HelloTechReviews 468

Emailed HelloTech to schedule an appointment for help setting up a new computer. After some back & forth, a time was agreed on & a technician was assigned. One minute later I received a cancellation notice with no explanation. Wasn't sure if that was for the initial time slot. After emailing them, turns out their system has a provision for cancellation that is easy for the customer to trigger by mistake. Doubt that since I only opened the email. The $25 fee will be counted as price of using this company despite bad reviews.

I have so many wonderful things to say about Lamont, I don't know where to start. He was extremely knowledgeable about the service he provided. He was on time, professional, called me ahead of time, so he could come prepared with the correct supplies, he was pleasant to chat with, worked very fast and cleaned up after the job was completed. The television mount works perfect and looks great. I would definitely recommend calling him!

I have had the WORSE experience with HELLO TECH - They are charging me $19.99 per month for a service I never authorized - I strongly suggest if you decide to use this company record your own call -- Their business practices are NOT honorable -- Use at your own risk - Best Buy - the Geeks are the way to go
I have also reported this to the Business Bureau and ironically there were other complaints about the same thing

This company is terrible I have had 3 different appointments and techs. 0 out of 3 showed. When you contact them they will give you the run around and ask you to keep giving them a new time slot, only to not show again. They are a joke in the chattanooga, tn area. And have the nerve to say they provide same day service
That's a lie. Alarm system was never installed
Save yourself the trouble and get someone else

Our HelloTech Tech Bernard was FAST! He had everything he needed, listened allowed me to show him where our Logitech Circleview Doorbell Camera needed to be installed and existing doorbell transformer were located, and immediately started the installation. Finished hardware installation in ~ 15 minutes, He then assisted me in adding our new Logitech Circleview Doorbell Camera to Apple HomeKit on my iPad Pro and verified it was working properly including doorbell chime. AMAZING!

Unlike the other assigned tech who was a no call o show, Dalton called me to let me know he finished at another job early to see if the appt could be pushed up. He was very friendly and communicated what he was doing and the estimated time it would take to do the install. He made everything was level and perfect prior to packing up & leaving.

I was very excited when I discovered HelloTech. A quick, responsive, technologically capable repair and support service for everything tech. But I was quickly disappointed. I had to wait weeks to schedule my first appointment. My tech arrived several hours late. He wasn't able to fix the problem with my remote. So I cancelled my service. Or so I thought. The auto renew notices kept coming month after month, even though I was no longer using the service. When I received my most recent auto renew notice, I went on line to cancel. Spent fifteen minutes trying to discover where I could cancel. Entering "Cancel" into their search engine produced no results. I finally saw a chat pop up and talked with a bot for a few minutes before they brought on (ostensibly) a live human, who took about five minutes to resolve my problem and cancel my auto renew. She also explained how I could have done it myself, which was a set of convoluted steps. Whoever runs your customer service operations could learn a lot from reading Carmine Gallos books (especially The Apple Experience; The Innovation Secrets of Steve Jobs). On paper, Hello Tech could be a GREAT service. But you need to get the engineering of your customer experience right. What are you trying to sell? I would think, delighted and happy long term relationships, while reducing anxiety amongst your customer base.