person to talk too!

Date of experience: April 2, 2023
New York
1 review
0 helpful votes
Follow Tracy C.
Unfollow Tracy C.
Send Message
Share Review
Report Review

SCAM
September 14, 2023

This company IS A SCAM! Takes your money and never sends the product! Dont waste your time & money! Customer service lies. Not helpful. Promised a delivery date & never arrived. FRAUDULENT COMPANY - Stay away!

Date of experience: September 14, 2023
Michigan
1 review
2 helpful votes
Follow Rosa K.
Unfollow Rosa K.
Send Message
Share Review
Report Review

HORRIBLE
May 18, 2022

The dress was ordered in the beginning of march. It has only arrived today. Every time you reach out to the company, they reply with an automated message or don't reply AT ALL. My daughters prom was 5 DAYS AGO. We paid for expedited shipping as well. THIS IS A SCAM ABSOLUTELY DO NOT BUY FROM THIS COMPANY

Date of experience: May 18, 2022
Denmark
1 review
0 helpful votes
Follow Sage M.
Unfollow Sage M.
Send Message
Share Review
Report Review

Perfect Fit!
April 20, 2023

I'm always hesitant to buy dresses online, but this company's sizing chart was spot on. The dress I bought fit like a glove and was so comfortable to wear all night.

Date of experience: April 20, 2023
Florida
1 review
2 helpful votes
Follow SUSIE M.
Unfollow SUSIE M.
Send Message
Share Review
Report Review

Absolutely fraud!
March 16, 2023

I would give it 0 stars of it would allow me to. I paid expedited shipping for a couple of dresses - said 3-5 days. 10 days later still we still have not received them and they company doesn't respond to emails or have a phone number to call. STAY AWAY FROM THIS COMPANY. I HAD TO DISPUTE MY CHARGES WITH MY BANK.

Date of experience: March 16, 2023
Argentina
1 review
0 helpful votes
Follow Steve M.
Unfollow Steve M.
Send Message
Share Review
Report Review

This dress company offers elegant and timeless designs that are perfect for any formal occasion. The quality is exceptional, and I received so many compliments on my dress. I highly recommend them.

Date of experience: April 14, 2023
Germany
1 review
0 helpful votes
Follow Alayah S.
Unfollow Alayah S.
Send Message
Share Review
Report Review

If you're looking for an elegant and sophisticated dress for a formal occasion, look no further than this dress company. Their dresses are absolutely stunning.

Date of experience: April 20, 2023
France
1 review
0 helpful votes
Follow Maya H.
Unfollow Maya H.
Send Message
Share Review
Report Review

Unbeatable selection!
April 20, 2023

I was blown away by the selection at this dress company. They have so many beautiful dresses to choose from, it was hard to decide which one to buy. I highly recommend them!

Date of experience: April 20, 2023
Alabama
1 review
0 helpful votes
Follow Nancy L.
Unfollow Nancy L.
Send Message
Share Review
Report Review

First, your item will be shipped from Hong Kong. However long you think it will take it will take longer. So if you're purchasing for a specific event, there is a good chance a dress won't arrive in time. Further, the company essentially will not accept returns, despite the statement that they offer easy returns. Read the small print re: returns and note that they may reject your return, basically within their discretion. It will not arrive with a return label or instructions; you have to email someone to get "permission" to make a return; you have to wait for them to reply, then they will then send you additional instructions and suggest their additional rules regarding your "right to return." Oh, and in my case they offered me a 10% discount to let me just keep the items- which is worthless when you have items that won't fit (as in my case). In one place the policy says you have 7 days to initiate a return, in another it says 14 days. Either way, they will give you the runaround in an effort to enable them to reject the return. Just save yourself the headache and don't bother.

Date of experience: September 27, 2022
Austria
1 review
0 helpful votes
Follow Cora D.
Unfollow Cora D.
Send Message
Share Review
Report Review

I was blown away by the collection of dresses available on their website. The quality and styles are amazing, and I can't wait to wear my new dress.

Date of experience: March 9, 2024
Germany
1 review
0 helpful votes
Follow Alana B.
Unfollow Alana B.
Send Message
Share Review
Report Review

I had a question about the shipping time and reached out to their customer service team. They were so friendly and helpful, and my dress arrived right on time for the event.

Date of experience: April 18, 2023
Pennsylvania
1 review
1 helpful vote
Follow Jennifer R.
Unfollow Jennifer R.
Send Message
Share Review
Report Review

Bad customer sevice
October 23, 2022

Trying to return a dress that arrived late after multiple emails... they are still giving me a hassle about returning. They are not a reputable company. Beware!

Date of experience: October 23, 2022
Bulgaria
1 review
0 helpful votes
Follow Laila M.
Unfollow Laila M.
Send Message
Share Review
Report Review

Flattering fit
April 18, 2023

This dress has a flattering fit that accentuates all the right curves. The ruching at the waistline is a nice touch and helps create an hourglass shape. I love it!

Date of experience: April 18, 2023
Hungary
1 review
0 helpful votes
Follow Sadie L.
Unfollow Sadie L.
Send Message
Share Review
Report Review

Attention to Detail!
April 18, 2023

The dress I ordered had such intricate details that really made it stand out. From the beading to the lace, it was clear that the company puts a lot of care into their designs.

Date of experience: April 18, 2023
KR
1 review
0 helpful votes
Follow Davis R.
Unfollow Davis R.
Send Message
Share Review
Report Review

This is a great wedding, date or party dress, and can be dressed up or down according to the accessories and shoes. It's pretty and suitable for a date with my husband for Valentine's Day! Love it.

Date of experience: April 14, 2023
Alabama
1 review
0 helpful votes
Follow Mechau M.
Unfollow Mechau M.
Send Message
Share Review
Report Review

Scam
September 26, 2023

Ordered 2 HOCO dresses-money withdrawn from account and haven't recv confirmation nor the dresses, out $225. There's no contact number to even call.
Don't order from them

Date of experience: September 26, 2023
North Carolina
1 review
0 helpful votes
Follow CONNIE N.
Unfollow CONNIE N.
Send Message
Share Review
Report Review

Ordered hoco dress on September 14; 2023
Shipping says 6-10 days
Dance is October 7
Dress hasn't even shipped yet. Today is October 3rd
Emailed numerous times with NO response
Do not order from this company unless you have a back up plan

Date of experience: October 3, 2023

Overview

Hellymoon has a rating of 2.9 stars from 127 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Hellymoon most frequently mention customer service, credit card and phone number. Hellymoon ranks 19th among Prom Dresses sites.

service
86
value
72
shipping
70
returns
70
quality
73
This company does not typically respond to reviews