website thubmnail of Hellymoon

Hellymoon

How would you rate Hellymoon?
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Pennsylvania
1 review
1 helpful vote
Follow Kelly A.
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My daughter fell in love with this dress at a local dress shop! It was a bit tight so we didn't buy it!
We tried to order, but it was not an Available anywhere! I then stumbled upon Hellymoon.com. After I ordered the dress I realized it technically was not the original brand of the dress she had tried on and I was nervous after reading the reviews!
Happy to say the dress came and it is better than the original! It fits gorgeously, looks amazing and is very nicely made!

Date of experience: February 26, 2023
Austria
1 review
0 helpful votes
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Dress That Brings Joy
April 18, 2023

This dress is simply magical! The bright colors and playful pattern make me feel so happy every time I wear it. The fit is perfect and the material is lightweight and breathable. I always receive compliments when I wear this dress and it never fails to put a smile on my face.

Date of experience: April 18, 2023
Argentina
1 review
0 helpful votes
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The customer service at this dress company is exceptional. They were patient, helpful, and went above and beyond to ensure I found the perfect dress. I appreciate their dedication to customer satisfaction.

Date of experience: April 18, 2023
Italy
1 review
0 helpful votes
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Quality Materials
April 20, 2023

The quality of the dresses at this company is top-notch. They use high-quality materials that are comfortable and durable. I appreciate that they take the time to ensure their dresses are made to last.

Date of experience: April 20, 2023
Georgia
1 review
0 helpful votes
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I recently purchased this dress and I am beyond impressed! The quality of the material is top-notch and the fit is simply perfect. The attention to detail is impressive and the dress is so comfortable to wear. I received so many compliments while wearing it, and it made me feel beautiful and confident. I highly recommend!

Date of experience: April 19, 2023
New York
1 review
0 helpful votes
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My daughter found her perfect dress for much less on this site. Absolutely love it. Such a beautiful dress and it looks stunning on my Daughter. Would highly recommend anyone looking for a party Dress to take a look at youre website. Many Thanks

Date of experience: October 16, 2022
Japan
1 review
1 helpful vote
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Oh... my... goodness!
April 14, 2023

This dress oh... my... goodness! I never felt so confident in a dress before I tried this dress on the back of this dress covers everything I want it to and it's also so comfortable it makes my curves look sooooo nice!

Date of experience: April 14, 2023
Pakistan
2 reviews
0 helpful votes
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Was true to size! I love the color, seems high quality (haven't worn for more than a couple minutes yet!), very soft, and it came in less than a week.

Date of experience: November 9, 2022
Iowa
3 reviews
0 helpful votes
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Order #WBHMUS15323
September 19, 2023

Hi!

I'm Irelynd. I ordered a dress for my hoco Sep 16th, and I ordered it around late August. It did not arrive until September 18th despite the 6-10 day shipping. It really sucked to get information from the website as far as estimated arrival, etc. all responses from customer service ARE automated. Now, I have recieved the dress. Let. Me. Tell. You. It is STUNNING. I am in love with it! I paid around $128 with shipping and coupon code. I give it 4 stars and not 5 because it did not arrive on time and the zipper kinda sucks. The rest of the dress is great quality, but the zipper is kinda hard to pull up when it is on your body. Overall though, so incredibly happy with it. It is stunning and looks just like the pictures. A lot of people said they never received their dress and had issues dealing with returns. I didn't have to deal with any of that so overall my experience was pretty great. Although I deleted all emails and stuff, order number is in the subject and I added a pic of myself for reference. :)

Date of experience: September 18, 2023
Ohio
1 review
0 helpful votes
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Disappointed!
September 24, 2023

My daughter is a very hard fit for dresses so we ordered three and one fit perfect. We are trying to send back the other two and we do not get any response from customer service and cannot determine how to return. If you order from them, make sure you are keeping the dress!

Date of experience: September 24, 2023
Wisconsin
1 review
1 helpful vote
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Terrible Customer Service!
September 24, 2023

We purchased two dresses on order WBHMUS*******, and paid for expedited shipping. One dress took several weeks to get. The material was not as expected, and neither dress looked like the photos. I requested a return and received a response several days later. They asked for a photo which I submitted and have been waiting 11 days for a response. Do not purchase from this company!

