HebeosReviews 5,173

Very good customer service when j emailed them and great shipping

Fast item is as described-
Only comment is pics did not include 360 views of dress but all was as described

Not easy and need directions for a refund.

Please help.

Would give 0 stars but not an option. I was not happy with the dress and needed to return it per the return policy and contacted customer service to no avail. Still waiting for reply after 6 days of communication via email.

It was fine finding a dress, and I ordered the size I normally wear. But when I got it, it was too small. You cannot return it; they tell you to pay money and get it altered. They say on their website, the dresses have a 1" variance so you can alter them. I will never buy another dress from them again.

Great experience! I love the dress when I saw it and decided it was best for my needs

I purchased a fancy prom dress for my daughter. With the price range, I am expecting a dress with decent quality and the dress should fit (with minor alteration if needed). Unfortunately, the dress we received was a disappointment. The bodice and the dress was way too long and the materials were so cheap. My daughter hated the dress when she tried in it. I emailed customer service right away and was first asked for a picture. Then they refused a refund and asked me to take it to a local tailor for alteration and offered only 10% of what I pay as a compensation. As I continue to ask for a full refund, they continue to push back, told me there is a 15% restocking fee (not even mentioned in the refund policy)and I will pay for the shipping. Then the next email is even more ridiculous. They said they will give me 70%of the item as a coupon for future purchase. I was shocked because it was by far the worst online purchase experience I have had. Heck no… after this first dress, I will make sure I won't get more dress from this company in the future, so this coupon is useless. After many emails exchange, I still cannot get my refund. I will not recommend this online store to anyone. Stay away!

Unsatisfied. Dress is not like picture the train is way shorter, no buttons down the back as shown. Very low low budget material.

Looking forward to ordering a dress for September wedding

I ordered dress 4 my daughter. Came in nice dress. But per picture on website didn't not show on a person. To much cleavage showing 4 my daughter school on March 31 asked 4 return emailed back they said ok with 15% restock fee ok fair enough have emailed them 4 days now in a row for the paperwork and return address never heard from the company.

Easy to order. Fast tailoring and shipping. High quality fabrics

Relatively quick shipping, easy to navigate website

More updates would be appreciated but I am happy good overall

1 dress I bought and loved (it looks exactly like the picture) the other dress barely resembles the dress that actually arrived, poor quality & I had to paid $100 to return dress back to China

My daughter ordered a dress and the material was terrible. She immediately contacted them to return it. They took forever to get back to her. They then said she had to pay 15% plus shipping to "re process" the dress. They tried to say they have to dry clean returns. There is no way they are doing that. There is also not a need. They are absolutely making money on this! They will resell the dress plus keep our 15%. Please don't get caught in this like we did!

The experience was very good however i received my dress and i got no confirmation till now otherwise great service

The quality of the dress was not good nor did the dress fit.

Dress is as is expected except the color is a lot more red then maroon.

I am very skeptical ordering from any online shop. Since this was a special purchase for my daughter's Prom I was nervous at first. Our order came and I must say it was beautiful. My only concern was the packaging, maybe that's something the store can work on improving. I would definitely shop here again and I would tell people about it.

Many Thanks,
Nandrani

Everything went as planned. Dress arrived early. Dress is beautiful good quality