Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.
The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.
This summary is generated by AI, based on text from customer reviews
Honestly… the dresses I purchased fit very weird. One was way too small on the top (I'm not heavy cheated) and huge on the bottom - the pic makes it look fitted all around.
The other dress fell right off me.
Their sizes are extremely inconsistent.
Now they're making it impossible to return the dresses.
Very fast delivery. Was worried about purchasing a knock off but glad I did
I was emailing back and forth my daughter's customized size and it still came wrong. Also, they said I couldn't get a refund.
Everything went according to instruction! Fits perfect to sizing guide and looks beautiful.
Good experience, delivery was good, love it, color was beautiful
They do not have a refund policy! You are stuck with it! Rip off! Other company's online are better than this one!
The entire process was blissfully effortless! Except me choosing the dress of course until I came across THIS ONE! After that all other fav's got deleted immediately! The ordering was painless, the shipping and delivery was actually a little ahead of schedule! My entire experience was beautiful and easy and I REALLY wasn't expecting it to be that easy! Then when I got the dress IT WAS EVEN MORE BEAUTIFUL IN PERSON AND FITS PERFECTLY! HANDS DOWN best and easiest experience I've ever had and at such a stressful time for probably the most stressful item of my entire life, I couldn't be happier!
I don't know why even wasting my time writing something in here because I know no one would even care what I write here never received my dress that I paid $174 dollars for I have tons of e-mail no one I mean no one even ever bother to respond so this company is no good.
I am not pleased. I haven't received order and don't know when I will receive it.
Scam site! Dresses are cheap and not even close to correct sizing!
Don't waste your money and the returns are impossible!
Ordered a size 10 dress. The day it came, I took it out, it didn't really look like the picture. I tried it on and found it didn't fit. I initiated a return, but soon found out that the company doesn't do returns, they just keep sending emails asking for pictures and measurements and this and that, they do everything except give you the return address.
We ordered a dress in 2 sizes for my daughter's prom. There's nothing wrong with the dresses. She just doesn't like them and they're not flattering on her. I'm being told that I cannot return them, which is ridiculous. Why would I spend $100's of dresses online if I didn't think I could return them if she didn't like them? If I don't receive return/refund instructions by tomorrow morning, I'll be writing lots of negative reviews and comments on every Facebook add I see.
Good service, good quality dresses. Fast for being so far away.
And she didn't like it. I wanted to send it back and they have been giving me a hard time. Terrible customer service and thiefs. The dress has the tags on it and was worn for 2 minutes.
I was sent the wrong color dress and this was to be my wedding dress. Further more, I couldn't zip it around my breast area. Their return policy clearly states that a return with refund can be done for this reason. I had several emails with customer service. They sent a picture of the dress I received and said 'this is the picture and color you chose.' I certainly did not! I wanted a white dress to get married in. Furthermore, they had the nerve to instruct me to take this new dress in the wrong color to a seamstress to make it fit. I was told that if a seamstress couldn't make it fit, I should donate it! Never ever again will I waste my money on this store that lies on its policies!
I am still trying to return this dress, but Hebeos customer service takes days to respond and they seem to be hedging the return. I read the policy before I purchased, but they are dragging their feet on the return request. I guess time will tell...
We ordered a dress for my daughter's prom. When it arrived it did not match the photo on the website. It had a different bodice (contrast color beading not appliqué of same color) and was a different hue. I tried to return it per the 14 day return policy but Hebeos is not honoring their policy. Instead they keep encouraging us to keep the dress and tailor it. No amount of tailoring will change the problems with it and we just want the company to honor the advertised return policy specially since the photo was misleading.
Great quality and exact to the dress I selected on line. The sizing was perfect
Answer: Hi Alyssa, it is a legit site. We have sold thousands of dresses to our customers. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos
Answer: A: Hi, please see our return policy on this page. https://www.hebeos.com/return-policy.html
Answer: Hi Linda, we are so sorry to hear that you did not enjoy your experience with us. We take these issues very seriously and would love to continue working with you to solve them. Please continue working with our customer service team, we hope to hear from you soon!
Answer: Yes. We have sold thousands of dresses to our customer service. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos
Answer: Yes. The dress we ordered was horrible and had an awful musty odor to it. It honestly looked like a highschool sewing project. Not at all worth the money. They will not honor their return policy so just walk away.
Answer: Hi Liliana. Thanks for asking. We have sold thousands of dresses to our customers. Here are our customer reviews. https://www.hebeos.com/review/gallery/ Here are our videos. https://www.youtube.com/c/Hebeos Here is our size chart. https://www.hebeos.com/size-chart.html If you are concerned about the size, I suggest you choose the custom size which allows you to use your measurements.
Answer: Hi Billie. Sorry for the issue. Please provide your order number, we will check it. Email: service@hebeos.com
Answer: Hi Quantaya. Yes. You will receive it before May 4th
Answer: Hi Jocelyn, your dress has been shipped. Please check your email to get the tracking information.
Answer: Hi Tay, Thanks for asking. Our factories are located in Singapore and Hong Kong. We have multiple local warehouses around the world.