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HebeosReviews 5,168

3.5

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,844
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11,280 reviews
Texas
1 review
1 helpful vote
Follow Susan G.
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The dress fit perfectly! We sent measurements and they made it customized for my daughter. It's always difficult buying dresses when you have a larger chest. They did an excellent job! We would definitely recommend this dress!

Date of experience: April 28, 2018
Texas
1 review
3 helpful votes
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Service is horrible
April 28, 2018

Ordered dress for daughter paid extra to get it early still haven't received and won't answer emails. Took business elsewhere I wouldn't recommend this company to no one

Date of experience: April 28, 2018
New York
1 review
1 helpful vote
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Totally Worth it!
April 28, 2018

Wow! The dress is of high quality. It's heavy with quality lace and material you feel like you are in a wedding dress. I did not order custom size so the bust needs altering. And I cant say I'm in love with the sleeve and bust lace. But minor alterations needed. Overall I'm happy!

Date of experience: April 28, 2018
Ohio
1 review
1 helpful vote
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Great experience.
April 28, 2018

Thank you so much for my amazing dress (the one on the left)! It came early and fit perfectly! I absolutely loved it

Date of experience: April 28, 2018
Kansas
1 review
0 helpful votes
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I ordered a beautiful dress and had questions about delivery, to when it would arrive. To my surprise, the dress was delivered 2 days earlier than quoted. Such an amazing experience.

Date of experience: April 28, 2018
South Carolina
1 review
1 helpful vote
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Love the dress
April 28, 2018

At first, I was very skeptical about this site. I had already ordered it before I read the 1-2 star reviews so it made me start to worry. I checked the tracker every day to check where it was at. When it was only a few towns away I began to get happy but worried it wouldn't fit or be falling apart according to reviews. But I just got it EXACTLY on time and it was absolutely PERFECT. I love it and I would for sure recommend this site.

Date of experience: April 28, 2018
Idaho
1 review
0 helpful votes
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Absolutely wonderful
April 28, 2018

Great service, fast shipping, exactly what my daughter wanted. Will recommend to everyone for formal attire.

Date of experience: April 28, 2018
Oklahoma
1 review
1 helpful vote
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The dress was amazingly beautiful! Took only about 2 weeks to get in. I was scared I might have get scammed but I bought it anyway and it's more beautiful than I expected I would definitely recommend this site to anyone!

Date of experience: April 27, 2018
Texas
1 review
1 helpful vote
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My dress arrived promptly and fit perfectly. Good quality fabric and very well made, and more than reasonably priced for the quality.

Date of experience: April 27, 2018
California
1 review
2 helpful votes
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I paid extra for a rush order, tried to track down, but no luck. The person I chat with stated that it is was on HOLD that payment didn't go through and that was a LIED! The payment with through the same day that ordered it. I did received e-mail from them stating that my was being tailored, when I just ordered a regular size 8. REALLY I couldn't track my order to if on the website, so I called my credit card to dispute the charges, and to get my money back. THIS COMPANY IS A RITE OFF, I'm going to report them to the California Consumer Affairs.

Date of experience: April 27, 2018
Colorado
1 review
2 helpful votes
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Rush ordered a dress for my daughters prom. Rush order option was not honored and i received dress days after occasion... Hebeos mistake! This company does not address your problem and definately does not stand behind their advertising promises! Not to mention the dress i received... finally... is not worth the 179.00. Cheap looking and poorly made! DONT GET RIPPED OFF LIKE THE 100'S OF OTHER REVIEWS STATE..

Date of experience: April 27, 2018
Virginia
1 review
2 helpful votes
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No. Never again.
April 27, 2018

My daughters two-piece dress arrived a week later than promised. It was packaged in a ball inside a bag. 5-6 large sequins were falling off the top. I expected that we would have to get alterations since it was an online order, but at least a dozen more sequins started falling off the dress as my daughter stood still to have it altered! This was quite embarrassing. I got two emails telling me that the dress would ship once it got through quality control. Obviously, they need a new quality control system. I will never order from Hebeos again. I paid $170 for a dress that looked like it came from a secondhand store, with all the stuff falling off it.

Date of experience: April 27, 2018
GB
1 review
1 helpful vote
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I ordered a dress and when it arrived the straps were not as shown so that the dress was too big on the chest. I have been refused a refund after many emails detailing the problem with photographs and explanation. Clearly their policy is " no refund ". I would warn you to stay away from this company. There are plenty of other companies who offer a refund policy. I spent £70 which is wasted and have no more money to buy my Prom dress so am having to borrow one!

Date of experience: April 27, 2018
Alabama
1 review
0 helpful votes
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My dress was great!
April 27, 2018

Beautiful dress! Love love loved it! I was cautious of buying it online but it more than exceeded my expectations! Completely satisfied customer here :)

Date of experience: April 27, 2018
Texas
1 review
0 helpful votes
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Beautiful dress
April 26, 2018

Loved my dress it's beautiful Thank you so much! I will definitely be purchasing all my special occasion dresses here.

Date of experience: April 26, 2018
Ohio
1 review
0 helpful votes
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Worth the money
April 26, 2018

This website was very helpful with finding my prom dress, it had many cute options to choose from. They delivered my dress on time and it looks just like what it did on the computer. The dress is great quality and hebeos had great service.

Date of experience: April 26, 2018
California
1 review
0 helpful votes
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We were a little concerned with ordering a dress online, but I'm sure glad we did! The dress looks amazing in person. Production and shipping took a little bit of time, but it was so worth it in the end.

Date of experience: April 26, 2018
Texas
1 review
0 helpful votes
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LOVE!
April 26, 2018

The dress is gorgeous! The quality is top notch. It isn't just good for the price. It's as good as, or better than, the high priced options in the stores. The best part is, it fits like a glove because it was made for her. Plus, she didn't have to stress about her size not fitting her like the ones in the store.

Date of experience: April 26, 2018
Louisiana
1 review
0 helpful votes
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THe dress is beautiful! The fit is exact. I sent my daughter's measurements and the dress is perfect. It looks just like the picture with the exception of an alteration I requested. We are very happy with the dress.

Date of experience: April 26, 2018
Mississippi
1 review
0 helpful votes
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Charged for No Order
April 26, 2018

Charged more than $100 for product with an order number that now shows up as "no order" on my daughter's account.

Date of experience: April 26, 2018