Heiress Beverly Hills has a rating of 2.5 stars from 116 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Heiress Beverly Hills most frequently mention customer service, store credit and ship date. Heiress Beverly Hills ranks 173rd among Designer Clothes sites.
I pre-ordered a dress on December 3 said it would be shipped December 10 contacted the company on December 11. Received an email the next day stating that the item was completely sold out and that they would give me a store credit. I do not want a store credit because that is the only dress that I wanted from them And it was to wear to a Christmas party that I will not have in time. They emailed me back to tell me that is their policy, which is complete BS. Yes that's a policy if you buy something and want to return it but if you pre-order something and then they don't send it. That is not a policy so do not do it bad business.!
I've been a loyal customer of this online store for quite a while now, and I can honestly say that every shopping experience has been exceptional. Their clothing fits me like a dream, and the quality of the material is consistently impressive. The stylish and chic designs always earn me compliments, with people often inquiring about where I shop. When it comes to my wardrobe, this brand is my ultimate go-to. On top of it all, their customer service is top-notch, and the delivery process is always smooth.
I'm completely mesmerized by the beauty of the black diamante strap cutout dress, which I find to be a perfect choice for my friend's upcoming formal birthday party in Canada this February. The elegance and allure of this dress are unmatched, and it's evident that it has been crafted with great care and attention to detail. The quality of the dress is top-notch, and I must admit that I'm thoroughly impressed and delighted by my purchase. I can't wait to flaunt this exquisite piece at the event and create lasting memories in it.
Heiress Beverly Hills has managed to win my heart and my closet! As a lover of timeless fashion, their collection resonates deeply with me. I ordered a tailored blazer, and the moment I slipped it on, I felt a surge of confidence. The fit was impeccable, and it's clear that each piece is crafted with meticulous care. What's more, their website is a breeze to navigate, making my shopping experience smooth and enjoyable. I'm excited to explore more of their range and add more Heiress treasures to my wardrobe!
Heiress Beverly Hills has become my absolute favorite clothing brand! Their collection showcases a perfect blend of elegance and fashion-forward designs. Every time I wear their clothing, I receive compliments and inquiries about where I shop. The craftsmanship is impeccable, with attention to detail that surpasses my expectations. The pieces are not only stylish but also incredibly comfortable to wear. Additionally, their commitment to sustainability and ethical practices is commendable. It's refreshing to support a brand that cares about the environment. Heiress Beverly Hills has certainly won my heart, and I will continue to be a loyal customer for years to come!
I've always been extremely particular about my clothes, and Heiress Beverly Hills has never disappointed me. Their collection is consistently elegant and tailored to perfection. The attention to detail is unmistakable; every stitch and seam is meticulously crafted. The quality is nothing short of exemplary - the garments are not just stylish, they are built to last.
Heiress Beverly Hills, you've won my heart! I purchased a blazer from their collection, and not only did it fit like a dream, but it also transformed my entire look. I wore it to a business presentation, and the confidence it gave me was unparalleled. Colleagues were quick to notice, and I was showered with praise. This brand's clothing isn't just fabric; it's a confidence booster.
I'm constantly impressed by the exceptional customer service at Heiress Beverly Hills. They go above and beyond to ensure a seamless shopping experience. The staff is friendly, knowledgeable, and always ready to assist. I appreciate their dedication to customer satisfaction. It's refreshing to find an online store that genuinely cares about their shoppers. Kudos to Heiress Beverly Hills!
As a busy professional, I don't always have time to shop in person. Heiress Beverly Hills has become my go-to online clothing shop. I appreciate their curated collection of chic and sophisticated outfits. The website is easy to use, and the checkout process is hassle-free. I love the convenience and the high-quality garments I receive with every order.
Heiress Beverly Hills is my fashion secret weapon. I love that their clothing pieces are unique and stand out from the crowd. Whenever I wear something from their collection, I get flooded with compliments. The quality is exceptional, and the delivery is always prompt. I can't recommend this online clothing shop enough. Trust me, you won't be disappointed!
