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HebeosReviews 5,175

3.6

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,851
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Instant Feedback

11,292 reviews
Colorado
1 review
0 helpful votes
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Great experience!
June 10, 2022

Everything came within 3 weeks, fit according to the size chart! I'm very happy with buying wedding dress from Hebeos! If you're thinking about it, do it! Buy it!

Date of experience: June 10, 2022
Florida
1 review
0 helpful votes
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Beautiful dress
June 10, 2022

Dress is nice. However marked up too high. The polyester fabric the dress is made up of is not worth that much. I would say between $80-$90, is more reasonable in case the dress needs alterations. Which it did. $60 worth

Date of experience: June 10, 2022
New York
1 review
0 helpful votes
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Good
June 10, 2022

Website UI is a bit clunky but still good, reviews were helpful.

Date of experience: June 10, 2022
Kentucky
1 review
0 helpful votes
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Sizing
July 9, 2022

The dresses are a good price and customer service responds quickly. The dresses just didn't fit properly

Date of experience: June 9, 2022
Massachusetts
2 reviews
0 helpful votes
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Great! Grand daughter love it
June 9, 2022

Ordering was very easy and delivery came right on time

Date of experience: June 9, 2022
Georgia
1 review
9 helpful votes
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DO NOT ORDER!
July 9, 2022

DO NOT ORDER FROM THEM! Stuff is not as advertised and they won't let you return even if the product is messed up and it's their fault! I ordered 3 dresses. One is completely see through but doesn't appear that way in the picture or description. Another the breast section was not sown even… they will not refund me and I had to dispute the charge with my bank. Their customer service is awful!

Date of experience: June 9, 2022
Michigan
1 review
0 helpful votes
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I Am Impressed!
June 8, 2022

I loved the experience. Of course, I was apprehensive to buy my wedding dress online, but I couldn't have been happier. I am very petite and was afraid that the dress would not fit. I went to my local bridal shop, got my measurements, and ordered a customized dress. I loved the service and great communication, I felt secure knowing they had my best interest at heart.

Date of experience: June 8, 2022
Colorado
1 review
0 helpful votes
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Bridesmaids dresses
June 8, 2022

Great experience and great service. Love the dress but it couldn't fit me. I ordered it in the wrong size..

Date of experience: June 8, 2022
Illinois
1 review
0 helpful votes
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My dress
June 8, 2022

Lovely but one size too small can I return it for one size larger

Date of experience: June 8, 2022
Oregon
1 review
0 helpful votes
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Awesome!
June 8, 2022

They responded within a day of my questions. They were so fast. The quality is just as great as the pricey places! This is not a scam!

Date of experience: June 8, 2022
New York
1 review
0 helpful votes
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Mid
June 8, 2022

Whole process does take quite a bit but they are good quality dresses although I would say stick to small, medium, large, etc sizing because I got custom sizing and that really didn't work out.

Date of experience: June 8, 2022
California
1 review
1 helpful vote
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Poor Fabric Quality
July 8, 2022

Custom made gown I order did not fit me even though I gave them my size. It is still very long and the neckline is way too high. I think this was made for somebody else. The fabric was so scratchy and gave me so many scratches. I asked to return the dress but they did not accept it because it was custom made. But rough fabric and sequence gave me so many scratches when I tried the dress. Looks like I was scratched by thorns all over my body. They should at least exchange it, but they did not.

Date of experience: June 8, 2022
Indiana
1 review
0 helpful votes
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Good experience shopping online
June 8, 2022

Although I was nervous about shopping for bridal gown online, the product I received was pretty and beautiful. Perfect for a 1 day wear.

Date of experience: June 8, 2022
GB
1 review
0 helpful votes
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Returns policy
July 8, 2022

Be very careful in reading Hebeos's returns policy, extremely difficult to return items and should you order in the UK, the items come from China and you will have to courier back to the USA, with all the fees involved.

Date of experience: June 8, 2022
Iowa
1 review
0 helpful votes
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Dress
June 7, 2022

Came pretty fast, dress and necklace were very pretty. Worth the money

Date of experience: June 7, 2022
Oklahoma
1 review
0 helpful votes
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Dress
July 7, 2022

Good unhappy with how the dress looked on me. And it did take a long while to be shipped to me

Date of experience: June 7, 2022
Ohio
1 review
0 helpful votes
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Highly Recommend
June 7, 2022

Extremely satisfied with ALL aspects of the purchase -easy order, quick replies to questions, custom order completed in 2 weeks. I live in the USA and anticipated poor quality, and long wait for shipping from China. I was wrong. I am very pleased with the High Quality of materials in the dress and the workmanship on the lace. Everything was delivered on time as estimated on the site.

Date of experience: June 7, 2022
Ohio
1 review
0 helpful votes
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Horrible
July 7, 2022

Dress, customer service, & return policy. Not satisfied with the product. They told me I would not receive taxes or shipping cost and they will only return 8% of my money back. And for exchanges I have to buy another dress.

Date of experience: June 7, 2022
Canada
1 review
0 helpful votes
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Prom dress
June 7, 2022

I was a bit skeptical about ordering from this website at first. I was scared because I wasn't sure if the dress would look exactly like the picture or if it would even arrive on time, but it did! The dress looked identical to the picture and was so pretty, the shipping and delivery process was just as stated. Definitely ordering more again

Date of experience: June 7, 2022
New Jersey
1 review
0 helpful votes
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Love the dresses
June 7, 2022

My first time ordering and i loved the dress so i will continue to order dresses from you.

Date of experience: June 7, 2022