HelloFresh

Purchased products from this company. Someone (presumably from inside the company) stole our credit card number and then refused to credit and never once apologized. This happened twice for over $1000!

Do not do business with these people!

Received a box for 4 meals from them for 2 people. The ingredients were fresh and well preserved and portioned. A little on the expensive side but then you are saving time and traveling to the grocery market and wasting the extras you end up getting. Had everything required for the meal prep, even the oil. Would recommend if you work full time and find yourself struggling going to shop for food.

I received a box; however: I did not pick any meals and after I had opened an account and I cancelled it 15 minutes afterwards. How is it possible to capture my credit card information, billed me for an order and sent me a box of lord knows what?

Good food, but WAY too expensive for the portion sizes. I thought maybe it would be better to switch to a 4 person box, but even with a discount it would cost $130 for three meals! That's more than I pay for groceries for a week, for three meals a day!

I also had a 30$ coupon and it was not clear that it just automatically sent meals and billed after that. I spoke to customer service for 3 hours trying to get my money back for a second box that I did not want also the meals that were auto selected my family and I are unable to eat due to allergies. Basically 60$ just got tossed out of the window for 3 meals that are going in the trash. I was so excited to try this and I am extremely disappointed. Also the portions of meat sent with my first box were a joke I had to go buy more meat to go with it. Total waste of money.

I have had thanksgiving week "skipped" since it first appeared. Last week I see they charged me for it, so I check to find it "unskipped". They tell me I changed the meal selection but couldn't identify any changes (and none of the meals were ones I could have chosen).

I called to get a much needed refund…no such luck since it was supposedly too late to stop it. Except…here's the kicker…it was apparently too late to stop my shipment but they could change the delivery date by up to a week AND change out the meals to ones I actually wanted. So, in other words, the box was in no way impossible for them to cancel.

They could have simply given me a refund…now they have lost a long time customer instead, and when people ask me about the service, I'm telling them the honest story and to steer clear of HelloFresh.

It's very easy to begin this service, but they make it hard to cancel. The web site apparently didn't accept my cancellation, all though every indication was that the cancellation was received. So a box is
Being mailed to me that I didn't want and can't use and I'm being billed. The customer service
Rep said she couldn't do much and the manager was rude and extremely unhelpful. Very poor customer service and policies. Web site is also
Poor in every way except if you
Want to start the service.

I can tell this company is scam. Even thought I used to use Paypal to avoid this kind of situations it seems that Paypal is not a secure source of Payment anymore. There is no way that I received a coupon for a free sample and while trying to claim it I was asked to setup an account, introduce a source of payment (which I had Paypal) and being charge without finishing my order. I did received three emails from them, #1 welcome email, #2 asking to finish my order and giving me a borderline time 11;30pm, #3 Paypal email on the borderline time announcing a $91.10 charge on my account for items I even didn't choose. I didn't finish the order because it was not free at all, and because I didn't like what they were offering then, I called to cancel the next day after I did realize they have made an order for me. I feel ripped, abused and think they are doing this under Paypal's consent because I have scaled a dispute that Paypal had closed without reimburse my money.

Was automatically enrolled and charged for a first delivery in order to redeem gift cards given to me for Christmas. Under no circumstances should I have to be charged a penny in order to redeem gift cards. The whole thing reeked. I had to call and have them reverse the charges and I threw out the gift cards.

We received our 1st box Thursday, canceled within their time period and still charged us, that's how they make their money! Complete scam and they're con artists! Don't buy! Will be making our own meals again. Thought this would be convenient since we are due with a baby and it was the opposite. When I called to get my money back for them charging me for yet another box after I had cancelled, they will put you on hold every time you talk about the issue in hopes you let it slide, literally 5-10 min at a time this happened 4 times. Then they claim that there's nothing they can do because the box is sent. Which isn't my problem, companies like this is the reason why America is falling apart, your word means nothing anymore, big corpos taking $ from middle class families what's new. It's not convenient, it's not fresh, it doesn't taste great, and they customer service & helpfulness to their consumers is TRASH. 0/10 stars!

So my brother gave me a coupon voucher to try this food service. The voucher was going to expire so i put in my order and specifically requested they ship me my box on a certain date because i would be traveling for a few weeks.

Not only did they ship me my first box the day i left so my neighbor got an early xmas present, they kept on sending me boxes and charging my card for it. So i came home from my trip to rotten food and over $100 less in my account.

Should probably let customers know that they will be sending unwanted food and charging you for it after you "try" your first order!

Thankfully customer service ppl were kind enough to refund me and let me keep the last unwanted tainted box.

Never again! No thank you Hello "Unfresh"!

