Heiress Beverly Hills

I had an excellent shopping experience with a wide selection of stunning items to choose from. It was my first time ordering, and I was particularly delighted with the discounted items on sale!

I ordered a dress in early November for my friend, after a couple weeks I emailed them to inquire about my order. They responded on the 15th to say the item has an estimated ship date of November 30th. Well on December I have emailed them 4 more times and gotten no response at all. At this point I feel like they have my money and I will receive nothing. This appears to be a complete scam. DO NOT GIVE THESE PEOPLE YOUR MONEY!

They will not provide your product and they are so expensive! Truly an expensive scam! Do not buy - you will absolutely regret it.

Just ordered a dress for my bday, was so excited. I am so disappointed the quality is HORRIBLE, literally a scam. Not worth 100 dollars, it's like shein quality.

Never revived my items. I ordered 3 dresses and did not get them, no customer service. Still no refund

Awful quality clothing, the packaging is not what they described - in fact it came torn and covered in dirt

If I could honestly give this company a 0 I would. I honestly wish I could go back in time do my research and not buy from this company! I ordered from them to treat myself and oh boy was it a treat. I "pre ordered" a dress on the 20th and they estimated it would be shipped around the 22 of July. Also to ensure my item got there before or on the day I needed it I got the fastest and most expensive shipping they had. Well the 22 came and I had no update no nothing! I decided to wait 2 more days and still nothing no update no nothing! I had to email hailey if I was gonna get the dress on time or not so if it wasn't I could just canceled she was literally no help! Also their customer service literally sucks! As much as Hailey is super nice she doesn't resolve the issue nor does her customer care! I also ordered it on klarna (thank god, I didn't pay for it all) and although the order is cancelled they have not let klarna know so it still pending! I had to email them multiple times to ask for them to inform klarna the order is cancelled and nothing! It's currently August 1 and the order is still pending on klarna all want is for them to let klarna know it's been cancelled!… DO NOT BUY FROM THIS COMPANY!

From the fashionable styles and quality of the clothes. I will be shopping again soon. Thank you for an awesome shopping experience.

Customer service was very helpful with my order. Appreciate the efforts taken to make sure I was a satisfied customer

BEWARE POOR QUALITY EVEN WORSE CUSTOMER SERVICE! Upon receiving the dress the quality appeared to be excellent as well as the packaging, I was at first quite impressed! The dress was heavily marketed on social media as "the dress" for one's 21st. The problem arose when my daughter attempted to wear it out for the first time at her 21st birthday celebration. The very first time she sat down the straps broke. We followed the size guide and she was, in fact, in the correct size. I am very disappointed as her celebration was marred by this experience. Instead of celebrating at the rooftop bar watching the sunset as planned, my daughter was in her hotel room desperately trying to salvage the dress and temporarily stitch the strap back on. This was in fact futile because the remaining straps proceeded to fall apart!. I included multiple pictures of the dress for customer service to review. The customer service response was … the tag was removed we cant accept return. They do not stand by their product, which they grossly market on social media as "high quality fabrics and construction, with a fit so good, that it feels custom made, just for you."

UPDATE I have resolved issue with Heiress Beverly Hills I appreciate their accountability and effort to rectify the situation. HBH agreed to leave initial review in an effort to be transparent. In the end they acknowledged the issue with the straps on the Diamanté dress and have made changes in the material in order to provide better quality and construction. Almost every business or product has at least a few flaws, I respect their transparency! It shows they are not trying to deceive customers and they are making an effort to provide the quality they intended! I would give them a chance as they showed a genuine effort Chalking this experience up as growing pains! I hope they continue to improve!

I received my first purchase rather quicky and love the dress I bought. I just ordered three more dress and can't wait to get them.

I ordered a dress for an event, after ordering I realized that I needed to change the shipping address. I submitted a request to change the address and was told that it was not possible to do so by a customer service agent. Instead of asking me what I would like to do next, they canceled my order. I did not want them, nor did I ask them to cancel my order they just decided they would. I was told I would get a refund in form of a voucher for their store. The voucher never came. This site literally stole $100 from me and now they refuse to answer any more of my customer service requests. DO NOT SHOP HERE! I should've known it was trash when I saw the Tana collab.