Service rep came to fix my universal remote and sync my various tv components. He was in the house for about a half hour. After he left I tried the system and I was back where I started from. There's no way to contact any reps directly. I explained the problem to the customer service number and emailed them the problem…nothing! One email said they would look into it…one week later and still no word! I paid $160 for absolutely nothing and no one at Hello Tex cares. Don't use this company!