I had a gift voucher for three meals for two weeks.
The first box arrived ad planned. I had a notification saying my next box was due ti be delivered on 5 Dec. Within the same email I was advised I need to cancel my subscription by 30 November otherwise I would be charged for my next box. I did not want to pay for any further boxes, so I cancelled my subscription. Hello Fresh did not send my second box, because they said I cancelled. I have just spoken to someone on their Customer Service chat line and they are refusing to send me my second box. I am really upset about this and I cannot understand why they are forcing me to cancel my subscription and not delivering the box that has been paid for. I do not recommend anyone buy this as a gift as Hello Fresh do not honour there obligations under the contract. I will certainly never deal with them again.

Their customer service team is rude and difficult to work with. I had to cancel an order 4 days prior to arrival due to an emergency and no one being at my residence to receive or use the products. Customer service hung up on me twice before finally putting me through to a supervisor who swore there was nothing that he could do. After 15 minutes of arguing, he magically found a way to cancel my order and give me a refund, after telling me there was no way for him to do this over and over again!

The quality of support I received was subpar. This entire company is a scheme and simply in it for money. The person I emailed was kind, however my problem was not solved to my satisfaction. I have filed fraudulent charges with my credit card company as HelloFresh has now made two unauthorized purchases on my account after I cancelled twice. Apparently unless you plan to receive HelloFresh for eternity you should never sign up for this service as it is completely impossible to actually cancel. I went through the cancellation policy twice, finally received a confirmation email but was somehow still subscribed to their service. The manager I spoke with when I called to follow up on this situation was very rude, would not allow my husband to say a word. I am extremely disappointed and very unsatisfied with this service. If I wanted to donate $60 to a company I would have picked a charity not a sham of a company that is HelloFresh.

There should be a class action lawsuit.
What they do is illegal. You cannot charge a customer and start shipping random food for simply logging in to the website. I had used them before a year or so ago before I moved out of state. Was considering starting again after receiving a promotional email.
Thursday evening I changed my password on their website logged in. I looking at the cost and decided maybe not yet. Friday morning I see a charge to my bank account. I NEVER WENT PAST THE CREDIT CARD SCREEN.
I called immediately to cancel. They told me I couldn't. The order would be delivered on Monday and any changes had to be made 5 days in advance now take note. That means I would have had to cancel before the fraudulent order was placed by them. They were shipping 4 meals to a house in another state that I sold a year ago. They wouldn't cancel the order or issue a refund.
Rip-off

The food is good and the prices are fair. We order the two person meals and have had plenty when there are three of us home or have enough left-over for one lunch. I have had missing ingredients and have received a credit for my next order. I have forgotten to change or cancel my order on the right day and have had no problem getting it taken care of promptly. Customers service has always been prompt, friendly and accommodating. My only complaints - A) sometimes they don't have 3 of the 5 meal choices that appeal to us and B) I wish they would offer a choice on the starch. I sometimes end up using my own lovely white rice and white potatoes rather than brown (and other dark colors) rice, quinoa, sweet potatoes, etc. provided.

My Family wanted to try out HelloFresh and had high hopes. We are so disappointed. Since we signed up later at night the system said we had to decide before midnight of the same day you sign up. We weren't prepared to make selections in under 30 minuets so we tried to cancel. So they charged us anyway and are sending something we did not pick. When we tried to change or cancel the order they told us no and said "we should have read the terms & conditions"
Absolutely terrible system and customer service! We can't even give the food a fair evaluation because we are so turned off by how terrible the system and people were!
We will absolutely not actually sign up for this nor recommend it to anyone!

Worst customer service that I have ever experienced! Aside from that they do not care about their customers satisfaction, their food options are also crap compared to other services. I would not recommend this service and I would 100% go to home chef

After all the ads and people promoting this I decided to give it a shot. I received two boxes and in both the vegetables were rotten. I called customer service and I will say that customer service was amazing and worked with me very well. They gave me a refund on my next box and my next box did in fact have some usable vegetables. However, the two more boxes after that once again had rotten vegetables and herbs. One of the boxes also had meat leaking all over which left a bit of a mess to clean up and unbox ingredients. Overall I found the service just not worth the $80 a month. I can easily take these recipes and do them myself by buying the ingredients in the store.

Second time we tried HelloFresh. Like the first time, it went well for the first few shipments. Also like the first time, shipments started showing up damaged. Delivered by "couriers" in their personal cars. Also like the first time, they missed a shipment altogether. UNLIKE the first time, this time they shipped another box, to arrive later in the week when we already had other plans. This in spite of the fact that we already chatted with an agent and made it clear we didn't want that week's shipment. Ultimately HelloFresh refused to credit us for the late shipped box, and we just had to toss it as we were leaving on a trip when it arrived and didn't want to save it (if you don't know this, there is no packaging for the fresh ingredients, they are just thrown in a brown paper bag). Terrible, "have it our way" service, and their delivery batting average is somewhere around 500 - not good enough for a fresh meal delivery service.