Date of experience: September 24, 2023
California
1 review
1 helpful vote
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I ordered clothes, jewelry and shoes AND paid for expedited shipping at $27 for 3-5 days and it's been almost 2 weeks and nothing has been processed. And I can't get ahold of anyone from customer service after emailing several times and attempting their live chat service that is never available.

Date of experience: September 27, 2023
North Carolina
1 review
3 helpful votes
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Scam Company
August 17, 2022

I ordered one dress from this company. It specifically says Easy Returns. The dress did not fit my daughter well & the sequins were not flat. The whole dress had an odd "fluffy" feel to it so we requested a refund. They replied and said they needed pictures of the dress, pictures of the label and size. I quickly sent them all that information. I then get an email stating that they will give me 10% off and I can keep the dress. I stated no I would like a return. They then sent me an email saying they needed pictures of front and back of the dress, packaging it came in, packaging I'm sending to them and picture of shipping label. The address they gave me to ship back to was in China but my dress was shipped from Texas. A $137 dress is going to be $164 to ship back. They clearly knew this and who is going to pay shipping that costs more than the product? None of this is listed anywhere on their website. Total Bait & Switch company.

Date of experience: August 17, 2022
Washington
1 review
4 helpful votes
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I'd rate a -5 if i could.
September 11, 2023

This website is absolutely horrible, being that it is 100% a scam. My homecoming is coming up very soon and i was very excited when i found a pretty dress on hellymoon. Take it from me, the junior in high school who simply wants to feel pretty at her dance. Do not order from here! I'm so extremely disappointed knowing that i've spent more than $100 on my dream dress which i'm never gonna receive. (i ordered about a month ago btw!) save yourself some money, enjoy your special occasion, and please only order from sights that are guaranteed reliable.

Date of experience: September 11, 2023
Illinois
1 review
3 helpful votes
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They are a scam. Just know if you buy it's final. The dresses don't fit to size & they DO NOT honor their return policy. Sent me a response asking me for picture of the dress and they would send me return information…. Crickets after that. NEVER AGAIN!

They do not respond to emails at all. They Suck!

Date of experience: September 8, 2023
Florida
1 review
5 helpful votes
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THIS IS A SCAM
April 19, 2022

Do NOT order from here. It is a complete scam. I ordered a dress, it took $178 out of my bank account, and it is no where to be found. There is no tracking information, when you try to contact they do not respond, and the dress never came. They don't answer any emails or phone calls. I have been waiting over a month now and still absolutely nothing. DO. NOT. ORDER. FROM. HERE!

Date of experience: April 19, 2022
New York
1 review
0 helpful votes
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Did not let me return dresses
April 16, 2024

I ordered 2 dresses and they came quick. I needed to return both and the instructions on the website said I had 7 days to decide. It said to email them so I did and they have never responded so now I lost almost $300 in dresses that did not fit me. DO NOT BUY FROM HERE. YOU WILL NOT BE ABLE TO RETURN THEM.

Date of experience: April 16, 2024
Texas
1 review
4 helpful votes
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Do not order from this company. They are a joke, their shipping takes forever and if you are in the US totally disregard this company. They promise things they cannot keep & they lie to you I can't even believe what we've gone through. They are really a bad organization.

Date of experience: April 27, 2022
Louisiana
1 review
2 helpful votes
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RIDICULOUS
September 7, 2023

We ordered a dress with the intentions that it would arrive on time. It showed 6-10 business days and here we are going on week THREE! No one emails you back as well! The worst customer service and the WORST place to purchase anything from.

Date of experience: September 7, 2023
Florida
1 review
0 helpful votes
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Worst costumer service
October 31, 2023

Worst website you can deal with. Sizes are weird, no customer service they never reply back! Sent my dresses back after several times of trying to reach them and never got my refund! And they are not responding to my emails. So please be careful and don't deal with this scam website.

Date of experience: October 31, 2023

Overview

Hellymoon has a rating of 2.9 stars from 127 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Hellymoon most frequently mention customer service, credit card and phone number. Hellymoon ranks 19th among Prom Dresses sites.

service
86
value
72
shipping
70
returns
70
quality
73
This company does not typically respond to reviews