Heiress Beverly Hills has transformed my wardrobe and boosted my confidence. Their clothing is designed with a keen sense of style and sophistication. I love how their pieces effortlessly elevate my outfits, whether it's a casual brunch or a special event. The quality is superb, and I receive compliments every time I wear their clothes. If you want to make a statement, shop at Heiress Beverly Hills!
I absolutely adore the brand Heiress! It's incredibly challenging to find clothes that fit me perfectly, but Heiress is the exception. I can confidently order a dress from them just a few days before an event and always trust that it will fit flawlessly. This reliability is priceless to me. Heiress has become my ultimate go-to brand, and I highly recommend it to all the ladies out there!
I might make some revisions to this review and include a photo later! I adored my dress and garnered numerous compliments at my friend's bachelorette celebration. These garments are undoubtedly attention-grabbers! Excellent craftsmanship and pleasantly surprised by the perfect fit.
I paid extra for express delivery and it was delivered a week after the expected date. This is how the dress is like when I opened the package. Seems like they just squished the dress in the package without folding it… also the customer service was extremely unprofessional. Do not buy from this clothing line
Horrible customer seevice, horrible shipping. Paid 200$ for a bolero that i never recieved I am getting the run a round from the company with nothing but future ship dates. Site is a complete scam. Store credit will not be acceptable here. I want a full refund from this bogus company.
I bought the slip corset dress & it is absolutely not as described. Waiting on customer service to get back to me but I doubt they will based on other reviews. I am completely appalled that this company gets away with displaying one thing & sending a piece of crap in the mail.
I was so excited to receive my dress for my bachelorette party and come to find out the dress fits terribly. The corset top is loose and the skirt part is so tight due to what seems like a stitching error. I followed the size chart but it's just very poorly made. It took me over a month to receive this dress. They don't accept returns just store credit. I don't want to deal with receiving another poorly made dress so I guess I'll just eat the cost. Waste of $100
I ordered a dress and needed to exchange the size. There was initially some misunderstanding and I was not receiving correspondence or the exchange gift certificate. I wrote a review here because I didn't think anyone was listening or responding. This has been resolved, and I would now say that Heiress has excellent customer service. They worked very hard to make things right. The dress was beautiful and I'm looking forward to trying again.
Unbelievably bad service. My emails go unanswered and then are finally answered by 'Beth.' 'Beth' has a polite demeanor, but NOTHING happens. I have not received credit for my return so I can apply it to an exchange (there is not an option for a refund). Cute junk.
I really wish I would have read all these reviews before ordering from this Company. I had the same experience as everybody else here. I ordered the diamante dress for my birthday and was shipped a pair of the ugliest pants I have ever seen in my life instead. There is no phone number to contact anybody just an email which I never heard back on. I also messaged the owner on Instagram and the company on Instagram I did not receive a response to either of those messages either. Thankfully I paid with PayPal so I'm hoping I'll get my money back.
First of all, they claim "luxury" and "quality" none of which this company is. My dress arrived late and I'm really crappy packaging. The craftsman ship of the dress is not great and on top of that they sent me the wrong size. Not only do they not accept returns, but they also charge a $25 dollar restock fee for store credit or exchange. A complete JOKE - highly recommend you do NOT order from them. Stick to an amazing site like Revolve instead.
Answer: We offer customer service via customerservice@heiressbeverlyhills.com during business hours M-F 9 am - 5 pm EST. It should always take within 72 business hours to hear back :)
Answer: Please email customerservice@Heiressbeverlyhills.com on a new thread and they will always answer within 48 hours :)
Answer: Hi, please contact customerservice@Heiressbeverlyhills.com and they will get the exchange process started.
Answer: Hi, please contact customerservice@Heiressbeverlyhills.com and they will get the exchange process started.
Answer: Hi, please contact customerservice@Heiressbeverlyhills.com and they will get the exchange process started.
Answer: Hi, I'm so sorry to hear this. Can you please email us at customerservice@heiressbeverlyhills.com and we'll sort this out for you :)
Answer: Hi Bellah! Thank you for reaching out. We're happy to assist you. You can CC our founder hailey@heiressbeverlyhills.com on the email and she will ensure it gets answered quickly.