website thubmnail of Hellorolex
How would you rate Hellorolex?
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Canada
1 review
1 helpful vote
Follow Jil c.
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If you are spending your hard earned money to buy a fake watch, well you get what you deserve!
Additionally, this site keeps changing their email address. Only a matter of time before it will be shut down just like all the other "sites".
Do yourself a favour, save your money and look for a slightly used original watch. Market has plenty and verified authentic.

Date of experience: August 27, 2020
New York
2 reviews
7 helpful votes
Follow Berto A.
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I order a mens rolex, they sent me a ladies rolex, been trying to send it back for an exchange, impossible. Sally wants none of it, insisting that i keep it, and will give me a discount on another watch. No way. Watch looks very cheap more like $20 watch not $129 that i pay for, stay the hell away.

Date of experience: May 26, 2017
Michigan
1 review
24 helpful votes
Follow Scott N.
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I ordered a watch from www.hellorolex.com. The site charged my credit card and sent me nothing. I contacted the site by email and no one responded. I contacted the site through their IM contact and was told my order would ship the next day and I would be provided a tracking number. This never happen. When I contacted the site through their IM site a week later, I was told the same thing that my order would be sent out the nest day and I would again be provided a tracking number. Again, I received no response. WWW.HELLOROLEX.COM is a scam that fraudulently charges your credit card and does not provide you with anything. For your own protection, please avoid www.hellorolex.com. Further, through my investigation, it appears that the site is located in China. I hope this helps someone else!

Date of experience: July 19, 2010
New Zealand
1 review
10 helpful votes
Follow Greg I.
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I bought one of their watches, which was more than the others because of it's 'swiss eta' mechanism. It looked nice when it arrived but stopped working after 3 days. When I contacted them they said they wouldn't give a refund and that sending it back to be fixed would be expensive, so suggested I get it fixed locally and they would offer me a discount on another watch. Yeah right! Fool me once shame on you, fool me twice shame on me. I was gullible as I'd had previous good experiences in buying online watches from China, but am now wishing I'd read these reviews first. I will not be throwing good money after bad and just hope this review saves someone else from being scammed. Do NOT go near these people!

Date of experience: July 1, 2016
Puerto Rico
1 review
13 helpful votes
Follow Pampered P.
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Hellorolex.com is a trap!
November 21, 2010

Hellorolex.com is a trap! They will substitute for whatever is in stock and then offer a discount on ANOTHER watch. To return is expensive and Sally will NOT aknowledge receipt of returns. I had to claim with my credit card company!

Date of experience: November 21, 2010
Texas
1 review
2 helpful votes
Follow marius g.
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Scam (a star is too much)
February 27, 2020

The first watch I bought from this site broke down in the first month, and when I returned it for repairs, they said they never received it. Of course they refused to reimburse me.
The second watch I bought didn't arrive at all, but the money was withdrawn from my account.

Date of experience: February 27, 2020
California
13 reviews
14 helpful votes
Follow Marco B.
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Do not buy anything from them. I just received what appeared to b a gorgeous replica of a Panerai Submersible Flyback. It simply does not work! It is supposed to be Automatic but nothing moves. I have watched several YouTube Videos about how to manually wind it but still nothing. Sending it back is not an option since it's completely cost prohibitive. I just send a small package to my sister in Switzerland via the USPS (20 ounces) and it cost over $50.-

Date of experience: July 22, 2016
Pennsylvania
1 review
16 helpful votes
Follow Maria A.
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I ordered a Gold rolex wall clock from this website. I was emailed 2 days after that the wall clock i ordered is "updating". I asked what that meant and Sally Xiao told me that the factory is updating the clock and asked me if i wanted another clock from their website that was $10-$15. Their website indicated that they have 88 in stock available but she's telling me that the wall clock i want is not available. In the meantime, this website has charged my credit card already. I told Sally that i just want to cancel my order since they don't have the product i want available. Sally sent me an email saying that it will take 2-3 weeks for my credit to go through. This website is definitely misleading and shady. Please avoid them! They also go by other names -- store-replica.net swiss-clock.net. The website is the same but somehow prices the same products differently in these different sites.

Date of experience: June 17, 2012
Canada
1 review
2 helpful votes
Follow ALEX H.
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HelloRolex
June 26, 2020

I was going to purchase a Rolex from this site but after reviewing all the reviews there are just to many bad ones so I will now go to another site with better reviews. Thanks for the warning which they brought upon themselves buy not helping assist there customers "BAD FOR BUSINESS", what else can I say! In the long run they lose alot more money and customers when they mistreat them on there products. Who ever is running this company really does not care for his business in the long run. There are alot of companies out there to choose from and the ones whio espect here customers are the ones who will be successful.

Date of experience: June 26, 2020
GB
1 review
12 helpful votes
Follow Christopher s.
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I ordered a watch from this site. It arrived not working. I was asked to sent it back with a tracking number which I did and now they claim to have not received it. Beware of these scammers

Date of experience: March 29, 2016
Australia
1 review
1 helpful vote
Follow David Z.
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Bought two watches for nearly 1k and they falling apart. Omg. Dont ever buy from this hello rolex everyone. Better off buy a seiko watch. For $800.

Date of experience: January 20, 2019

Overview

Hellorolex has a rating of 1.5 stars from 11 reviews, indicating that most customers are generally dissatisfied with their purchases. Hellorolex ranks 194th among Watch sites.

service
3
value
3
shipping
3
returns
3
quality
3