HeatPressNation

My husband bought me a sawgrass and extra ink. When I received it today I noticed the ink doesn't match. I did not want the subli-ink because you have to use easysubli paper and the item can only be washed 10-15 times before the image is gone. It is the initial installation ink that is subli ink. I called to see if they could just exchange the initial ink but no because it's a bundle I have to send all of it back pay for shipping (that's fine) 20% restocking fee ( thats robbery I haven't even removed the tape or opened the ink). Then they said if I install the other ink I bought from them it will void my warranty. Good to know because I can buy 3rd party ink from Amazon instead of through them for the next two years (under original warranty I would not do it). I wish I knew my husband was going to buy from them before he did as I've had problems with my heat press from them also!

Not too long ago I took into consideration the reputation Heat Press Nation had but sad to say they are completely awful. I waited days to expect my 16x20 signature heat press but it turns out it never ended up in my hands. FedEx lost my package and to make this worst they nor heatpress nation will replace the lost one for me. So I lost almost $1000 investing here and I am left with no heat press and no money

Beware I say beware!

Placed an order during black Friday on sublimation ink. Waited over three weeks for one color to arrive. I needed to exchange it and was told they don't except exchanges. That I could return it but it would cost me $15 and then I would have to re-order at full price.
This was my second engagement with this company. I should have known better after purchasing a heat press barely used after 14 months it failed and was told there is no warranty. Money grab and go philosophy. Buyer beware

This particular company has one of the worst return policies. Just ordered paper (sublimation) the first time, paper came in damaged but I used because I was in a rush. Ordered again, and came in same shape damaged from the corner.
To request a return or refund you need to email them and they will give a ton of excuses in order to accept the product.
I gave up with them, they can keep my money, Just no more business for them.

I am disgusted with this company. I ordered a sublimation printer and it arrived broken with loose pieces. To top it all off, I did not received what I ordered on the site. I opted for the bundle which included ink and paper at a slightly higher price. When the order was sent, the invoice indicted that I purchased a kit at the higher price! So no paper and no ink. Was told these would arrive separate from the printer by one representative, and was told it should have been in the box by another representative. Wow. Beware!

Not a professional company. I previously had a partnership and would order from another company in the east coast. I am opening my own business and decided to go with a company closer to me and after research decided on Heat Press Nation. I placed a big order and after a week did not receive order or call about my order. I called to complain and they ended up sending next day but not complete order. I had to be calling because they will not get back to me. I had never experienced anything like this. If an item is on backorder you let your customer know and give them an estimated time. Well I was the one calling until they gave me news on item but at that time had lost clients because did not have main item the heat press. Now I am working on returning everything as I am very upset for loosing customers. I will be going back with old company (Pro World) as I never had issues with them and customer service was great would always call if something was delayed.