HelloTech

We contracted them to run an Ethernet cable to our home office. They disconnected the internet. It's broken. The only solution given is to call ATT. But we can't work from home now until it's fixed. The tech had not been vetted. He was clearly incompetent

Scam site. Look forward to weekly/ monthly charges on the CC you leave on file and prepare to be forced into changing your account number. Don't bother reaching out to their customer service, they'll try to charge your card just to cancel their "membership" you never signed up for.

Emailed HelloTech to schedule an appointment for help setting up a new computer. After some back & forth, a time was agreed on & a technician was assigned. One minute later I received a cancellation notice with no explanation. Wasn't sure if that was for the initial time slot. After emailing them, turns out their system has a provision for cancellation that is easy for the customer to trigger by mistake. Doubt that since I only opened the email. The $25 fee will be counted as price of using this company despite bad reviews.

I made an appointment with Hellotech for the following day to install a tv on the wall. The time was scheduled for between 11 and 1. At 12:30 I got an email saying the tech was running 15 to 30 minutes. By 2 pm still no tech. I finally got tired of waiting and called. I was told the original tech was no longer available and they were trying to find another one. If one is found, it could possibly be 8 pm. I told them I wanted my money back and will NEVER use them again.

I do not recommend. They like to add charges that are not requested. I ordered their services to setup my tv. All I wanted was the onetime charge. They tacked on a $4.99 trial charge for their monthly service. I told them to take it off but they never responded. I cancelled the service and was charged $25. Not sure what the charge was about because when I talked to tech he had open times. Not reputable in my judgement

I booked an appointment to have my new TV mounted by Hello Tech. On the day of the appointment, Hello Tech cancelled and did not provide a reason for cancellation. After two hours on the phone with customer service, I was informed that the service was not available in my area. Why is Hello Tech wasting my valuable time by taking an appointment that isn't available in my area? Why are they leaving me on hold for two hours? This company is extremely unprofessional, and I would not recommend anyone use or even consider Hello Tech services.

I used the company once, the support was sound but booking the one time appointment locked me in to a 12 month contract. I had multiple emails to customer service since March of 2022 to cancel my subscription. The support team told me to go online. Months and months of the same direction and then about 24 hours ago was suggested to call. I spoke to a customer service agent and the supervisor who basically admitted the poor system and lack of term clarity. Beware before you book with this company

I'm a General Contractor, stuck with a bunch of brand new Honeywell thermostats (over $600), that they indicated will work with my mechanical system. After spending $200 working with my plumber on trying to find a way to make them work, discovered they are not compatible. When we gave up and plumber decided to go to his supply house and get different ones, I contacted HelloTech about returning, to which they replied we were past the 30-day window... which I guess they start counting the day you place the order, so watch out! The place was totally unaccommodating taking these back over their misguidance. Will never use them again, obviously.

Scheduled HelloTech to install Nest Hello video doorbell. The guy came out and tried to install but could not get it to work. It worked intermittently. He was at my house for 4 hours. He called HelloTech to get help on the issue was transferred four times and hung up on each time. They don't even support their techs in the field. He said he thought it was an electrical issue and suggested I get an electrician. I asked him to at least put my doorbell back together so I had a doorbell that worked. He tried and could not get it to work again. Said he would investigate issue and call me back with a solution. He never called me back. At least HelloTech reversed the charge for installation. Had an electrician out today who said the the wires in the doorbell where not connected correctly. Don't waste your time.

I finally gave up trying to schedule the service. They seem to have a policy for cancellations on the customer end that would penalize you for last minute cancellations. They just cancelled on me 1 hour before the scheduled service.

It would be nice if I could give this company a zero! Who knows when / who will show up- they give you a ton of "back up dates" for this reason! Inexperienced various random people show up after weeks of waiting ….unsure if they even know who they are sending out to your home!

We have Two Nest doorbells with two chimes and Google mini. The chimes stopped working, Called Hellotech. The tech came wasted three hours and short circuited and fried our transformer for the chimes and possibly Doorbells and Chime connect. The tech said he could not do the job and someone from Hellotech will bring a new transformer and fix it. Called their 844 number for support, it goes to someone in Philippines with children running in back ground. She could do nothing. No manager to escalate and no phone number for additional help.

Their experts are clueless duffers and Hellotech has zero real support or customer service. Avoid them at all cost.

First off I don't usually take the time to review but I had to do it today.Plain and simple book LUIS! He's tha Bomb! Great customer service, personality a TEN!, a kind individual.my first tech was not good at all and he had a bad attitude lied to me and said he couldn't mount my tv because of my "fire wall" which I didn't have and I told him then said we'll it's gonna take me 4 hrs to do this job (as if I cared).but that's enough about that guy. Ask for Luis! PERIODT

I don't remember the workers name but if the company can find out who the man was that came to do a job in Oceanside yesterday around four o'clock. I'd just like to say he was one of the nicest professional people to deal with. He was courteous and as for the job mounting my tv it was outstanding. I'd tip if I didn't have to pay three hundred for everything but I'm not complaining I had a 65 inch so the price is acceptable. The aftermath is breathtaking truly. I don't know why they got negative reviews but I was shocked and glad I made the call these guys. Omar was my helper in the process of getting someone to come over. Thank you to both workers.