Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.
The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.
This summary is generated by AI, based on text from customer reviews
The gown is not only off measurements,", it is off balance and bad workmanship. Left and right sleeve opening off by 2", the sleeve at an angle instead of curve. Waist off over 3". Right bra cup is higher, the zipper is curved at the end. The front of gown below waist not smooth and bulging out. Customer service will not give full refund though details and over 10 photos provided.
Site was easy to use and has many options. I don't have anything else to add.
I am looking to order a dress for special occasion, I will let you know then..
The shopping and ordering process was easy. I received my dress earlier than expected, and it is the most beautiful dress I've ever seen!
The foam flowers were as expected but the headpiece, was a disappointment. It was damaged upon arrival.
I wanted to receive the bouquet That looked like the picture. The picture looks like an 8 in but I received a 5in.
Awesome dress, material is really good, overall beautiful dress and good service
It's says hassle free returns up to 14 days on not custom items but they don't tell you that you have to cancel your order immediately to get a 90% refund and after 48 hours you can only refund the delivery charge. Absolutely false advertising in that. I went into my order as soon as I ordered to see if I could reach out to someone and they said my order didn't exist. I had to wait 48 hours for the order to even populate. Absolutely ridiculous.
I liked the dress very much but could not zipper it and pull it so the zipper goes all the way up.no extra material to grab on to. I love the dress.
It surpassed my expectations dress is perfect. Would buy from them again and recommend them to anyone.
Dress is beautiful. I love the material. It arrived on the time that was estimated.
Thanks!
I am so pleased with this company. I was asked (late) to be in a wedding so I didn't order any dresses until 2 weeks b4 the wedding. The dresses came in a couple days earlier than expected—a bonus—and I ordered 3 sizes of the same dress and hoped for the best. The first one fit do incredibly beautifully and perfectly that I didn't even bother opening the other sizes. I hope returning the other 2 will be just as good an experience as opening them and being so pleased.
Heebos was such an easy website to order from. Love the prices and the product. I've tried on my dress so many times now just because I feel so pretty in it. I'm so excited for my big day.
Dress was well made. Not packaged very well considering the cost of the dress and shipping. My most serious issu. It was suppose to be Dusty Rose and it was delivered in in a pale apricot color. Needed it for a wedding. No time to contact customer service.
Great experience! Timely manner. Pretty dress. Overall very happy!
Very good experience, I got the dress of my dreams
I had no trouble with the order and my sister is very happy with her wedding dress. She just loves it. The overall service we received during the process was excellent. Also, the delivery gentleman looked for my sister's place until he found it. We truly appreciate him doing this. We are forever customers.
I love how quickly the dress came in but it's a totally different color than what was advertised online.
Answer: Hi Alyssa, it is a legit site. We have sold thousands of dresses to our customers. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos
Answer: A: Hi, please see our return policy on this page. https://www.hebeos.com/return-policy.html
Answer: Hi Linda, we are so sorry to hear that you did not enjoy your experience with us. We take these issues very seriously and would love to continue working with you to solve them. Please continue working with our customer service team, we hope to hear from you soon!
Answer: Yes. We have sold thousands of dresses to our customer service. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos
Answer: Yes. The dress we ordered was horrible and had an awful musty odor to it. It honestly looked like a highschool sewing project. Not at all worth the money. They will not honor their return policy so just walk away.
Answer: Hi Liliana. Thanks for asking. We have sold thousands of dresses to our customers. Here are our customer reviews. https://www.hebeos.com/review/gallery/ Here are our videos. https://www.youtube.com/c/Hebeos Here is our size chart. https://www.hebeos.com/size-chart.html If you are concerned about the size, I suggest you choose the custom size which allows you to use your measurements.
Answer: Hi Billie. Sorry for the issue. Please provide your order number, we will check it. Email: service@hebeos.com
Answer: Hi Quantaya. Yes. You will receive it before May 4th
Answer: Hi Jocelyn, your dress has been shipped. Please check your email to get the tracking information.
Answer: Hi Tay, Thanks for asking. Our factories are located in Singapore and Hong Kong. We have multiple local warehouses around the world.