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HeatPressNation has a rating of 4.7 stars from 8,899 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HeatPressNation most frequently mention customer service and several times. HeatPressNation ranks 1st among Industrial Supply sites.
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Fasat service
I was not informed that the item was on back order until I called back, after receiving other items. Other than that, it was fine.
By far one of the best customer service I have encountered. Super easy check out and fast delivery
Great service, great products
Puchase was as expected along with fast delivery and free shipping!
I bought siser easyweed HTV and shipping was fast. It has taken me a bit of getting used to the press time as well as heat settings for this particular HTV but overall a good buy.
Got my printer super quick. Great customer service.
Website is easy to navigate free shipping for me thanks
HeatPress Nation is amazing, however FedEx mis delivered my package and was a nightmare to deal with. They never did anything to try and find the package even though they have gps on their scanners and knew where they delivered it. I call customer service at heatpress nation because I was so frustrated with FedEx and the agent was amazing and apologized for FedEx and shipped out a replacement.
Took a little longer than normal to receive, otherwise it was good.
I shop heat press nation because their prices are competitive and I get the products fairly quickly.
Easy to order and easy to use, very satisfied with the results.
Everything was easy to find at good prices
I am very happy to work with Heat Press Nation
Legit, this is the best price anywhere! Plus the free shipping to kick in at $35?!? Just amazing! I love this place and I don't order from anywhere else! Love you guys!
The process was easy and fast and the shipping time was great.
Customer service was available early in the morning and very helpful.
Overall, my experience was less than ok. I was truly disappointed with the shipping experience. I contacted this company several times via chat, and email to see what was taking so long for my order to arrive. I was told that it was my shipping address needed to be verified, however no call/voicemail or email was sent to me regarding my address.
I made a second order on 7-14-18 (directly after my first order) and I am STILL waiting for this second order to arrive it has almost been 1 month.
The Affirm Process was tedious and cumbersome. Trying to get my phone changed caused me to miss out on the 4th of july special. It took a month and thats with constant calling and having to escalate the issue to a manager after I had already sent in the necessary documents.
GREAT customer service, great company!
Answer: Heat Press Nation came highly recommended but they have yet to live up to the hype, I am very disappointed with their services. I ordered the Sawgrass SG1000 in May 26,2020 and received my printer on June 11,2020, needless to say I was overjoyed to be receiving my printer but was shocked and disappointed when I opened the box and there was no installation kit included. I contacted the company and was told by the Customer Service Representative that they received the printers without the ink and they knew I was eager to receive my printer so they shipped it out the printer without the ink (1st Lie) but I would receive the ink on Saturday June 13,2020 but that was another lie, it never came, I called a few times throughout the week, no one could give me a definite answer or provide a tracking number for my ink, I requested to speak with a Supervisor, I was told he would give me a call but to no avail, I was told that the Supervisor is having my ink shipped overnight but still no ink.(another Lie) I contacted the company again today, I was on hold for an hour and eleven minutes only to speak with a representative to be told, my ink was shipped out but I won't receive it until Wednesday June 24,2020. I am outraged, I have missed out on so much business because of this, I will no longer do business with Heat Press Nation because I don't feel I'm being properly compensated for my troubles.
Answer: Received half my order after 7 days. It has been almost 2 weeks and have not received the rest of order.