HelloTech

I needed a tech to come out for 1 thing. I can't get them to stop charging me for some monthly membership. I ended up having to cancel my credit card to get it to stop.

Needed a TV mount installation for 55" TV in bedroom. The service was affordable, fast, and efficient. The technician was courteous, knowledgeable and informative.

Our HelloTech Tech Bernard was FAST! He had everything he needed, listened allowed me to show him where our Logitech Circleview Doorbell Camera needed to be installed and existing doorbell transformer were located, and immediately started the installation. Finished hardware installation in ~ 15 minutes, He then assisted me in adding our new Logitech Circleview Doorbell Camera to Apple HomeKit on my iPad Pro and verified it was working properly including doorbell chime. AMAZING!

I ordered a TV to be mounted by HelloTech today and after 15 minutes went past that my tech was supposed to be there I called in. The lady I spoke with said "THEIR SYSTEMS WERE DOWN ALL DAY 8AM-5PM" and that's why I never got an email to update me and let me know that my tech would not be able to show due to having an eight hour shift of "technical difficulties" I've never seen a business have an 8 hour span of having "system issues" in my life! I want my money back and you can be sure I'm telling my lawyer, friends, family, and bank brokers about my experience and I will definitely always never recommend. And I couldn't even get an email stating that I cancelled my services with a pending refund because "the systems are still down"! Con artists at the finest!

I called hellotech and reserved for a guy named Bryan to wall mount my TV
He was 3 hours late. Then he proceeded to drill into my new wall making holes and scratches everywhere.
He couldnt even mount the TV straight. Then he went on to mount the soundbar. The idiot didnt know what he was doing he used the wrong screw. To make things worse he drilled into the brand new soundbar so it would fit the screws he found in his truck. Made a total mess. He dropped an extension cord behind the wall, which is against electrical code. Then said he should come back another day after 6 hours on the job unable to mount a tv or soundbar. Called hellotech about their awful technician they said they will have to send someone out to assess the situation even after sending them photos of the destruction. They took another reservation they couldnt keep it. Said they needed another week to find someone. Totally awful service. I hired a guy I found on yelp. He has been fixing problems from HelloTech technicians regularly. Do yourself a favor. DO Not use HelloTech. Their technicians are just random people without license. HelloTechs technician application probably anyone can complete, and according to the guy I found on yelp that fixed the tv, holes and soundbar in 30 minitues they dont even pay their technicians on time. Everyone should know this service is totally lousy and awful.

I had an appointment made on a Saturday, set do be done next day Sunday to uninstall a BOSE home theater system and install a new BOSE home theater system. The CSR on the phone verified and repeated the service to be done and repeated my name and phone number. All techs declined to do the job next day, but Carlos accepted the job Monday 9 AM. He showed up on time, said he tried calling me numerous times but it was not my number. I had to explain to Carlos what the job was going to entail. He apologized for the incompetency of the phone reps and said, "it upsets me when they do this and don't communicate, I have standards". He proceeded to inform me that the job was a higher charge because it was much too big. He said he was going to call his boss, and have him call me back with the adjusted charge. Well, Carlos hopped in his truck and bailed on me, no word, no call, no nothing. Carlos is the new Karen. If ANYONE needs work in the ******* and gets Carlos, kindly decline him doing anything. His integrity for work is clearly not there. Apparently he's filthy rich and must be cruising around Hello Tech as a hobby. F Carlos.

This is a scam. Hello tech canceled the tv mounting I paid for through Walmart and wants double the price to unpack a tv. Don't trust them or Walmart.

I became aware of HelloTech through Walmart when I purchased a television. I called to schedule an appointment. And the representative they sent was courteous. After meeting him, I showed him the wall that i wanted the TV mounted on and left the room (due to COVID concerns, also the gentlemen had a beard and was not being truly protected by a mask). Upon his completion. I entered the room and the television was mounted. Initially, the mount appeared to be done well but the next day while watching the television, my neck was straining and it appeared the mount was too high and uncomfortable to watch TV. I called HelloTech immediately for a re-mount. Each time i called (4x), i was told they would send my request to a team for evaluation. This appears to be a still tactic, as when I called the 5th time, I was told that an email had been sent and my re-mount denied. There was no email in my box. I was upset by the customer service received and will now take my complaints to Walmart. What a doorway to do business!