Damon Y.

I had an appointment made on a Saturday, set do be done next day Sunday to uninstall a BOSE home theater system and install a new BOSE home theater system. The CSR on the phone verified and repeated the service to be done and repeated my name and phone number. All techs declined to do the job next day, but Carlos accepted the job Monday 9 AM. He showed up on time, said he tried calling me numerous times but it was not my number. I had to explain to Carlos what the job was going to entail. He apologized for the incompetency of the phone reps and said, "it upsets me when they do this and don't communicate, I have standards". He proceeded to inform me that the job was a higher charge because it was much too big. He said he was going to call his boss, and have him call me back with the adjusted charge. Well, Carlos hopped in his truck and bailed on me, no word, no call, no nothing. Carlos is the new Karen. If ANYONE needs work in the ******* and gets Carlos, kindly decline him doing anything. His integrity for work is clearly not there. Apparently he's filthy rich and must be cruising around Hello Tech as a hobby. F Carlos.