First order they sent in a paper env that tore on the way here and those expensive ink cart. Are just floating around in a truck somewhere. Why didtn they tape the ends? Or send in a box? 2nd shipment they taped the ends, but still in a cheap paper env, a silly way to send $200 worth of ink! A box is smarter, esp to alaska!
Shipping to Canada is very expensive so I wanted to ship to a parcel holding facility at the border. I was notified they do not ship to these locations. This meant i had to find a residential address in the US and drive there myself. I wasn't terribly pleased with this outcome but I did receive my package and the heat press its self is great. Wasn't the best experience as a Canadian buyer though.
I got the heat press for a hobby project that I wanted to start. I made my first airbrushed t-shirt and am very happy with it. The only negative - FedEx. The idiots at FedEx looked like they drop kicked the machine. Luckily it was super well packed. The box was destroyed but the machine was undamaged (checked it before signing off on receipt). Please DO NOT USE FEDEX. THEY ARE KNOWN TO DROP KICK EVERYTHING.
I ordered a second set of sublimation throw pillow covers because the first kind I ordered did not work for what I needed. The second set, though ordered late in the month still arrived in plenty of time for me to make my Christmas presents! Very pleased.
I have not unboxed the heat press yet. Waiting for the electrician to make proper power source before installing.
Easy to figure out what printer i needed along with purchasing it. Printer seems to be sturdy and will hold alot ink for printing.
I have always had good service with HPN. Love the new press. Could wish for more chat availability on weekends though
Each time I have ordered it has been easy to order and always on time or early
I called several times with a bunch of questions before placing an order. They answered all my questions and I placed my order. I will be a client forever. Thank you 🙏🏼.
Excellent experience. Quality service and product. Great follow up support.
I was given very good delivery updates and shipping confirmations throughout the process of ordering until delivered. Very pleased!
Haven't had the opportunity to sublimate any of these mitts/gloves yet, but they appear to be made with good quality fabric and are well put together. Looking forward to seeing how they take sub ink.
We love your sublimation mugs for our business. Excellent quality.
Great printer and oven! I'm happy with my purchase 👍🏽
Quality service and products. Very happy with the heat press we added to our shop
The website is easy to place your order. Fast shipping
Bought a press on Amazon.
Waited 3 days and heard nothing about shipping.
I contacted the store directly and 3 hrs later they canceled my order.
They are still selling presses on Amazon.ca but claim they have no inventory yet they sold 5 of 1 type of press in 2 days.
So which is it you have no inventory or you didn't want to pay for the shipping?
Extremely proficient, and easy to order. I have not used the equipment but plan on putting it to use at my first event in two weeks.
Don't plan on using each other the first quarter of next year.
I have only used once…tumbler came out great…no ghosting, but I think I used too much pressure. Cannot wait to try more this week. Solid machine! Happy to see what more I can do!
Answer: Heat Press Nation came highly recommended but they have yet to live up to the hype, I am very disappointed with their services. I ordered the Sawgrass SG1000 in May 26,2020 and received my printer on June 11,2020, needless to say I was overjoyed to be receiving my printer but was shocked and disappointed when I opened the box and there was no installation kit included. I contacted the company and was told by the Customer Service Representative that they received the printers without the ink and they knew I was eager to receive my printer so they shipped it out the printer without the ink (1st Lie) but I would receive the ink on Saturday June 13,2020 but that was another lie, it never came, I called a few times throughout the week, no one could give me a definite answer or provide a tracking number for my ink, I requested to speak with a Supervisor, I was told he would give me a call but to no avail, I was told that the Supervisor is having my ink shipped overnight but still no ink.(another Lie) I contacted the company again today, I was on hold for an hour and eleven minutes only to speak with a representative to be told, my ink was shipped out but I won't receive it until Wednesday June 24,2020. I am outraged, I have missed out on so much business because of this, I will no longer do business with Heat Press Nation because I don't feel I'm being properly compensated for my troubles.
Answer: Received half my order after 7 days. It has been almost 2 weeks and have not received the rest of order.
HeatPressNation has a rating of 4.4 stars from 8,896 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HeatPressNation most frequently mention customer service and several times. HeatPressNation ranks 279th among Industrial Supply sites.