Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.
The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.
This summary is generated by AI, based on text from customer reviews
Everything came within 3 weeks, fit according to the size chart! I'm very happy with buying wedding dress from Hebeos! If you're thinking about it, do it! Buy it!
Dress is nice. However marked up too high. The polyester fabric the dress is made up of is not worth that much. I would say between $80-$90, is more reasonable in case the dress needs alterations. Which it did. $60 worth
The dresses are a good price and customer service responds quickly. The dresses just didn't fit properly
Ordering was very easy and delivery came right on time
DO NOT ORDER FROM THEM! Stuff is not as advertised and they won't let you return even if the product is messed up and it's their fault! I ordered 3 dresses. One is completely see through but doesn't appear that way in the picture or description. Another the breast section was not sown even… they will not refund me and I had to dispute the charge with my bank. Their customer service is awful!
I loved the experience. Of course, I was apprehensive to buy my wedding dress online, but I couldn't have been happier. I am very petite and was afraid that the dress would not fit. I went to my local bridal shop, got my measurements, and ordered a customized dress. I loved the service and great communication, I felt secure knowing they had my best interest at heart.
Great experience and great service. Love the dress but it couldn't fit me. I ordered it in the wrong size..
They responded within a day of my questions. They were so fast. The quality is just as great as the pricey places! This is not a scam!
Whole process does take quite a bit but they are good quality dresses although I would say stick to small, medium, large, etc sizing because I got custom sizing and that really didn't work out.
Custom made gown I order did not fit me even though I gave them my size. It is still very long and the neckline is way too high. I think this was made for somebody else. The fabric was so scratchy and gave me so many scratches. I asked to return the dress but they did not accept it because it was custom made. But rough fabric and sequence gave me so many scratches when I tried the dress. Looks like I was scratched by thorns all over my body. They should at least exchange it, but they did not.
Although I was nervous about shopping for bridal gown online, the product I received was pretty and beautiful. Perfect for a 1 day wear.
Be very careful in reading Hebeos's returns policy, extremely difficult to return items and should you order in the UK, the items come from China and you will have to courier back to the USA, with all the fees involved.
Came pretty fast, dress and necklace were very pretty. Worth the money
Extremely satisfied with ALL aspects of the purchase -easy order, quick replies to questions, custom order completed in 2 weeks. I live in the USA and anticipated poor quality, and long wait for shipping from China. I was wrong. I am very pleased with the High Quality of materials in the dress and the workmanship on the lace. Everything was delivered on time as estimated on the site.
Dress, customer service, & return policy. Not satisfied with the product. They told me I would not receive taxes or shipping cost and they will only return 8% of my money back. And for exchanges I have to buy another dress.
I was a bit skeptical about ordering from this website at first. I was scared because I wasn't sure if the dress would look exactly like the picture or if it would even arrive on time, but it did! The dress looked identical to the picture and was so pretty, the shipping and delivery process was just as stated. Definitely ordering more again
My first time ordering and i loved the dress so i will continue to order dresses from you.
Answer: Hi Alyssa, it is a legit site. We have sold thousands of dresses to our customers. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos
Answer: A: Hi, please see our return policy on this page. https://www.hebeos.com/return-policy.html
Answer: Hi Linda, we are so sorry to hear that you did not enjoy your experience with us. We take these issues very seriously and would love to continue working with you to solve them. Please continue working with our customer service team, we hope to hear from you soon!
Answer: Yes. We have sold thousands of dresses to our customer service. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos
Answer: Yes. The dress we ordered was horrible and had an awful musty odor to it. It honestly looked like a highschool sewing project. Not at all worth the money. They will not honor their return policy so just walk away.
Answer: Hi Liliana. Thanks for asking. We have sold thousands of dresses to our customers. Here are our customer reviews. https://www.hebeos.com/review/gallery/ Here are our videos. https://www.youtube.com/c/Hebeos Here is our size chart. https://www.hebeos.com/size-chart.html If you are concerned about the size, I suggest you choose the custom size which allows you to use your measurements.
Answer: Hi Billie. Sorry for the issue. Please provide your order number, we will check it. Email: service@hebeos.com
Answer: Hi Quantaya. Yes. You will receive it before May 4th
Answer: Hi Jocelyn, your dress has been shipped. Please check your email to get the tracking information.
Answer: Hi Tay, Thanks for asking. Our factories are located in Singapore and Hong Kong. We have multiple local warehouses around the world.