Tech was scheduled to install a security system. When he arrived he parked on my grass instead of staying in the driveway. Not a good start. It became very obvious he did not know the first thing about what he was doing. The system included a solar powered yard sign and he became very concerned because he stated he had never had to pair one of those with the gateway. A YARD SIGN!! Unbelievably the visit continued its downward spiral from there. After he made four phone calls for advice and two hours into the visit not one single device was installed. I finally told him to leave so I could install the system myself. An hour later I had it up and running.
When I called HelloTech customer service to let them know about the visit the person that answered the phone hung up on me.
Maybe the rest of the country has decent technicians, but eastern North Carolina should avoid HelloTech like the plague.