• HeatPressNation

HeatPressNation

Overview

HeatPressNation has a rating of 4.8 stars from 58,861 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HeatPressNation most frequently mention customer service, free shipping, and shopping experience. HeatPressNation ranks 1st among Industrial Supply sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 92.9%
Positive
39
Neutral
1
Negative
2
2
See all photos

What reviewers want you to know

Positive highlights

  • All items purchased thusfar from HPN have been wonderful, as has been the overall shopping experience.
  • I wish heat presses were cheaper, but I paid half the price on others only to have them break.

Critical highlights

  • Third when your customer service gave me lip service of cancelling my order and failing to do so.
  • Shipping is fast and if I ever get stuck your videos always help..thank you heat press nation!
How would you rate HeatPressNation?
Top Positive Review

“On Time Delivery”

R Gianna S.
1/7/24

I have ordered the 11oz gold mugs several times to personalize and sell at my restaurant. Good pricing and efficient shipping. Thx

Top Critical Review

“Horrible customer service”

Lisa C.
3/15/24

My husband bought me a sawgrass and extra ink. When I received it today I noticed the ink doesn't match. I did not want the subli-ink because you have to use easysubli paper and the item can only be washed 10-15 times before the image is gone. It is the initial installation ink that is subli ink. I called to see if they could just exchange the initial ink but no because it's a bundle I have to send all of it back pay for shipping (that's fine) 20% restocking fee ( thats robbery I haven't even removed the tape or opened the ink). Then they said if I install the other ink I bought from them it will void my warranty. Good to know because I can buy 3rd party ink from Amazon instead of through them for the next two years (under original warranty I would not do it). I wish I knew my husband was going to buy from them before he did as I've had problems with my heat press from them also!

Reviews (58,861)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (61) customer service (458) heat press (593) heat presses (593) mug press (31)
Thumbnail of user rgiannas
1 review
0 helpful votes
January 7th, 2024
Verified purchase

I have ordered the 11oz gold mugs several times to personalize and sell at my restaurant. Good pricing and efficient shipping. Thx

Thumbnail of user kathyb2107
1 review
0 helpful votes
April 21st, 2024
Verified purchase

I received my vinyl in a timely and love it! Works great on my craft items.

Thumbnail of user karonf10
1 review
0 helpful votes
November 3rd, 2023
Verified purchase

I have tried several times to watch the Master classes that I paid for and cannot locate any files except those that are not available yet. I am new to this and really like what I've learned so far from YouTube sessions and want to get better at sublimating.

Thumbnail of user cassiek66
2 reviews
0 helpful votes
February 5th, 2024
Verified purchase

Got my shipment of sublimation ink and puffy vinyl! Quick turnaround, as usual.
Great prices, great products and service! I love HPN!

Thumbnail of user kimh1916
1 review
0 helpful votes
December 27th, 2023
Verified purchase

Received my order quickly. The set up was super easy to follow. I ready and printing within the first hour.

Thumbnail of user andrias24
1 review
0 helpful votes
March 7th, 2024
Verified purchase

My heat press was delivered rather quickly; it was neatly packaged in padding and double boxed. It was easy to set up... pretty much a plug and play. I love it!

Thumbnail of user suzyg39
1 review
0 helpful votes
March 27th, 2024
Verified purchase

I ordered a pink ES mat for my pink cameo 5 and a pink tool kit to match and they arrived SO quickly and in perfect condition. Thank you!

Thumbnail of user lisac4909
1 review
0 helpful votes
March 15th, 2024

My husband bought me a sawgrass and extra ink. When I received it today I noticed the ink doesn't match. I did not want the subli-ink because you have to use easysubli paper and the item can only be washed 10-15 times before the image is gone. It is the initial installation ink that is subli ink. I called to see if they could just exchange the initial ink but no because it's a bundle I have to send all of it back pay for shipping (that's fine) 20% restocking fee ( thats robbery I haven't even removed the tape or opened the ink). Then they said if I install the other ink I bought from them it will void my warranty. Good to know because I can buy 3rd party ink from Amazon instead of through them for the next two years (under original warranty I would not do it). I wish I knew my husband was going to buy from them before he did as I've had problems with my heat press from them also!

