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HebeosReviews 5,173

3.6

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,850
This company does not typically respond to reviews

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11,293 reviews
Illinois
1 review
0 helpful votes
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Return policy sucks
May 7, 2023

Honestly… the dresses I purchased fit very weird. One was way too small on the top (I'm not heavy cheated) and huge on the bottom - the pic makes it look fitted all around.

The other dress fell right off me.

Their sizes are extremely inconsistent.

Now they're making it impossible to return the dresses.

Date of experience: April 7, 2023
Australia
1 review
0 helpful votes
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Surprisingly great
April 7, 2023

Very fast delivery. Was worried about purchasing a knock off but glad I did

Date of experience: April 7, 2023
Pennsylvania
1 review
0 helpful votes
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Very disappointed!
May 7, 2023

I was emailing back and forth my daughter's customized size and it still came wrong. Also, they said I couldn't get a refund.

Date of experience: April 7, 2023
Nevada
1 review
0 helpful votes
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Good service
April 6, 2023

Everything went according to instruction! Fits perfect to sizing guide and looks beautiful.

Date of experience: April 6, 2023
Tennessee
1 review
0 helpful votes
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Good
April 6, 2023

Good experience, delivery was good, love it, color was beautiful

Date of experience: April 6, 2023
Kentucky
1 review
0 helpful votes
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They do not have a refund policy! You are stuck with it! Rip off! Other company's online are better than this one!

Date of experience: April 6, 2023
Ohio
1 review
0 helpful votes
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Magnificent
April 6, 2023

The entire process was blissfully effortless! Except me choosing the dress of course until I came across THIS ONE! After that all other fav's got deleted immediately! The ordering was painless, the shipping and delivery was actually a little ahead of schedule! My entire experience was beautiful and easy and I REALLY wasn't expecting it to be that easy! Then when I got the dress IT WAS EVEN MORE BEAUTIFUL IN PERSON AND FITS PERFECTLY! HANDS DOWN best and easiest experience I've ever had and at such a stressful time for probably the most stressful item of my entire life, I couldn't be happier!

Date of experience: April 6, 2023
New York
2 reviews
0 helpful votes
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Don't order to this company.
May 6, 2023

I don't know why even wasting my time writing something in here because I know no one would even care what I write here never received my dress that I paid $174 dollars for I have tons of e-mail no one I mean no one even ever bother to respond so this company is no good.

Date of experience: April 6, 2023
California
1 review
0 helpful votes
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Dress
April 6, 2023

Perfect color,very sexy yet elegant dress classy and fits perfectly

Date of experience: April 6, 2023
Arkansas
1 review
0 helpful votes
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Order not received
May 6, 2023

I am not pleased. I haven't received order and don't know when I will receive it.

Date of experience: April 6, 2023
Kansas
1 review
0 helpful votes
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Scam site! Dresses are cheap and not even close to correct sizing!
Don't waste your money and the returns are impossible!

Date of experience: April 6, 2023
Minnesota
1 review
0 helpful votes
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Do not buy from this retailer
May 6, 2023

Ordered a size 10 dress. The day it came, I took it out, it didn't really look like the picture. I tried it on and found it didn't fit. I initiated a return, but soon found out that the company doesn't do returns, they just keep sending emails asking for pictures and measurements and this and that, they do everything except give you the return address.

Date of experience: April 6, 2023
Indiana
1 review
0 helpful votes
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AWFUL EXPERIENCE
May 6, 2023

We ordered a dress in 2 sizes for my daughter's prom. There's nothing wrong with the dresses. She just doesn't like them and they're not flattering on her. I'm being told that I cannot return them, which is ridiculous. Why would I spend $100's of dresses online if I didn't think I could return them if she didn't like them? If I don't receive return/refund instructions by tomorrow morning, I'll be writing lots of negative reviews and comments on every Facebook add I see.

Date of experience: April 6, 2023
Maryland
1 review
0 helpful votes
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Two dress order
April 6, 2023

Good service, good quality dresses. Fast for being so far away.

Date of experience: April 6, 2023
Florida
2 reviews
0 helpful votes
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And she didn't like it. I wanted to send it back and they have been giving me a hard time. Terrible customer service and thiefs. The dress has the tags on it and was worn for 2 minutes.

Date of experience: April 6, 2023
Pennsylvania
1 review
1 helpful vote
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I was sent the wrong color dress and this was to be my wedding dress. Further more, I couldn't zip it around my breast area. Their return policy clearly states that a return with refund can be done for this reason. I had several emails with customer service. They sent a picture of the dress I received and said 'this is the picture and color you chose.' I certainly did not! I wanted a white dress to get married in. Furthermore, they had the nerve to instruct me to take this new dress in the wrong color to a seamstress to make it fit. I was told that if a seamstress couldn't make it fit, I should donate it! Never ever again will I waste my money on this store that lies on its policies!

Date of experience: April 6, 2023
Illinois
1 review
0 helpful votes
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Nice dress, poor service
May 6, 2023

I am still trying to return this dress, but Hebeos customer service takes days to respond and they seem to be hedging the return. I read the policy before I purchased, but they are dragging their feet on the return request. I guess time will tell...

Date of experience: April 6, 2023
District of Columbia
1 review
0 helpful votes
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We ordered a dress for my daughter's prom. When it arrived it did not match the photo on the website. It had a different bodice (contrast color beading not appliqué of same color) and was a different hue. I tried to return it per the 14 day return policy but Hebeos is not honoring their policy. Instead they keep encouraging us to keep the dress and tailor it. No amount of tailoring will change the problems with it and we just want the company to honor the advertised return policy specially since the photo was misleading.

Date of experience: April 6, 2023
Pennsylvania
1 review
0 helpful votes
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Great quality and exact to the dress I selected on line. The sizing was perfect

Date of experience: April 6, 2023
Tennessee
1 review
0 helpful votes
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Dress
April 6, 2023

The dress is not the same dress I order and the dress is too small

Date of experience: April 6, 2023