HelloTech

Total fraud. Terrible systems. BEWARE. Engaged them to install a Cove Security system. Only six sensors and a control panel. They sent out a 71-year old fellow who brought is wife along. He needed to read the installation manual prior to starting. He talked about himself, where he lived and how wasting 2.5 hours of our time. He never got the system to work and we cancelled with Cove while he was here. HOWEVER, he filed that he had installed it an it worked. We got charged, not once, but TWICE. Their systems are rather poor at best.

User beware, I would avoid these guys, you have no hope of getting your money back and are likely to pay more than advertised.

Duane was extremely helpful in assisting my mother who has Alzheimer's. She tends to push too many buttons and change passwords. It can become frustrating. Having assistance from helpful technicians with patience is wonderful! Thank you!

Hired them to change TV Mount from static to full tilt and hide the wires. They remounted TV several inches from where it had been so that TV now overlaps the doorframe. The cable they attached to cable box is so short that box can only sit on floor. Called same day and requested correction. They scheduled two appointments and did not keep either. Called three more times and received empty promises, then got an email saying they are unable to provide me service because "there are no technicians in (my) area." Don't waste your money. Call a reputable company

Christian communicated from the moment he signed into my account until he was finished and disconnected the remote access. I saw him check many connections and he updated some software including drivers. He was very thorough, including going through many pieces of related software to make sure they were at the correct version. He also was expedient, with a fast work pace, which kept the length of my service short.
Where three others had not been able to restore the sound on my laptop, Christian was successful!
5 Stars! Kudos!

Thank you!

- - Fave

This company is terrible I have had 3 different appointments and techs. 0 out of 3 showed. When you contact them they will give you the run around and ask you to keep giving them a new time slot, only to not show again. They are a joke in the chattanooga, tn area. And have the nerve to say they provide same day service
That's a lie. Alarm system was never installed
Save yourself the trouble and get someone else

The guy was professional and was great service, however he told me next time go though Walmart and save 80.00 though them not use this company. Also they cornered me into a subscription service and hard to cancel its 19.99 a month pretty much told me I'm screwed until renewal a year later.

They came in for an instal, but didn't complete the job. 4 phone calls later, and numerous promises that someone was going to come back and finish the job, and NOTHING! Total waste of money. Stay away from these guys

We booked help setting up an Alexa for our sister in a nursing home. Benjamin C was 26 minutes late. He didn't listen to what we wanted, gave conflicting answers to the same question and ultimately, nothing that he said he had fixed worked when we got home. I called the company and asked for a re-do or a refund. They agreed to send a tech again, I insisted it had to be someone different. We'll see how it goes, but at least they didn't try to wiggle out of sending a second person to try again

If you have used HelloTech, please check your credit card for any unexpected reoccurring charges from this company. I made an order months ago but the order was cancelled. Then, I started to get 4.99 per month of charge every month for a membership fee I never enlisted. There is no way to know if you have selected to be their member or not, and I can't find any place to cancel their membership. Thus, recommendation DO NOT USE!

Tech was scheduled to install a security system. When he arrived he parked on my grass instead of staying in the driveway. Not a good start. It became very obvious he did not know the first thing about what he was doing. The system included a solar powered yard sign and he became very concerned because he stated he had never had to pair one of those with the gateway. A YARD SIGN! Unbelievably the visit continued its downward spiral from there. After he made four phone calls for advice and two hours into the visit not one single device was installed. I finally told him to leave so I could install the system myself. An hour later I had it up and running.
When I called HelloTech customer service to let them know about the visit the person that answered the phone hung up on me.
Maybe the rest of the country has decent technicians, but eastern North Carolina should avoid HelloTech like the plague.

I'm 65 yrs old and never have written a bad review until now. Had a confirmed appointment, no show. No text, no call, no email. This has NEVER happened to me ever. Don't walk, run from these people. Do you want them installing something in your home? Going to call my electrician...

Matt did excellent work! My family and I are so glad to now have super-fast internet speed at end of house that's very far from modem. It's 20 times faster than our wifi! Matt explained things to us so we understand how things work. The new ethernet cable outside our house was installed very neatly and is barely visible. The new ethernet plugs in the 2 interior rooms are positioned at same height as nearby electrical plugs, so this looks neat and professional. Thank you Matt and HelloTech!