Tip for consumers:
Restocking fees on items not opened and tape never removed

Products used:
Sawgrass SG1000

Service
Value
Shipping
Returns
Quality
Thumbnail of user autumnw119
1 review
0 helpful votes
March 12th, 2024
Verified purchase

The website is easy to use. The tracking was easy. I left a not for the Fedex driver. They followed it to the T. The box was in great shape. The box was HEAVY. The set up was SUPER EASY. I have only used it a couple of times. VERY EASY TO USE. I LOVE THE PULL OUT TRAY AND THE AUTO OPEN.
Customer Service answered my one and only one question within seconds of me asking it.

Thumbnail of user aliciab679
1 review
0 helpful votes
January 10th, 2024
Verified purchase

Great products for great price,! I will definitely be ordering more products soon. I also love the tutorials they are needed.

Thumbnail of user rosalynj35
1 review
0 helpful votes
February 25th, 2024
Verified purchase

Great customer service. Very helpful at helping find a solution to my problem

Thumbnail of user francon9
1 review
0 helpful votes
April 28th, 2024
Verified purchase

I received the order on time and everything ok.The merchandise I bought is very good

Thumbnail of user nicoleh1686
1 review
0 helpful votes
December 8th, 2023
Verified purchase

I've was gifted a Sawgrass SG500 years ago without the ink. It's so expensive! But I snagged them on sale, and now the last few days, I have been booming with orders. This machine, your ink, creates beautiful work. Quick order and delivery. Great product. Thanks!

Thumbnail of user rickg827
1 review
0 helpful votes
February 7th, 2024
Verified purchase

I received my order and unfortunately some of the mugs I received had some serious flaws. I contacted the customer service department and sent them pictures of the mugs that were flawed and they compensated me for the flawed mugs. I will gladly order more mugs from Heat Press Nation.

Thumbnail of user davidl6415
1 review
0 helpful votes
December 22nd, 2023
Verified purchase

Put the Heat Press to work, and so far we have only done vinyl transfer and it's working well.

Thumbnail of user bradj289
1 review
0 helpful votes
December 30th, 2023
Verified purchase

Very nice printer easy to setup works just like it was intended to
The saw grass team has a lot of good howto tech videos

Thumbnail of user theresaj559
1 review
0 helpful votes
January 16th, 2024
Verified purchase

Haven't used this press yet. I will be opening and using very soon.

Thumbnail of user billyh472
1 review
0 helpful votes
January 6th, 2024
Verified purchase

I received my order right on time

Made over 150 shirts after receiving my equipment works perfectly

Thumbnail of user robertm8995
1 review
0 helpful votes
November 20th, 2023
Verified purchase

We received our order in a timely manner. What else can I say about Heat Press Nation that hasn't already been said.

Thumbnail of user debbieb2047
1 review
0 helpful votes
February 4th, 2024
Verified purchase

The printer has not been set up yet, but the ordering and shipping experience were great and easy.

Thumbnail of user shmikas2
1 review
0 helpful votes
January 5th, 2024
Verified purchase

Works perfectly didn't realize how big it was they just left it in front of my garage but it works perfectly

Thumbnail of user crystalc1038
1 review
0 helpful votes
March 24th, 2024
Verified purchase

Always professional, helpful, and makes kidding a breeze

Thumbnail of user lindas6338
1 review
0 helpful votes
November 1st, 2023
Verified purchase

I ordered ez off because of videos I seen and being recommended to clean heat press ever so many months depending on usage. I have had mine for a while and never cleaned. I haven't tried yet due to allergies waiting for help from husband.
I got parchment paper because I messed up and have used my Teflon sheets which now have unseen designs that come on to items pressing. My first t-shirt job pressure not hard it was medium pressure. But seems lines in paper come through. Hopefully I will get the hang of it soon. I know it's me as seen lots of people use parchment paper no problem.

Products used:
Parchment paper
Ink
Heat press
Printer

Service
Value
Shipping
Returns
Quality
Thumbnail of user leonardj27
Leonard j.
1 review
0 helpful votes
March 5th, 2019
Verified purchase

I didn't know that youguys didn't expect my order now I have 40+ Athletes that may not have their uniforms ready for open ceremonies.... but other then that I've herd nothing but good things about your company

Thumbnail of user theresal814
1 review
0 helpful votes
February 6th, 2024
Verified purchase

Happy with my new toys!

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