HelloTech

Casey was on time, extremely knowledgeable and friendly. He explained things every step of the way. He was particularly good interacting with Xfinity agent in setting up my new modem. He asked Xfinity if they were offering any specials which resulted in faster internet speed and my monthly Xfinity bill dropping from $220 a month to $160 a month. He also wisely suggested that I hide the wires in the wall in my TV installation. It looks great.

I wanted to get my internet set up a week ago. The tech came and left the job unfinished. When I tried to get a refund or another tech to get sent out, they kept giving me the run around, saying they were "escalating it". I never received a refund and I had to look for another tech to fix my issue. The tech from task rabbit got the job done in 10 minutes for half the price. Do yourself a favor, go with someone else. Their customer service is abysmal!

My HelloTech experience was great! Joshua came exactly at the scheduled time, got right to work on de-mounting my TV, and was done within 15-20 minutes. I live in a small NYC apartment and he had no problem getting here, called me an hour before giving me a heads up of his arrival time, and was able to get the job done in my little crammed room. He even suggested how to re-mount it better next time and how to fill the holes. I will now use HelloTech for all mounting and de-mounting needs! I used TaskRabbit for my mounting and apparently the holes were drilled in a little deeper than needed.

Made an appointment for Saturday 10am. No one ever showed up, emailed or called. I had to call the company and the response was they cant get in contact with the technician and wanted me to reschedule for a different day and time. Definitely would not recommend.

Hello Tech's Carlos did a great job fixing our computer laptop access to home security cameras via an online application. Everything works perfectly. Carlos is our first choice -- he is a courteous, reliable and highly competent IT specialist!

Service rep came to fix my universal remote and sync my various tv components. He was in the house for about a half hour. After he left I tried the system and I was back where I started from. There's no way to contact any reps directly. I explained the problem to the customer service number and emailed them the problem…nothing! One email said they would look into it…one week later and still no word! I paid $160 for absolutely nothing and no one at Hello Tex cares. Don't use this company!

The tech showed up 30 minutes late. After an hour of drilling 8 holes in my wall I was told she could not complete the task due to metal frames in the drywall. When I called customer service they said they were able to mount to metal in drywall. Now I have to wait 3 days for another tech to come and I'm still waiting to hear from the damage claim department. I do not recommend this company.

The guy came out and parked in my driveway. I asked him to move so that I could pull in. Later he said he'd been drinking water and he asked could he use my restroom. I said no. Then he continued to discuss his jobs waiting for him once he leaves my house. He installed a video doorbell and solar panel without asking me if they were centered or placed where I wanted. When I looked for myself, they were crooked so he had to remove and correct both. THEN… the next day I saw where the company had charged me an additional fee that we'd never discussed. I have disputed the charge. Do not trust them!

I booked a technician to come help solve internet speed and connectivity issues in my home. He did not know what he was doing at a professional level.

He had no knowledge of my particular internet provider and how they set up internet in their customers' homes. His advice was to move my router to another room to help improve the weak signal and connect the phone cord of my router to a different phone wall jack. When actually the internet provider only sets up the phone cord to work in the original wall jack. Any others will not be useable. So the Hello Tech technician's advice was not accurate or useful.
Also I asked for help with my extender because it is currently not connecting with my modem. He did not help with this issue. Nor did he did even know what a mesh router is...

Do not recommend using HelloTech to help solve your internet issues unless you can guarantee an experienced professional as your technician. Otherwise the service is not worth the price you pay.

I recently had an issue with my Outlook email that was lingering into its second day. Outlook was not responding properly as result; I was not able to use Outlook in its full capacity. Nonetheless, by investing in Hello Tech's affordable monthly membership, I was able to secure a remote service with technician Christian B. Who provided a stick to it determination to figure out the problem. But most importantly who took the time to provide me with a phenomenal sustainable solution.

Hellotech customer service is horrible and uses duplicity to humour clients.
If you use their service for anything don't expect a receipt for your files... they do not
Provide any form of receipt for services and will drag out for months an attempt to get one with prevarication, many phone calls, and tons of emails. You will have NO proof of purchase.

I booked almost a month in advance to have our TV dismounted for a move. The HelloTech technician confirmed a week prior to the appt. The day of the appt he was a no show. I had to spend an hour on their chat with no resolution other than rescheduling. They charged me $25 to reschedule. We rescheduled for the next day when our moving truck was here. They kept pushing the appt back saying they were working on finding someone and could we add more dates to make it easier for them?
I ended up having to contact several handyman and was able to get someone to come out quickly, and did the job for less than HelloTech was charging.
Hellotech just wasted our time during an especially busy time.

Horrible service. Please do not hire them if you want to save yourself from headache. They sent a guy for installation who had no idea how to install. He broke my equipment. After few emails back and forth where I have to explain the problem again and again, they sent another guy to redo the work. He was good but left job unfinished as he arrived late and had to leave for another appointment. Now, when I asked to send the same guy to complete unfinished work and compensate me for broken device, they asked me to go through claims form. Here I am with unfinished work, broken device and charged me for installation after 3 weeks of saga.

Was told job could be done the same day and that there was a technician available before paying. After paying and waiting 7 hr was told they're still looking for a technician then was told by phone rep to be honest nobody's coming today. If u need it done fast just go somewhere els or this could be u.

I have so many wonderful things to say about Lamont, I don't know where to start. He was extremely knowledgeable about the service he provided. He was on time, professional, called me ahead of time, so he could come prepared with the correct supplies, he was pleasant to chat with, worked very fast and cleaned up after the job was completed. The television mount works perfect and looks great. I would definitely recommend calling him!

HelloTech sent me an incompetent technician to mount my $1400 television. He did mount it properly, I sent him text messages confirming I was concerned due to a screw being missing and the television sagging, and he told me it would be fine. Fast forward a few weeks and my television falls of the wall.

He claimed to his company that I "modified" the mount in some way. I did not. I used the full range mount as you normally would and it just fell off my wall. They claim no responsibility and are trying to put the blame on me.

I am in the process of fighting for my rightful compensation for the property damage and refund of services. They are not easy to deal with. Buyer beware.

Hellotech is a horrible company. On 08/30/2022, I hired them to install a smart thermostat. The tech David N. Did not install the thermostat correctly. My A/C unit was blowing heat and not cold air. I live in Texas and it is hot enough without their crappy work. I telephoned the company numerous times. They failed to sent a tech back out that day. Thy finally scheduled a tech to come out today at noon. The tech, Emmanuel called me at 11:40 am and informed me he was not coming because it was too far to drive.

Their customer service is non existent! I fired Hellotech and have hired a different company. I have demanded Hellotech refund my money and will bill them for the cost of hiring a competent company.