Hebeos

Dress came late in wrong color. They ruined my engagement and not accepting return or exchange. I emailed them and let them know the situation but all I got was that to then white and Ivory color are the same. This is not acceptable at all

I will never order again from this store... I asked for a refund on 1 dress, I read the return policy in full before I purchased my order. They make it so impossible to return something and then tell you it won't be fully returned and you have to pay for shipping and only get SOME of your money back bc of a restocking fee! Very disappointed

This was lopsided, the top should part is only connected in front so doesn't stay put. The champagne color looks super yellow, the material looks cheap. It looked nothing like the photo. My 14 year old daughter, who usually compliments my clothes and is very positive in general, said I looked like I was wearing a Belle costume.

And I can't return it because it was made custom to my measurements. I had to buy another dress. Money wasted, lesson learned.

An absolutely nice dress. My husband even said "wow!". I usually wear a US size 12 so I ordered up 2 sizes to a 16. I do think a 14 would have been perfect as the 16 is just a bit large in the bodice length... but I would rather error on the side of I can take it in---not let it out. Length was long and needs to be hemmed but all good gowns are ALWAYS that way. (Which I appreciate) I bought this dress in Navy which is a deep-rich-midnight navy color. The gold trim is an antique gold color-not a fake bright metallic color. It is beautiful and hangs perfectly from the waist. I highly recommend this dress.

I ordered 2 dresses for my daughter's homecoming. One dress was too tight and the other drapes in an unflattering way but they refuse to give me a full refund. They wanted pictures of the dresses so they could assess if anything was wrong with them. My daughter can barely walk in one of them because the skirt portion is too tight. I've just wasted $200 on dresses they refuse to take take back. Worst customer service and return policy. I would not recommend them.

Horrible experience. I will never buy again. Paid $181 for the dress. Tried to cancel it the very next day and I was told that my refund would only be $34. Your company took my money. I saved all my emails so I can post with my negative review

Beautiful dress. Came a little too long, but nothing that couldn't be fixed. Loved the material and everything about it. However, the chest area came undone in the picture from all the dancing. Will buy here again.

I ordered the pink dress on the website, which when clicked showed a beautiful light blush color. I received a cotton candy pink dress. Trying to get a refund has been an absolute nightmare. The company refuses to return my dress and won't give me my money back. Do not believe their return policy because it's a lie and I now have to do a dispute with my credit card company. It you were thinking of purchasing a dress from here, I would warn you not to. Worst customer service I've ever received in my life.

Very happy we chose to order from your website. I was very skeptical because I have heard horror stories about ordering dresses online! Not only is the dress beautiful and better than anything we have seen locally

The store is amazing. Everything lives up to expectations. The clothes, shipping, prices, custom service is Very good. Excellent store. We Will for sure buy more from here in the future! I can recommend visiting their site!

Do not buy anything from Hebeos. The service and customer support is awful. We ordered a dress for my daughter on Feb 22 and they charged us $125 immediately. The dress did not arrive until a month later. Customer service was no help. Since it took so long, we bought my daughter another dress. Once it finally did arrive we tried to return it to Hebeos only to be given the run around and no refund. I would strongly suggest not buying from this site unless you like throwing away your money."