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Heiress Beverly Hills Questions & Answers

114 reviews
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Here’s what consumers have asked with answers from Heiress Beverly Hills staff and previous consumers.

7 questions answered
29% answered in 1 day
Question:

How easy is it to get a hold of customer service at heiress beverly hills?

Answer:

We offer customer service via customerservice@heiressbeverlyhills.com during business hours M-F 9 am - 5 pm EST. It should always take within 72 business hours to hear back :)

By Heiress B.,
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Question:

Answer:

Hi Bellah! Thank you for reaching out. We're happy to assist you. You can CC our founder hailey@heiressbeverlyhills.com on the email and she will ensure it gets answered quickly.

By Heiress B.,
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Question:

I need to exchange two items and cannot contact anyone for a return authorization. how should i proceed? i have sent numerous emails

Answer:

Please email customerservice@Heiressbeverlyhills.com on a new thread and they will always answer within 48 hours :)

By Heiress B.,
Question:

Can you respond please

Answer:

Hi, please contact customerservice@Heiressbeverlyhills.com and they will get the exchange process started.

By Heiress B.,
Question:

Store order#31670 store id 91211627 my daughter received a damaged dress with the straps not attached. she would like to exchange different dress

Answer:

Hi, please contact customerservice@Heiressbeverlyhills.com and they will get the exchange process started.

By Heiress B.,
Question:

Store order# 31670 shipment id 91211627 my daughter received a damaged dress. xs black diamante strap cutout maxi dress. the straps are not attached

Answer:

Hi, please contact customerservice@Heiressbeverlyhills.com and they will get the exchange process started.

By Heiress B.,
Question:

I just received my black pants order, but unfortunely is my wrong size, i got x-small and i need a 'm' not sure, if tstreches or not,... please, tell me

Answer:

Hi, I'm so sorry to hear this. Can you please email us at customerservice@heiressbeverlyhills.com and we'll sort this out for you :)

By Heiress B.,
Question:

I need to exchange two items and cannot contact anyone for a return authorization. how should i proceed? i have sent numerous emails

Question:

Hi, i just received anoreder that i placed, is apair of black pants, but i got the wrong size, wich is xxsmall

Can’t see your question? Ask to get answers from the Heiress Beverly Hills staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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