Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.
The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.
This summary is generated by AI, based on text from customer reviews
Dress was nice but too small. Which didn't make sense since I am a size 8 and I ordered a 10.
I was a sceptic at first but I am definitely a believer now. They are spot on with the custom measurements
Ordering was easy and the dress came in a timely manner.
The dress is beautiful. Be aware that the material and form that the dress is stitched in a way that makes it not forgiving for certain figures. Sadly I spent the money on a dress that does not fit. Not sure what my options are, if I have any.
Sent measurements in and got a dress that fits perfectly and makes my teenager happy.
This dress has purple in it. If you are looking for a true blue, this dress is not it.
Offering me 10% refund for a dress I paid for $189. Not only was it not what was displayed but they wont refund me my money. Giving me BS that they can not because it's what they claim I ordered. It was NOT. Dress was horrible bunch of tulling and not even the color displayed. What a scam of a company. My daughter was so disappointed once we received it to find out it is nothing what was displayed. Do not buy anything from this company they will rob you and swindle you if your money. HORRIBLE HORRIBLE business.
I contacted you last week to get authorization to return the products but still haven't gotten a response.
Hebeos made the most beautiful wedding dress for me! I found them through a Google search and couldn't be happier! Beautiful product and the best customer service! Would 10/10 recommend to everyone!
Great experience! Beautiful dress. Ordered a custom fit in the orange. Exceeded our expectations! Arrived so quickly!
I ordered because I was recommended here. I should've went to the actual store. Cs the dress color is totally different. This is why they cheap. What i ordered vs what I got! I would never purchase or recommend. Followed YouTube measurements.this is a joke
It was so easy to order, the size chart was perfect and the color you order is the same as the color chart! My grand daughter was so happy and looks perfect for prom!
The dress was made with quality materials and craftsmanship. I was very pleased with the quickness of placing my order and receiving it within 2 weeks.
Super easy. I knew everything from start to finish and there was nothing questionable.
They are not adhering to their return policy and are not approving my return and they keep changing what they say. Very poor customer service.
Great budget friendly options for stunning gowns. The dress I order was custom tailored and it fit perfectly. I can't wait until my wedding date to show it off!
The ordering process was very easy and my dress came very quickly. I would definitely recommend to others.
The dress was delivered as promised and it is beautiful!
It Great a experience easy to order and the shipment was fast
Answer: Hi Alyssa, it is a legit site. We have sold thousands of dresses to our customers. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos
Answer: A: Hi, please see our return policy on this page. https://www.hebeos.com/return-policy.html
Answer: Hi Linda, we are so sorry to hear that you did not enjoy your experience with us. We take these issues very seriously and would love to continue working with you to solve them. Please continue working with our customer service team, we hope to hear from you soon!
Answer: Yes. We have sold thousands of dresses to our customer service. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos
Answer: Yes. The dress we ordered was horrible and had an awful musty odor to it. It honestly looked like a highschool sewing project. Not at all worth the money. They will not honor their return policy so just walk away.
Answer: Hi Liliana. Thanks for asking. We have sold thousands of dresses to our customers. Here are our customer reviews. https://www.hebeos.com/review/gallery/ Here are our videos. https://www.youtube.com/c/Hebeos Here is our size chart. https://www.hebeos.com/size-chart.html If you are concerned about the size, I suggest you choose the custom size which allows you to use your measurements.
Answer: Hi Billie. Sorry for the issue. Please provide your order number, we will check it. Email: service@hebeos.com
Answer: Hi Quantaya. Yes. You will receive it before May 4th
Answer: Hi Jocelyn, your dress has been shipped. Please check your email to get the tracking information.
Answer: Hi Tay, Thanks for asking. Our factories are located in Singapore and Hong Kong. We have multiple local warehouses around the world.